MH 55 FUN
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Staveley Head

3.3/5, 3.3 from 8 reviews
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Reviews Summary
1
 
13%
3
 
38%
2
 
25%
0
 
0%
2
 
25%
Overall Rating:
3.3/5,
Administration:
2.6/5,
Customer Loyalty at Renewal:
2/5,
Helpfullness and Attitude:
2.88/5,
  1. Ismbardbrunel
    reasonable price
    4/5, 4 out of 5, reviewed Dec 2, 2018
    Administration:
    3.00/5,
    First year insurance, bit of messing at the beginning, having to provide my details more than once, the price was very competitive, was charged an extra £25 for changing a few letters (reg no.) but all in all, more than happy to stay and see what happens next year........
    Helpfullness and Attitude:
    3.00/5,
    Would you use this company again?:
    Yes
    1. Baycott
      That’s really strange. We were with Stavely Head (as you can see by my review in January) and when it came to renewal this May, they said they have stopped insuring motorhomes.
    2. jezport
      They really pissed me about and cancelled a policy on me. They tried to blame me to start with then agreed it was their fault. Wouldn't risk insurance with them as I have no faith they would pay out.
  2. jezport
    Beware
    1/5, 1 out of 5, reviewed Oct 18, 2018
    Administration:
    1.00/5,
    I have had this company cancel the business cover on my vehicle 16 days in and they think they can keep around £100 of my money. I am in the process of making a complaint and will update the review on completion of the complaint.
    Customer Loyalty at Renewal:
    1.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Would you use this company again?:
    No
    One member found this helpful.
  3. Baycott
    So far so good
    4/5, 4 out of 5, reviewed Jan 30, 2018
    Administration:
    4.00/5,
    This is our third year with Stavely Head and although they have not been the cheapest quote, they were not far enough off to want me to change. Not had to make a claim (thankfully) so can't comment on their procedures and execution.
    Customer Loyalty at Renewal:
    3.00/5,
    Helpfullness and Attitude:
    3.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
    1. Ismbardbrunel
      Hi, Yes, really weird, i only insured in may this year,had to go to Scotland to pickup and insure over the phone, i did prepare them two-three days earlier of my intentions,..
      Had to reply to this thread as the one you replied to did not give me the option to reply to you sorry....
      Was looking forward to cheap insurance again..but having said that, my quote was REALLY good, maybe too good.. thanks for your reply...
  4. MH 55 FUN
    Barely any increase - on the face of it.
    3.75/5, 3.75 out of 5, reviewed Jan 26, 2018
    Administration:
    4.00/5,
    We've recently received our renewal quotation which is just £4 more than last year :), so far, so good, although we have now amassed 2 years N.C.B., we've contacted a few other insurance companies to shop around & to our surprise AIB, who were not competitive last year are now quoting 20% p.a. less than our renewal quotation from Staveley Head.:)

    We contacted Staveley Head to advise that we'd found a better quote, can they match it ? they seemed nonplussed, so they've lost our business.

    In our circumstances at least, it seems comparing insurers can save money.
    Customer Loyalty at Renewal:
    3.00/5,
    Helpfullness and Attitude:
    3.00/5,
  5. Bobby22
    Average
    3/5, 3 out of 5, reviewed Jan 24, 2018
    Very Average experience although cheap premium

    They gave me a very compeditive quote, but i had to jump through a few hoops to get the policy.
    They wanted access to my driving licence,......online
    They wanted proof of Club membership
    They wanted proof of my strikeback
    ( bearing in mind i wasn't at home)
    I agreed to take out the policy and as soon as i got the docs. I noticed it had my van as a 2l not a 2.3 l.
    I immediately called and reported their mistake and they wanted to charge me another £25.
    I didn't agree i should pay any more as it was their mistake and it would have made their quote less compeditive. ( I had answered all their questions).
    They weren't for moving until i explained i was a member of fun, with thousands of members and even more readers. It done the trick but left a sour taste in my mouth.
    Helpfullness and Attitude:
    3.00/5,
    Would you use this company again?:
    No
    1. Tim Raphael
      I agree they are not always the easiest to deal with but I am on my 3rd year as they seem not to increase the premiums by very at all and seems to get easier to renew.
      Bobby22 likes this.
  6. jezport
    Used last year, not this year
    1/5, 1 out of 5, reviewed Dec 12, 2017
    Administration:
    1.00/5,
    I have had to downgrade my review of the company due to what I consider to be a serious issue I had with them. I will add more to the review once I have heard back from them
    Customer Loyalty at Renewal:
    1.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Would you use this company again?:
    No
  7. Tim Raphael
    Little or no annual increase !
    5/5, 5 out of 5, reviewed Dec 12, 2017
    We have just renewed for the third year with Staveley Head and have had almost no increase in price over that period. Same vehicle, same address and no claims, so cannot comment on there claims reaction but delighted to deal with an insurance policy that you don't have to change every year.
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
    2 members found this helpful.
  8. MH 55 FUN
    Good service & a competitive quote
    4.5/5, 4.5 out of 5, reviewed Nov 10, 2017
    We renewed our Motorhome insurance with this company due to a very competitive quote which provided better cover at a lower cost than our existing insurer.
    Helpfullness and Attitude:
    4.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
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