SMC Motorhomes Newark

Motorhome Dealer details

I picked our new Globecar Campscout from SMC Newark in April 2017, within days I New the Thetford compressor fridge was faulty.
I notified Thetford who were really helpful and they informed SMC to order a new fridge and fit it to our van which they did in time for the Bagwell rally.

There was also a faulty graphic which was ordered from Germany.
I had also ordered our van with a Blaupunkt New York media system with DAB radio.
When we got our van home I noticed that there was no DAB fitted to my media system, I contacted SMC who said it needed a module fitted to convert to DAB.

It eventually came to Sept and we had heard nothing from SMC and I was resigned to the fact that the graphic and DAB module were not going to be fitted.

Out of the blue on the 15th Sept I had a call from SMC as the graphic and the DAB module had arrived and could I take our van in to be sorted,

Anyway to day all sorted at SMC and now I have Planet Rock on my radio,
Well done SMC a great company to deal with.

John.

Latest reviews

SMC dealership
Approx date of transaction
April 2022
I have been dealing with SMC for 5 years now. I had a Globecar new and ran it for 4 years. Not a thing wrong with it. Always well serviced at sensible money. Traded in against a new Pilote. They sold my old van gave me the money and keep me well updated on the production of the new one.
Initial Impression
5.00 star(s)
Attitude
5.00 star(s)
Handover
5.00 star(s)
Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
An Excellent Dealership
Approx date of transaction
October 2021
We took delivery of our Autosleeper Kingham today from SMC of Newark. The purchase has been forced on us by me being hospitalised since 1st June and diagnosed with a neurological disorder, CIDP. Where the immune system attacks nervous system causing weakness and loss of use of arms and legs. This meant I could no longer drive our Auto Trail Dakota. Also my wife was not confident driving it as it was too big and had a manual gearbox.
We settled on the Kingham as it had the layout we liked, French bed and end shower, with comfy sofa. As well as having an automatic option.
We did the deal at the start of August, from my hospital bed. Apart from a large national chain SMC appeared to have the only auto version left in the country. From the start I found them excellent to deal with. SMC came up with a very fair trade in offer straight away and had taken £3k off the list price of theKingham. We ended up even money.
The salesman we dealt with was Rob Glynn. He has been excellent throughout. When I explained our situation and that I was still in hospital with no discharge date, he said fine, we’ll keep it until you are ready. At this point I was hoping to be out by September. September came and went and my discharge was no nearer. The reaction from SMC was, fine, we will work around you. They said we could wait until end of September to see how things were. The hope was I would be fit enough by then to go and pick it up with a full handover, stay overnight on a nearby site to check for any snags then get them fixed.
By mid September following a relapse in my condition it was clear a late September handover was not an option. It was going to be nearer November that I would be fit enough to come home. Rob then suggested that they did a full video handover and delivered our van to Norfolk, and that when I was home we went up to have the overnight and any snags sorted.
Today Rob and a colleague drove down from Newark to North East Norfolk to deliver our Kingham. They did it on a day and time to suit Mrs Norfolk, brought us a lovely hamper and wine, did a full handover, which I was able to attend virtually via FaceTime.
Initial impressions of the van are we have done the right thing. It looks everything we thought it would be. Right layout, comfy, big enough for us yet small enough for Mrs Norfolk to be able to drive which means we will be able to carry on motor-homing.
Our experience of SMC throughout has been of excellent service. From all we have dealt, but particularly Rob Glynn who has been fair, understanding and helpful. It has made the parting with of a small fortune a strangely easy and pleasant experience.
Would I recommend them to others. Absolutely, without hesitation.
Initial Impression
5.00 star(s)
Attitude
5.00 star(s)
Handover
5.00 star(s)
Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
The most unhelpful company ever
Approx date of transaction
July 2021
Wanted to enquire about servicing of my motorhome. On enquiring, promised call back which never materialised. Called again but no one available (or interested) to discuss the matter. Called into the showroom and service dept when passing and again made enquiries. Made to wait 20 mins for the chap who took the enquiry and when he returned very off hand and uninterested. Gave the impression of couldn't be bothered. Will not bother again. Far better dealers around.
Initial Impression
1.00 star(s)
Attitude
1.00 star(s)
Handover
1.00 star(s)
Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
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Motorhome Dealer information

Category
Motorhome Dealers
Added by
Neckender
Views
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Reviews
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Last update
Rating
4.00 star(s) 15 ratings

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