We have bought both the motorhomes we have owned from Simpsons. We bought our current van in November 2012. It was new at the time and we thought we would be covered by the Swift 10 year water ingress warranty when a small area of damp was found.
We were disappointed when Swift would not pay for the repair because our van is apparently a 2011 model and has only a 3 year warranty, which had expired.
We were pleased when Simpsons said they would carry out the repair free of charge as a goodwill gesture.
We got the van back today with a full service, habitation check and MOT plus the damp repair taken care of. Total bill came to about £688 which was not too bad considering this is also a large Skoda dealer and is always busy.
Someone had obviously taken a good look at our van because I received a long list of minor faults they had found, most of which I was aware of but had forgotten about.
Dealers are well known for being very keen when there is the prospect of thousands of pounds heading their way, losing interest when it comes to providing service when a bit of time has gone by.
We are pleased to say Simpsons have gone the extra mile to keep us happy. All the staff were helpful and polite.
Subscribers don’t see this advert
Motorhome Dealer Details
Is this your Motorhome Dealer?
Own or manage this Motorhome Dealer? Register now and Claim your Motorhome Dealer for free to respond to reviews, update your profile and much more.
Subscribers don't see these adverts