Neckender
smc.png

SMC Motorhomes Newark

4.2/5, 4.2 from 8 reviews
smc.png

Recent Reviews

  1. biglamin
    excellent after sales service
    4.5/5, 4.5 out of 5, reviewed Oct 20, 2018
    Approx date of transaction:
    Dec 2017
    we bought our Autosleeper Broadway from SMC. Very impressed with the initial sales and the price offered for our old van however, trade in value was reduced at point of contract (SMC don't inspect vehicles at shows). To be fair, we were offered our deposit back if unhappy but moh was too excited so was happy to lose a couple of thou. Very thorough handover, repeated things if we didn't understand and went through things again over the phone if we forgot anything when we had come home.

    Found a couple of problems, SMC put things right straight away. When they have ordered things for us, this has been prompt - we cannot fault this company's aftersales service at all

    Best of all, SMC was the ONLY company who offered to look at our airbag fault immediately before we were due to go on holiday. Local Fiat workshops were not interested, even to look and we were worried about safety. "Call down and we'll fit you in" said SMC - same done and we were happy to return there after our holiday for the work to be carried out

    Would I trust this company - absolutely - just wished they had valued our old van at the show!!
    would I recommend this company - absolutely
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    Neckender likes this.
  2. normanandsue
    Best service ever
    5/5, 5 out of 5, reviewed Mar 31, 2018
    Approx date of transaction:
    Jan 2018
    After being shabbily treated by a dealer who is a near neighbour of SMC took my mh to them, they effected an immediate repair, but whilst there saw our next mh. Brilliant sales service and within guarentee period we had break failure, they paid for the repair despite us having to have it repaired in Portugal. They even replied to my e mails on New Years Day. Well impressed!
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    4.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    jezport, bladerunner and Neckender like this.
  3. krclink
    Good company
    5/5, 5 out of 5, reviewed Nov 12, 2017
    Approx date of transaction:
    July 2017
    Took delivery of our new Pilote in July after a wait of 3and a half months. Everything went okay at handover, except the tv aeriel hadn't been fitted although that was not all SMC's fault. Had to return a week later to get faulty table changed, done no problem. Overall very pleased with dealings with this company, and the salesman we dealt with was first class.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    ludo and Neckender like this.
    1. canopus
      A long way to return to - Fife to Newark Notts

Motorhome Dealer Details

  1. I picked our new Globecar Campscout from SMC Newark in April 2017, within days I New the Thetford compressor fridge was faulty.
    I notified Thetford who were really helpful and they informed SMC to order a new fridge and fit it to our van which they did in time for the Bagwell rally.

    There was also a faulty graphic which was ordered from Germany.
    I had also ordered our van with a Blaupunkt New York media system with DAB radio.
    When we got our van home I noticed that there was no DAB fitted to my media system, I contacted SMC who said it needed a module fitted to convert to DAB.

    It eventually came to Sept and we had heard nothing from SMC and I was resigned to the fact that the graphic and DAB module were not going to be fitted.

    Out of the blue on the 15th Sept I had a call from SMC as the graphic and the DAB module had arrived and could I take our van in to be sorted,

    Anyway to day all sorted at SMC and now I have Planet Rock on my radio,
    Well done SMC a great company to deal with.

    John.

    Location

    Share Motorhome Dealer

Is this your Motorhome Dealer?

Own or manage this Motorhome Dealer? Register now and Claim your Motorhome Dealer for free to respond to reviews, update your profile and much more.
Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice