SMC Motorhomes Newark

We ordered our new Summit Prime 640 in September 23 with a delivery date of December. From that point on getting any accurate update proved impossible despite having collared the sales director at the February NECshow. Finally got it on the 3rd May 2024. Was also told it would come with a spare wheel, auto-changeover gas valve and electric handbrake. It had none of these and sales denied ever saying they were standard despite having confirmedin an email.
The service department has been first class (especially Marcin). Had and issue with the fridge alarm continually going off first time out. They had it back in immediately, couldn't fix it there and then so disabled it, so we could go away in it and asked us to call on our return. When we got back a replacement was in stock and they had it back in the following week to change it. No problem since.
Just had its first Hab service. Done on time and a first class job.

We bought our P650GJ in 2020 from SMC I have used them for habitation and water ingress service.
I had a few initial problems with the smart alternator which required a Redarc fitting.
I have had warranty work done by them which involved a new step. My motorhome is going there next week for service. I can honestly say their customer service has been excellent with keeping me up to date.
On the last service they collected and returned the motorhome to me in East Yorkshire and filled the diesel to the top.

This company is so hit and miss; their customer service can be good, but you will always be paying through the nose for it. Habitation check, without damp check on Globecar 600 was £350. Fitting a self-supplied lithium battery: £450. But my biggest issue was when I came to trade in my 14 month old Summit Prime 600 for a new 640; some £10,000 lower than I was led to believe I would get when I first bought the 600. Paperwork lost; no record of discussions; conflicting advice on whether to remove or leave added options; very poor communications and ultimately offered a trade-in price some £15,000-£20,000 less than they were intending to sell on when compared with similar used vans on they had on sale. Again, conflicting advice on how the trade in was calculated and very blunt, take it or leave it attitude; felt like I was trading in an old ford escort rather than a premium campervan. Won't be buying from them ever again....