We purchased a new N&B Flair in November 2014. It was a well spec'd van and we were happy with the deal. Part of the deal was to fit a towbar to the vehicle which was done on collection.
On collection we had what I would say was the best handover I have had in the 13 motorhomes I have bought. I cannot remember the lads name, but he was very thorough and would not skip any of the detail regardless of how many times I said I was familiar with a particular feature.
We left very impressed and was really happy with the vehicle, we headed straight to Germany leaving the tow car behind. On returning from Germany I hooked the tow car onto the back of the van and none of the electrics were working on the 13 pin plug. I called Travelworld to be told it had to be working as it was a simple "Plug and Play" to which I asked, "when it was plugged did you try play?". We headed back to Telford and was seem straight away (140 mile journey). I was completely disgusted by the response to the fault. After a few hours of waiting we were shown an oxidised plug, the plug that the towbar electrics connected into and was told this is YOUR problem and it is an Iveco issue so you need to go to them....WHAT!!!! I had just handed over a six figure sum of money 12 days earlier and they were washing their hands of it. I pointed out that in my opinion the oxidisation which was on the plug was not 12 days old and no way on this earth did the towbar electrics work when they plugged it in. I was given assurances that it did and we agreed to disagree. After some difficult conversations it was agreed Travelworld would arrange an Iveco dealer to carry out the replacement of the plug and this was done but left a very bitter taste.
Next came the issue with the electric closing habitation door. Its motors were not pulling the door closed properly. The van was returned to Travelworld and adjustments made to the door. On handing the van back I was shown how hard the door needed to be slammed to get it to close. I looked at the workshop supervisor as he continually slammed the door with all his might. I eventually asked him to stop and this was supported by the lady who was overseeing the work (Debbie). I was lost for words, all I could do was ask the workshop supervisor to accompany me to the showroom where I demonstrated how a door should be closed on a new show model. I was then advised perhaps I should return the vehicles to Polch where the vehicle was made, a long way from Edinburgh. When it was returned to Polch they found the modifications were a complete cock up and two new motors had to be fitted.
In summary I found Travelworld not to be the worst of the bunch but certainly not the best. I never got a feeling that the customer came first and in some instances I got the impression that I was being an inconvenience to them and I always felt a very cold approach from the Management Team. We spent a lot of time waiting around for various repairs and not once did the owner come across and talk to us or discuss anything and I have no doubt he new exactly who we were and why we were there. The only time I ever felt like a valued customer was when they had a lady named Debbie working there. She obviously had a lot of customer care experience and was a delight to deal with. Unfortunately, she was not there long!
Would I buy from them again; Probably if the deal was right. However, this is only due to the overall lack of care and attention to detail from the majority of UK Motorhome Dealers. So working on the basis that if the deals right then go for it and accept the poor support that comes with it. Wrong position to be in but the reality within the UK at the moment ( some exceptions I accept)
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