Johns Cross Motorhome Accessories

Having bought a New E Bike I realised my rails on the bike rack were too small.Ordered on Saturday. Arrived Monday morning. Could not ask for better service.
Reactions: JamesJohnsCross
Needed some spares for my Fiamma F45i awning, the two end caps and pelmet end caps. The originals, at ten years old where looking very sad. Ordered on Wednesday, delivered Friday and fitted that morning. Prices competitive especially with Funster discount.
Reactions: JamesJohnsCross
Excellent service with fast delivery.. but even taking Fun discount into account, some products can be found cheaper elsewhere .. but I generally check JCM first.
Reactions: JamesJohnsCross
Approx date of transaction
August 2018
I contacted the sales manager as I wanted to buy a longer flat water hose but Johns Cross were priced rather higher than elsewhere. He advised they has mis-priced the hose and had now reduced it. I duly ordered it and once arrived it appeared to have a split in the cassette holder. I sent Johns Cross a picture of the split. The next day I received a very polite reply that they were all like this accompanied by a photo of two other hoses from their stock exhibiting exactly the same split. They still offered to refund me if I was not happy, even though there was no fault with the product. I kept the hose and will be using Johns Cross wherever possible in the future. they respond quickly to any query (I believe their first reply was sent on a Sunday morning) are always polite and friendly and despatch orders quickly.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
2013
We bought new from them in 2013.

Their part exchange on our old van was far better than we had been offered elsewhere,

We perhaps could have knocked them down a lot more on the new van but they have been great.

Sometimes it pays to be realistic in negotiations
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: JamesJohnsCross
Approx date of transaction
12/2017
Ordered an item which arrived in two days. Unfortunately had a small defect. Email to Mr Cross and 10 minutes later received a phone call. Full apology given. New item dispatched that day. Returned item to be picked up by delivery agent, no charges. Item arrived 2 days later. Perfect! Very impressive customer relations.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
Sept 2107
Just had our Comanche worked on by JCM again... Had a few niggles from all our travels this past year.. All fixed and sorted in double quick time..

Professional, fair and easy to deal with. Can't praise them high enough..
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Chris
Approx date of transaction
September2017
What an efficient service!
I rang enquiringly about a bike rack upgrade I was interested in. A promise to ring back with the current price. The call was duly received within the hour and questions answered fully. It was expensive as predicted but the Funsters discount made it quite acceptable. It was then delivered within 24hours!!
What an efficient service. Many Thanks
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
2016 , then July 2017
Found exactly what I wanted on their easy to follow Web site, reasonable prices excellent service, staff helpful and knows the product they are selling
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
Early August
I have used John Cross a few times now and they are very good with there advice as well as getting any product you order to you quickly.There is always someone with the technical knowledge of any of there products .Not the cheapest on the odd products but the Funster discount gets very close to there competition .I recently ordered a new awning and it was delivered within two working days. At the moment i would not use anyone else.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
August 2014
I've had several successful transactions and good advice from members of Peter's team at Johns Cross. Here is to another ten years. :cheers:
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Chris
Approx date of transaction
2017-07-13
Everytime we have used JCM, the service we have received from them has been exemplary, whether its a last minute checkover or a major problem.. We can't recommend them highly enough..
5 Stars....
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Kevinthecat and Jim
Approx date of transaction
2012-09-01
Bought a motorhome from them in 2012 and had fantastic customer service from Andy...we had a warranty issue sorted straightaway... I cannot praise them highly enough.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Aftersales Service
5.00 star(s)
Reactions: Jim
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