Needed some spares for my Fiamma F45i awning, the two end caps and pelmet end caps. The originals, at ten years old where looking very sad. Ordered on Wednesday, delivered Friday and fitted that morning. Prices competitive especially with Funster discount.
I contacted the sales manager as I wanted to buy a longer flat water hose but Johns Cross were priced rather higher than elsewhere. He advised they has mis-priced the hose and had now reduced it. I duly ordered it and once arrived it appeared to have a split in the cassette holder. I sent Johns Cross a picture of the split. The next day I received a very polite reply that they were all like this accompanied by a photo of two other hoses from their stock exhibiting exactly the same split. They still offered to refund me if I was not happy, even though there was no fault with the product. I kept the hose and will be using Johns Cross wherever possible in the future. they respond quickly to any query (I believe their first reply was sent on a Sunday morning) are always polite and friendly and despatch orders quickly.
Ordered an item which arrived in two days. Unfortunately had a small defect. Email to Mr Cross and 10 minutes later received a phone call. Full apology given. New item dispatched that day. Returned item to be picked up by delivery agent, no charges. Item arrived 2 days later. Perfect! Very impressive customer relations.
What an efficient service!
I rang enquiringly about a bike rack upgrade I was interested in. A promise to ring back with the current price. The call was duly received within the hour and questions answered fully. It was expensive as predicted but the Funsters discount made it quite acceptable. It was then delivered within 24hours!!
What an efficient service. Many Thanks
I have used John Cross a few times now and they are very good with there advice as well as getting any product you order to you quickly.There is always someone with the technical knowledge of any of there products .Not the cheapest on the odd products but the Funster discount gets very close to there competition .I recently ordered a new awning and it was delivered within two working days. At the moment i would not use anyone else.