Marquis Leisure

Approx date of transaction
1 May 2019
We visited the dealer at Preston as they had a good range of vehicles to look at. Spoke to Dave who answered all our questions and left us to look around all the stock to test the various layouts.

We visited other dealers but had chosen a Benimar 483. Negotiated a deal and arranged collection date. All smooth and no problems.

Collection date arrived and met Mike who gave a very good handover to ensure we knew where everything was and how to work it.

All staff were friendly and helpful. Left with e-mail and contact numbers in case of any issues. Whole process was easy and problem free with all staff able and willing to answer any queries.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
4.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
16th March
Used to be a regular visitor when known as Michael Jordans. Popped in at the weekend to get a replacement Campingaz bottle and pretty disappointed to be told under the new ownership, its no longer stocked. But also very disappointed to see the low levels of stock in the showroom and general tattiness of the place.
Initial Impression
2.00 star(s)
Helpfullness and Attitude
3.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
3.00 star(s)
Aftersales Service
3.00 star(s)
Would you use this company again?
No
Approx date of transaction
april 2018
I rang To see if they sold gas. I was told yes. I got there. And was told not any more. I asked if they knew anywhere else. I was told very rudely no. When I was on the way out. There was a couple asking where there van was . you said it was ready to collect. When a young man told them it was out on a demo with a another customer. The man then had the manager by the throat. until his wife pulled him of. They could not see what was wrong.
Initial Impression
1.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
2.00 star(s)
Would you use this company again?
No
Approx date of transaction
Jan 2019
After visiting the show at the NEC and looking at lots of PVC variations, we decided on a Benimar Benivan. Fantastic specification, clean and simple inside, option for auto gearbox. We then discovered that the only outlet was Marquis, and our nearest branch was Preston.

Marquis had / have a very mixed reputation and we were nervous about buying from them, to the point that we considered buying a Rollerteam Toleno instead. Similar, but just quite not what we wanted.
Anyway, we contacted Marquis Preston, spoke to Dave, swapped lots of emails (Marquis were very prompt and professional in all their responses) and arranged a visit and test drive. A different member of the team met us (Tom) and was every bit as professional.

1st impressions were very good. Polite, knowledgeable, professional. Had a good test drive, negotiated a decent deal, both of us happy. We then had a long chat about our expectations and the poor reputation that Marquis have.

They were quick to agree that the company are not held in the highest regard, explained in detail the company organisational changes, and what they hoped would happen as a result. Fine words doth butter no parsnips I hear you say. But it did seem quite genuine.

Anyway, placed an order, signed on the dotted line and agreed a delivery date. Sorted. Or so we thought. We then decided to go on holiday for 5 weeks so called to delay delivery. Chat with the sales director and the response: No problem. See you in January. Have a nice time.

Researching the forums highlighted a couple of issues with the Ducato - Fiat block a heater outlet for example. Rear side window can be opened when you try to open the whizz-bang door. Called Marquis. Not aware of these but… we’ll sort them. No problem. And they did. Including supplying a couple of window locks to prevent the window from ever being opened (as we requested).
PDI completed. They sent me a copy of the checklist. Very, very thorough. A few problems listed, Most very minor, and cosmetic (plastic cap missing off screws). A couple more complicated (Truma errors). Gas tests completed. Damp checks and readings. The good thing is they spotted the problems and fixed them. It wasn’t just a cursory glance over the camper. It was thorough and complete and honest.

We went up to check the camper out before we paid the balance. Met the service guy who’d completed the PDI. Professional, honest, thorough. Knew his stuff and took pride in what he did. Confidence inspiring.
Hand-over was thorough, detailed and comprehensive. Les. Excellent. Knew his stuff and made sure we understood everything. Complicated bits explained simply. ‘Van was beautifully presented and is an absolute pleasure to drive. Found a problem with the heating system. Marquis invited us to lunch while we waited for it to get sorted. And gave us 1st year's hab. check for free due to the inconvenience!

So far so good. We have no complaints. Quite the contrary. We are very, very impressed. I know it’s early days, and it’s good to be aware of potential problems but so far Marquis have exceeded my expectations.
Hopefully Marquis will maintain this level of service and professionalism!

Had the thing a week and identified a couple of problems. Heater problem resurfaced and a couple of trim items. Contacted Marquis. They arranged to have the 'van collected and returned to us a day later.

All sorted.

Can't really fault this level of service.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Drexxer
Approx date of transaction
June 2018
The experience we received during the collection process was the worst I have ever experienced from such a large organisation.
The General manager lied to us and ensured that our first and new Motorhome would have all the issues sorted prior to collection.
This was not the case and indeed he had not passed on the issues that were mentioned to him to the relevant department.
Finishing inside the 285 was poor, the remarkable thing was that the PDI Guys saw nothing wrong. The extra battery I asked an paid for was missing and not installed.
The habitation door had a dent in it.
Communication with the Guildford branch is next to useless.
Luke seems to be trying his best to sort the issues out.
Initial Impression
1.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Reactions: Howie Silver
TR5
TR5
Same old Marquis, as always. Lies, poor service, denials, very poor quality of workmanship which creates more problems than it went in for, over-priced, terrible company to deal with.
Approx date of transaction
Sep 2018
Its been a year since I bought my motorhome from Marquis in Hampshire and it went in for its Habitation check and service.

First they warned me they were a staff member short so it might be a bit longer, that's no problem. When the van was eventually ready they had fixed a number of minor faults which I hadn't mentioned and even gave me a free hub cap to match the one which fell off. The staff at the Hampshire branch certainly go the extra mile to be helpful and that is a rare commodity these days. I have no affiliation with anyone at the branch but this is one I feel I can trust.

Remember that a company is only as good as its staff. Many people I know rave about Virgin Atlantic, I have never had anything but dreadful service from them, always in Upper Class so you would never get me on one of their planes ever again. Not all Marquis branches are the same, but this one is a good one.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
June
Took Guildford branch over 3 weeks to complete a habitation service on a 2 year old Swift
Kept phoning them but never got called back, left messages umpteen times, shame as I bought it from the year before them when they were Michael Jordans.

When I eventually got it back there was still a slight leak in a cupboard, how did that pass the damp test?
Initial Impression
1.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Last edited:
Reactions: TR5
TR5
TR5
Looks like nothing has changed!
Approx date of transaction
Aug 2018
Worst ever dealings with a company, they are good to start with, then once a deal done that all changes.
Service department aren't worthy of doing a habitational check on a dog kennel, let alone doing any work on it.
And it is strange that they seem to know the clauses in the contract that seemingly allow them to rob you off by heart.
I thought a certain big company in Burnham were bad, nope, these are worse.
Just wish I had found the reviews first.
Initial Impression
4.00 star(s)
Helpfullness and Attitude
4.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Reactions: Nevis and Howard H
Approx date of transaction
October 2017
I paid a deposit October 2017 To Marquis Durham for my Mobilvetta K-Yacht 80 with upgraded 4400kg chassis. Since then I have been regularly reassured when I CONTACTED the dealer that all was well. It was due off production 22nd April.
Guess what?…..
I was informed on Friday 4th May that the van had been built on the lighter chassis, i.e. not as I ordered. ‘Did I still want it?’
I pointed out that I could have had such a van last October but the payload was seriously deficient. I was then asked what they could do to keep my business!!!!!>>??? A corporate suicide note at director level was a good place to start.

It has screwed up so many important events, not least accommodation during a three week gap in a house move. The seriousness of the situation did not seem to register with them.

Communication from Marquis throughout has been abysmal. I always had to chase them for an update on delivery. At the end, to get my deposit back, they wanted me to state in an e-mail that I had cancelled the order, not that they had screwed up the order. (They in turn blamed Mobilvetta) I refused.

The timeline sequence is below.

OCT deposit paid at NEC 2017 WITH UPGRADED 4400kg chassis

Test drive, informed that my model would arrive with enhanced spec.

9 Oct 2017 confirmed upgrade to chassis had been applied.

JAN - Everything still on track

MAR “It looks like the van will be off production approximately 24th April”

24 April I requested an update - all on track.

MAY informed van had been built on lighter chassis - not as we ordered. According to dealership, Mobilvetta to blame.​
Initial Impression
2.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Approx date of transaction
March 2018
Can I qualify this by saying that I'm not usually one to leave reviews but I have to admit to reading them. This strikes me as being a bit selfish at times so I though that I would contribute. When I do read reviews I would like to think that I am smart enough to see past the extremes and come to a balanced opinion before making up my own mind. So here goes.

Having had a late, low mileage Rapido 803, our fourth motorhome in 20 years we decided we needed a rear lounge and being at a particular point in our lives we decided on new and shortlisted a Mobilvetta MH80 Tekno Yacht.

From our first visit to the Marquis stand at the NEC show in October where we placed our order right through to the handover yesterday the entire service though the Marquis network has to date been nothing short of excellent. We were offered a very fair PX price for our old van which we improved on selling privately giving us a double bonus. The vehicle deal itself was un-pressured and attractive and the transfer of the sale through to our (local) branch was seamless and connected.

From order to delivery we made several running changes which I consider our branch Plymouth carried out in a manner above and beyond the remit of the original deal. The staff that I dealt with at Plymouth - Ryan, Luke, Laura and Richard were always well-informed about my purchase, professional in their dealings with me and still very personable and accommodating. It's refreshing to deal with a company that gives it's employee's room to breathe on an individual basis.

My wife and I bought the van - which is just the absolute business - with the intention that it would be our last - all I can say is if we do buy another in the future Marquis will be my first stop.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Bustup15
Bustup15
Any further update on the model 80, likes, dislikes, any issues etc?
Approx date of transaction
April 2008
I bought new from Marquise Leisure, ordered at the NEC on the Swft stand.

Paid my deposit and told a build week of six weeks later.

Went to collect 6 weeks later, and was presented an ex-demo last years model.

I did quiery the graphics and 350 miles on the clock, but was told "delivery Mileage" and "Graphics are always changing".

A week later I was still suspicious and phoned Swifts directly, gave them the VIN number and they confirmed it was NOT a Swift van and was in fact bankrupt stock from a non-existent company.

Needless to say I wrote to Marquis and demanded my money back £50,000 plus!

They admitted the deception and and gave me a 4 figure cheque to accept the vehicle.

I asked for a insurance backed warranty and they gave me that as well.

I WILL NEVER TRUST THIS COMPANY
Initial Impression
3.00 star(s)
Helpfullness and Attitude
3.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Would you use this company again?
No
Last edited by a moderator:
Approx date of transaction
Mar 2018
Ok, always need to bear in mind that when you are the buyer the staff of any organisation will more often than not be exceptionally helpful. It is only when things go pair shaped after you have bought the item that a company be truly judged.

This is a purchase review and does not reflect after sales service.

We went to Marquis in Gomshall Surrey. They had a wide selection of MH's and Caravans there and any query was quickly answered. All MH's except those with a SOLD sticker on were open for viewing.
We spoke to a sales person about viewing a MH with a SOLD notice on it. We were told that we could not go inside but could peer in from the doorway, actually this is all we wanted to do.
It was nice to see that once a van is SOLD then it is locked up and nobody is allowed in. Comforting thought for those that buy.

From a sales and range variety perspective I would give Marquis of Gomshall 5 stars.

I have had to give Handover 5.0 though we have not received the MH yet
Initial Impression
4.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
March 2018
After having to wait about 5 months to have a broken and badly fitted shower tray fixed I have had a habitation check done and I am sure I have been given a report for another van ,none of the defects reported seem to ,when I have checked them out seem to apply to my motorhome. No one at marquis have come back to me about my concerns. The customer service in my opinion is not what a major dealer should be . To be fair although it took an long time to get fixed the shower tray replacement was done to a high standard.
Initial Impression
3.00 star(s)
Helpfullness and Attitude
2.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
2.00 star(s)
Aftersales Service
2.00 star(s)
Approx date of transaction
October 2017
Hi
I bought my Pilote from Marquis six months ago. The sales staff were good no complaints about them. However, the after care has been very good. I have had issues with the reversing camera,which they fixed. The fridge started freezing everything and then packed up completely. They replaced the fuse and the motherboard without any complaints. They always call back, if I need to speak to them and Laura works hard to ensure that the van is booked in, and then calls to make sure I am happy with the outcomes.

I hope I don't need to use their workshops again, but feel confident they will respond and do a good job.
Initial Impression
4.00 star(s)
Helpfullness and Attitude
4.00 star(s)
Handover
4.00 star(s)
Dealer Trustworthiness
4.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
12 December 2018
Having recently taken delivery 12 December 18 we so far have been impressed with Marquis at Golden Cross.
The extras fitted have been done to a high standard and all the staff have been very helpful.
Yes there is a couple of mildly irritating issues which have/are being dealt with by their service engineers with no questions.
We commend Marquis Golden Cross on their willingness to deal with and accomadate us booking in whilst passing as we live 60 miles away.
Rob Parry the salesman is very good at responding to questions and kept us informed prior to delivery.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
4.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
Sept 2017
I was very impressed with the branch in Lower Upham in Hampshire. They listened to my requirements and suggested a motorhome which perfectly matched my needs. Then quoted me a good price, no stupid negotiations on price which I hate.

The handover can only be described as excellent, its my first motorhome so all new to me. When I had a problem on my first outing a text message got an instant reply with the answer. There are always issues with a new van I had a strange one with the horn but everyone has worked with me to resolve it and nothing is too much trouble. They got my business because they showed they cared, other dealers in my area which I visited were not as impressive.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Jim
Approx date of transaction
2007
500 miles I clocked up, taking my first motorhome back to a Marquis branch, just 6 miles away from my home, in 9 months.
It was my first motorhome, I was grossly overcharged for it, the van had more faults each time it was returned, and often didn't even get put on my drive before being returned.
Just one example of many I could quote, of their workmanship: move the television point from one side to the other. No aerial signal when returned, and on inspection the coax had been put in using several pieces not one length, even differing colour outer, and joined with any sort of tape they could find. We tested it, they said!!!

When you aire your disappointment, they try and get you to sign a gagging order, on the pretence that they will refuse to put anything to rights without it - never sign one - you have NO obligation to do so. Never heard of such trash ever before!

I wouldn't touch Marquis ever again....
Initial Impression
3.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
2.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Last edited:
Reactions: Aliton
Buzzybender
Buzzybender
Snap.
Approx date of transaction
July 2015
i have written a comment just now but not used the revised button. My excuse is it's late .......
Initial Impression
4.00 star(s)
Helpfullness and Attitude
4.00 star(s)
Handover
2.00 star(s)
Dealer Trustworthiness
2.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
Approx date of transaction
Feb 2017
image.jpeg
VWe bought our used Rapido from them. They shipped it up fron Gloucester and gave us ample time to test everything out fir Steve. Talked us through the whole process and were at the end of the phone when we did our first away trip after purchase. We cannot fault them
Initial Impression
4.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: The Searle
Approx date of transaction
April 2017
We ordered our new Auto-Sleepers Broadway FB at the NEC show last October, for delivery in March of this year. The salesman, who was from the Preston branch, was pleasant and easy to deal with. We opted, as you can do with Marquis, to take delivery through our nearest branch which, as we live in Leicestershire, is Northampton.

The vehicle was delivered to Marquis in March, registered on 31st March at our request and it was ready for delivery on 4th April. We were not able to take delivery on that date as the new logbook for our trade-in (we had mislaid the original) went astray in the post from DVLC. To save us the bother of another round trip, they helpfully offered to deliver the new van to us and collect the old one at the same time.

I am pleased to say that, so far at least, there appears to be very little wrong with the van and so we have not really had to test their after-sales service. The only problems we have had so far are (a) a missing cable for the Garmin SatNav. Marquis posted a new one to me as soon as I reported it (b) a very slightly loose toilet roll holder, which they fixed with a turn of an allen key. I would obviously have done this myself but I didn't have the required key (c) the bathroom door catch seems absolutely fine when on site but it swings open when on the move. To be honest I can't really spot what the problem is and their attempted adjustment didn't work. A Royal mail rubber band solves it for now and it is on the list when we take it in for the habitation check next year and (d) I had to chase a couple of times for the GAP insurance policy but this has now been received. I don't know whether the delay was down to Marquis or the insurers.

So, in summary, I really have no complaints at all although, as said above, Auto-Sleepers near exemplary build quality does mean that I haven't had to put the dealers after-sales service to much of a test. For which, of course, I am grateful.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
4.00 star(s)
Dealer Trustworthiness
4.00 star(s)
Aftersales Service
4.00 star(s)
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