SMC Motorhomes Newark

Motorhome Dealer details

I picked our new Globecar Campscout from SMC Newark in April 2017, within days I New the Thetford compressor fridge was faulty.
I notified Thetford who were really helpful and they informed SMC to order a new fridge and fit it to our van which they did in time for the Bagwell rally.

There was also a faulty graphic which was ordered from Germany.
I had also ordered our van with a Blaupunkt New York media system with DAB radio.
When we got our van home I noticed that there was no DAB fitted to my media system, I contacted SMC who said it needed a module fitted to convert to DAB.

It eventually came to Sept and we had heard nothing from SMC and I was resigned to the fact that the graphic and DAB module were not going to be fitted.

Out of the blue on the 15th Sept I had a call from SMC as the graphic and the DAB module had arrived and could I take our van in to be sorted,

Anyway to day all sorted at SMC and now I have Planet Rock on my radio,
Well done SMC a great company to deal with.

John.

Latest reviews

Approx date of transaction
May 2019
Tried to negotiate with SMC to buy a motorhome. More than one salesman consistently failed to return my calls.

I get the impression that, being the only Frankia dealer in the UK, they couldn't care less about customer service and professionalism. Well, there are plenty more good quality brands available in the UK, so after 3 weeks or more of trying to get answers from them, I give up. I'll go and spend my money elsewhere.

(PS, Handover rating isn't applicable as they didn't seem to want to sell a motorhome, but it won't let me enter no rating).
Initial Impression
1.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Would you use this company again?
No
Blue Knight
Blue Knight
That sounds terrible but if you still like Frankia then try Neil @ SMC who is the sales boss. He won't mess about: 07730 464 798. All the best, Andrew
Reactions: G7UXG
Approx date of transaction
04/04/2019
My wife and I collected our new Frankia vehicle yesterday from SMC Newark and had a fantastic in depth informative handover delivered to us by Bob, Alistair was a gentleman as usual and looked after us impeccably, a nice touch was the hamper given to us which had all sorts of goodies in it from breakfast cereal and milk to chocolates and Prosecco.

We are at the Smeatons Lakes site at SMC’s expense and had a couple of niggles last night, we had intended to call SMC this morning but SMC beat us to it calling before 1000 to make sure everything was ok, we popped along and a short while later all was well and we are now back at Smeatons Lakes for the night.

We are delighted with the service received and everyone we had contact with at SMC and will have no hesitation in recommending them to friends and family, if you are looking to buy a motorhome they will take some matching never mind beating.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Neckender
Approx date of transaction
Dec 2017
we bought our Autosleeper Broadway from SMC. Very impressed with the initial sales and the price offered for our old van however, trade in value was reduced at point of contract (SMC don't inspect vehicles at shows). To be fair, we were offered our deposit back if unhappy but moh was too excited so was happy to lose a couple of thou. Very thorough handover, repeated things if we didn't understand and went through things again over the phone if we forgot anything when we had come home.

Found a couple of problems, SMC put things right straight away. When they have ordered things for us, this has been prompt - we cannot fault this company's aftersales service at all

Best of all, SMC was the ONLY company who offered to look at our airbag fault immediately before we were due to go on holiday. Local Fiat workshops were not interested, even to look and we were worried about safety. "Call down and we'll fit you in" said SMC - same done and we were happy to return there after our holiday for the work to be carried out

Would I trust this company - absolutely - just wished they had valued our old van at the show!!
would I recommend this company - absolutely
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Neckender

Motorhome Dealer information

Category
Motorhome Dealer Reviews
Added by
Neckender
Views
4,338
Reviews
10
Last update
Rating
3.90 star(s) 10 ratings

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