Neckender
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SMC Motorhomes Newark

4/5, 4 from 6 reviews
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Recent Reviews

  1. krclink
    Good company
    5/5, 5 out of 5, reviewed Nov 12, 2017
    Approx date of transaction:
    July 2017
    Took delivery of our new Pilote in July after a wait of 3and a half months. Everything went okay at handover, except the tv aeriel hadn't been fitted although that was not all SMC's fault. Had to return a week later to get faulty table changed, done no problem. Overall very pleased with dealings with this company, and the salesman we dealt with was first class.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    ludo and Neckender like this.
    1. canopus
      A long way to return to - Fife to Newark Notts
  2. tresor
    Poor salesman
    2/5, 2 out of 5, reviewed Nov 12, 2017
    Approx date of transaction:
    May 2017
    We purchased a new Pilote van in May and we were disappointed that the salesman ( who will remain anonymous) messed our order up. Wrong colour furnishings which we are still waiting to be replaced 7 months later, and got a fixed bed which we didn't want. They will say it is customers fault as they should check final order but it is partly theirs, particularly when I asked for bike rack in garage and salesman saw me measuring up max height of garage to accommodate bikes and never pointed out that our van did not come with that option.
    On top of that van has been back 5 times to fix things that have gone wrong, not all SMC fault I know. One of the most annoying was that the DAB radio would not work, this is a known issue and was fixed in the end by putting another Ariel on the roof but it took 2 trips back to solve this. If it is a known issue sort it out before handover!
    The Hanover was a joke, arrived at 11 and didn't leave until 5 as they could not get rear air suspension to work. Also ended up putting second TV bracket up in bedroom, which had not been done.
    Seems to me they are only interested in sales and service team are excellent but far too stretched sorting out issues!
    Initial Impression:
    4.00/5,
    Helpfullness and Attitude:
    3.00/5,
    Handover:
    1.00/5,
    Dealer Trustworthiness:
    2.00/5,
    Aftersales Service:
    2.00/5,
    Would you use this company again?:
    No
    2 members found this helpful.
    Minxy Girl likes this.
  3. ludo
    Great Dealership
    5/5, 5 out of 5, reviewed Nov 6, 2017
    Approx date of transaction:
    12 October 2012, 1 September 2017 and warranty work and service in between.
    Have been dealing with SMC for a few years now. I have always found them to be fair, honest and good to deal with.

    This is a family business that not only has the motorhome sales side but is also an insurance approved body shop with facilities to repair all types of vehicles including motorhomes, lorries, large buses, coaches, vans and cars. They have ovens large enough to bake painted vehicles of all sizes. They carry out bodywork repairs for other motorhome dealers too. This means that they have the ability and expertise to fully understand bodywork problems and deal with them "in house" without having to farm them out like most other dealers. They also provide mechanical service and repair.

    I am perfectly happy to recommend them, from my own personal experience.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
    Neckender and Jim like this.

Motorhome Dealer Details

  1. I picked our new Globecar Campscout from SMC Newark in April 2017, within days I New the Thetford compressor fridge was faulty.
    I notified Thetford who were really helpful and they informed SMC to order a new fridge and fit it to our van which they did in time for the Bagwell rally.

    There was also a faulty graphic which was ordered from Germany.
    I had also ordered our van with a Blaupunkt New York media system with DAB radio.
    When we got our van home I noticed that there was no DAB fitted to my media system, I contacted SMC who said it needed a module fitted to convert to DAB.

    It eventually came to Sept and we had heard nothing from SMC and I was resigned to the fact that the graphic and DAB module were not going to be fitted.

    Out of the blue on the 15th Sept I had a call from SMC as the graphic and the DAB module had arrived and could I take our van in to be sorted,

    Anyway to day all sorted at SMC and now I have Planet Rock on my radio,
    Well done SMC a great company to deal with.

    John.

    Location

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