On our way back from Goodwood yesterday and rang Parveen in service at Travel World and said the handbrake was not working properly.She said yep ok just drive in on your way home and we will do our best to sort it.
When we arrived they were very busy and the workshop was full .but they freed up a ramp and within an hour ,handbrake sorted and we were back on the road
Thank You Parveen
Brian & Jo
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Middle of the Road Dealer
- 2.5/5, 2.5 out of 5, reviewed Dec 18, 2017
- Approx date of transaction:
- November 2014
We purchased a new N&B Flair in November 2014. It was a well spec'd van and we were happy with the deal. Part of the deal was to fit a towbar to the vehicle which was done on collection.
On collection we had what I would say was the best handover I have had in the 13 motorhomes I have bought. I cannot remember the lads name, but he was very thorough and would not skip any of the detail regardless of how many times I said I was familiar with a particular feature.
We left very impressed and was really happy with the vehicle, we headed straight to Germany leaving the tow car behind. On returning from Germany I hooked the tow car onto the back of the van and none of the electrics were working on the 13 pin plug. I called Travelworld to be told it had to be working as it was a simple "Plug and Play" to which I asked, "when it was plugged did you try play?". We headed back to Telford and was seem straight away (140 mile journey). I was completely disgusted by the response to the fault. After a few hours of waiting we were shown an oxidised plug, the plug that the towbar electrics connected into and was told this is YOUR problem and it is an Iveco issue so you need to go to them....WHAT!!!! I had just handed over a six figure sum of money 12 days earlier and they were washing their hands of it. I pointed out that in my opinion the oxidisation which was on the plug was not 12 days old and no way on this earth did the towbar electrics work when they plugged it in. I was given assurances that it did and we agreed to disagree. After some difficult conversations it was agreed Travelworld would arrange an Iveco dealer to carry out the replacement of the plug and this was done but left a very bitter taste.
Next came the issue with the electric closing habitation door. Its motors were not pulling the door closed properly. The van was returned to Travelworld and adjustments made to the door. On handing the van back I was shown how hard the door needed to be slammed to get it to close. I looked at the workshop supervisor as he continually slammed the door with all his might. I eventually asked him to stop and this was supported by the lady who was overseeing the work (Debbie). I was lost for words, all I could do was ask the workshop supervisor to accompany me to the showroom where I demonstrated how a door should be closed on a new show model. I was then advised perhaps I should return the vehicles to Polch where the vehicle was made, a long way from Edinburgh. When it was returned to Polch they found the modifications were a complete cock up and two new motors had to be fitted.
In summary I found Travelworld not to be the worst of the bunch but certainly not the best. I never got a feeling that the customer came first and in some instances I got the impression that I was being an inconvenience to them and I always felt a very cold approach from the Management Team. We spent a lot of time waiting around for various repairs and not once did the owner come across and talk to us or discuss anything and I have no doubt he new exactly who we were and why we were there. The only time I ever felt like a valued customer was when they had a lady named Debbie working there. She obviously had a lot of customer care experience and was a delight to deal with. Unfortunately, she was not there long!
Would I buy from them again; Probably if the deal was right. However, this is only due to the overall lack of care and attention to detail from the majority of UK Motorhome Dealers. So working on the basis that if the deals right then go for it and accept the poor support that comes with it. Wrong position to be in but the reality within the UK at the moment ( some exceptions I accept)7 members found this helpful.
- 1/5, 1 out of 5, reviewed Dec 16, 2017
- Approx date of transaction:
- 2015 and 2016
We purchased two Niesmann & Bischoff Artos from Travelworld. On both occasions the handover was simply awful. We were left waiting with no explanation or apology for hours despite having arrived on time for morning appointments. On both occasions it was mid to late afternoon before we were 'fitted in'.
Our first vehicle, a N&B Arto 76 developed faults almost every time we used it. These necessitated our return to their premises many times for the same faults.
After less than a year we decided to replace this vehicle with another. Our decision was based partly on the need for a different layout but mainly because of the repetitive faults we were encountering. Whilst negotiating for the replacement vehicle Frank, the sales manager, asked us what would ‘clinch’ the deal and we said that having everything in working order would do it. The purchase was agreed on this basis. However, when we picked the vehicle up there was no spare ignition key, the oven didn’t work, the seatbelts didn’t retract and the handbrake had too much play on it… these faults were found even before we left their premises! Apparently the seatbelts were our fault for having our chairs adjusted wrongly! the habitation door lock developed a fault soon afterwards.
The seatbelts were particularly worrying. They didn't work at all, they pulled out but wouldn't retract so there were folds and folds of loose and useless belt. Despite this we were told they were fine and would pass an MOT. We were also told we could thread the loose seatbelt back into the seat manually!!!
The vehicle went in for the faults to be rectified. However, the habitation door failed again immediately. We took the door apart and found that the sensor had fallen off due to it being stuck with what looked like a household glue. We repaired it ourself in the end. The oven didn't work. It transpired that they had wired it up to the main lighting switch so you could light the oven using a lighter but the fans in the tower didn't come on. We were told that this would be OK as long as we didn't leave the oven unattended!!
The seatbelts still didn't work. It took literally months to get the key and the seatbelts sorted out.
I understand that Travelworld read the reviews posted here. It shouldn't come as a surprise to them to see this review as I emailed Ross (Director) outlining the problems above at the time and he didn't even see fit to respond. Such is their terrible customer service.
In all the time we owned the vehicles it was almost constant faults of one sort or another yet not once did anyone at Travelworld say 'sorry you're experiencing these problems but we will do our best to sort everything out for you'... it was quite the opposite in that they sought to blame us for incorrect usage - see seatbelt issue above.
We actually like the N&B motorhomes and were seriously thinking of buying a Flair but the thought of dealing with Travelworld again completely put us off. We bought a Concorde instead.4 members found this helpful.CazPaul likes this.
Motorhome Dealer Details
Travelworld are an exclusive ‘Erwin Hymer group’ dealer and represent their finest brands. German marques synonymous with luxury, heritage and authentic craftsmanship
We take pride in offering only the very best quality pre owned vehicles and focusing especially on brands within the Hymer Group of companies
You will always find a warm welcome awaits from the Travelworld team if you choose to make a visit
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