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Premium Motorhomes

2.9/5, 2.9 from 5 reviews
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Recent Reviews

  1. haganap
    Purchasing
    3.5/5, 3.5 out of 5, reviewed Feb 4, 2018
    Approx date of transaction:
    jan 18
    purchased a N&B from here.

    The owner was a nice guy to deal with but unfortunately on pick up day it was like walking in to a "misery factory". And then when the van broke down 50 yards from the forecourt we were treated very disrespectfully. The owner was a way in Germany so I gave him an idea of what some of his staff were like.
    However, the idea of a dealer is to make things right when they go wrong and on the second time we picked up the motorhome the owner was very apologetic, gave us a nice gift and allowed us to pick up well outside of opening time and waited for us.
    Some might say the least we could expect but to be fair he was mortified by what went on...
    would I buy from them again? yes probably.
    Initial Impression:
    3.00/5,
    Helpfullness and Attitude:
    2.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    4.00/5,
    Aftersales Service:
    4.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
    JJ, Kim H and funflair like this.
  2. MikenSue
    Beware.
    1/5, 1 out of 5, reviewed Dec 19, 2017
    Approx date of transaction:
    January, 2015
    We bought a new Hobby motorhome from Premium Motorhomes 3 years ago and we are still furious.



    They are totally untrustworthy and incompetent.



    We have had around 40 faults with this van. Too many to list. Some were dangerous, but even the simplest task seemed beyond their capabilities.



    They are the worst company we have ever dealt with.



    Even though the motorhome was under guarantee we had to go elsewhere as they were so devious.



    We would not trust them to inflate the tyres correctly never mind do a repair.



    We also have met others who have bought new from them with awful tales to tell.



    Beware.
    Initial Impression:
    1.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Handover:
    1.00/5,
    Dealer Trustworthiness:
    1.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    One member found this helpful.
  3. Robert Clark
    Totally Incompetent and unreliable
    1.25/5, 1.25 out of 5, reviewed Nov 16, 2017
    Approx date of transaction:
    2015 - 2017
    They scratched my new van on the day of delivery, had to wait 3 months for them to fix it.

    Service department is a joke.
    They charged me for a full engine service but failed to reset the service counter.

    Promised to sort out the problem at second service, but failed to again, despite being given many weeks notice in writing.

    Incorrectly installed Gaslow system, but denied knowing of any fault, even though the Gaslow engineer had just shown them what they had done wrong. Don’t think they realised that the Gaslow engineer had been in direct contact with me.

    Having spoken to other customers of theirs, ours is not an isolated incident.
    Initial Impression:
    2.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Handover:
    1.00/5,
    Dealer Trustworthiness:
    1.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    2 members found this helpful.

Motorhome Dealer Details

  1. About Premium Motorhomes
    Welcome to Premium Motorhomes, a family run business based in South Yorkshire, with a loyal customer base, spread throughout the United Kingdom.

    Our motto is ‘Seize the day’ and our company ethos is focused upon exceptional customer service, which forms one of our core values. Our service and approach is tailored to each individual, and our salesmen are knowledgeable on the products we sell, ensuring your needs and expectations are met to allow you to make an informed choice.

    Our second core value is one of Quality. Not only within the workshop and the workmanship of our diligent technicians, but within the products we represent from motorhomes to the best manufacturers of accessories such as Thule Omnister, Oyster, Avtex, Blaupunkt, and VB Suspension.

    Premium Motorhomes believe passionately in the products we sell, assured we are offering the very best. Our portfolio of motorhome manufacturers share our common values and Premium Motorhomes are proud to represent the best of German craftsmanship with Morelo, Carthago, Weinsberg and Malibu.

    https://www.premiummotorhomes.com/

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