Highbridge

Hymer 12 month warranty check.

Reviews summary

5
 
50%
3
 
30%
0
 
0%
1
 
10%
1
 
10%
Overall rating
4.00 star(s) 10 ratings
Initial Impression
4.50 star(s)
Helpfullness and Attitude
4.20 star(s)
Handover
3.70 star(s)
Dealer Trustworthiness
4.50 star(s)
Aftersales Service
4.10 star(s)
Approx date of transaction
December 2018
I bought a Rapido Dreamer D55+ from Highbridge in November 2018, having expressed interest at the October NEC show. My sales person Lee was pleasant enough although it took some tough negotiation to get a half way reasonable part ex price on my 2017 Autotrail Imala trade in and the only extra that they were willing to throw in was a Fiamma awning. The van arrived in early December and we booked a handover date that was convenient for the installation of a Growler alarm the following day down the M5 at Vanbitz. The part exchange was quickly taken care of and we moved into the handover phase. Now I realise that December weather can be bad, but I had assumed that handover would take place inside a dedicated bay with shelter from the wind and rain. Unfortunately, this wasn’t the case, and we were placed in the care of a lady who clearly had no knowledge of the Dreamer D55, as she was unable to answer basic questions and didn’t know the location of many of the key systems on the van including the gas isolation manifold, and she was unable to explain how the over-door control panel worked. Having had gas system problems on our previous van, I specifically asked if the gas system had been tested and was fully functional. I was assured that the van had undergone a rigorous PDI and there would be no issues. So we had a 30 second walk around the van in a gale with horizontal rain and then sent on our way - we had to pack the van from the boot of the car in their front car park, trying not to get the interior wet. As others have noted, there was no ‘housewarming’ gift or even gratitude for our business.

After driving to Cornish Farm, I set about connecting a gas cylinder to the regulator and checking the gas system. Nothing, not a sausage. It didn’t matter how much I pressed the green reset buttons on the hoses and regulator, gas would not flow. The Truma 6E went into lockout because of gas failure and I couldn’t even make a cup of tea as I didn’t have an electric kettle with me. Fortunately I managed to get the Truma working on electricity and the following day after having the alarm fitted, I headed back to Highbridge to get them to look at the gas system. After quite a bit of investigation by the technician, he found that a test valve in the system had been left closed when the gas checks were done and apologised profusely.

Some weeks later, Highbridge contacted me to say that there was a Rapido recall on the van, and booked me in to have the repair done. I duly drove from South Wales to Highbridge and waited in reception for a couple of hours before they got around to looking at my van. I was then informed that the system had already been modified at the factory and everything was fine with no need for any work. There was no apology, no offer to reimburse my expenses for the wasted journey just a reminder to book my hab check early as they get booked up.

I have since had some minor warranty work done when I took the van for its hab check, but there was a problem with the Remis cab blinds that they couldn’t complete in the time allotted. After suggesting that I leave the van with them for 2 weeks (to complete a job that probably won’t take more than 2 hours) I suggested that they send me the parts and I could do it myself. They readily agreed and the parts have now arrived so I’m able to do the job in my own time.

In my opinion the overall dealer experience was poor, and I would be reluctant to give Highbridge any more of my business.
Initial Impression
3.00 star(s)
Helpfullness and Attitude
3.00 star(s)
Handover
2.00 star(s)
Dealer Trustworthiness
3.00 star(s)
Aftersales Service
2.00 star(s)
Would you use this company again?
No
T
Tony50
Not would I, it's a pity , because it has good facilities lovely site , plenty of choice, just needs some one to sort it out, it's down to Management, like lots of Companies when they get big the Owners don't know what's going on,
Approx date of transaction
February 2020
We recently collected a used low profile van from the Devon branch and could not have had a more pleasant and rewarding experience. The sales team were polite, hands-off and cheerful, letting us take our time and providing any information needed when asked, then leaving us to look around in peace.

Having negotiated a decent deal which included them supplying and fitting a new awning and installing a refillable gas system, we also gave them a snag list of small items we had found and showed these to the technician who would be doing the job.

To our surprise, the technician found and fixed a number of other issues during the habitation check and PDI that we had not noticed, including a new spark unit on the oven, making good some amateur wiring to bedside reading lights, replacing a couple of dicky switches, a brand new Bluetooth stereo, a brand new leisure battery and a new RCD breaker.

The van had to go to the Somerset branch (they plan to increase garage space in Devon) for mechanical checks and a full service and MoT, which included a cam belt change as it was about due anyway. We had not realised this and the fact that it was done without fuss or fanfare speaks volumes.

On collection, the same technician (Ben) did the handover which covered absolutely everything in a clear and unhurried manner. The sales team also threw in a number of useful items from the shop free of charge.

We did a couple of days away and found that one of the gas rings is reluctant to light. On reporting this issue the service department booked their mobile technician to come to the house to investigate and fix the fault. All this is part of the comprehensive 12 month warranty on habitation and mechanicals that comes as part of the deal.

The sales team (Luke, Jody and Pete) were excellent and Ben is an outstandingly wonderful person who just loves his job. We cannot recommend Highbridge too highly for anyone looking for their next van.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: Kev and Carolyn
T
Tony50
That's the service you should get, and thank goodness you did, having confidence on a Dealership is paramount, Sorry to say we didn't get that at there Highbridge depot, I wish they would let me in there undercover for a fortnight to sort it out
Tony
125BEER
125BEER
Picking up ours on Wed??
Will update
Approx date of transaction
July 2019
Bought a Adria Sonic from the guys down in Devon but picked it up from Somerset.

The A class was ordered from Devon branch . The sales guy was a real gem to be honest. We have purchased from the internet before and purely on a picture! This was how this had to be done this time around too. I had seen the motorhome previously on a different web site and decided that it was the one I wanted. I phoned and spoke to the guys down there who gave me the confidence to purchase over the phone!
Silly? No ..not at all. The deal was done and we arranged a collection from the Somerset branch purely because it was closest at the time. If there was something to complain about it was the lack of a good clean up at Somerset and there were a few faults that needed sorting before we collected it. However Unfortunately ...they were not!
That aside..after speaking to Simon Wilson from Somerset branch ..it was sorted and although a few hiccups initially..we are really pleased with the outcome.
If the deal was done with the Somerset branch in the beginning i"m sure it would all have been sorted beforehand as regards the niggles. That said..praise where praise is due...Izobel Wooley is an excellent communicator and sorted out some of the issues we had initially. We are now really pleased with the purchase and we also feel confident with the HIghbridge Group that we can always get something done or sorted as and when ever a problem arises. Would we buy again from there? Yes with out hesitation whatsoever.

Really pleased with our purchase and the folks at Highbridge Caravans and Motorhomes
Initial Impression
4.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
4.00 star(s)
Dealer Trustworthiness
4.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
June 2017
We ordered a Rapido Van V43 on the stand at the October 2016 NEC show. That was the UK launch for this model. No flexibility on list price, and the only freebie included was an EHU lead. Disappointlingly, Highbridge declined to give a trade-in price for our VW Westfalia California. This seemed strange because Westfalia is owned by Rapido. In the end we sold it privately.

The deposit we paid was £1000, which seemed reasonable on a £47k Order.

The sales guy made some mistakes about the available Rapido upholstery options and woodwork colours. We had to go to Highbridge the following week to look at the samples and amend our Order to get the correct "Manchester" upholstery option we wanted.

In the Spring, we had an opportunity to have a brief look at our Van after it was delivered to Highbridge. That was quite exciting. It wasn't a proper inspection because it hadn't had the PDI yet.

We also ordered a dealer-fit Fiamma F65s awning from Highbridge after they gave us a quote.

Two things went wrong. The Deluxe Grey canopy fabric (shown in the Fiamma catalogue) was discontinued so we had to choose the nearest alternative. On the handover day, it transpired that Highbridge had ordered the incorrect size awning despite me telling them the correct size before ordering. We declined their on-the-spot offer to fit a shorter one from stock. As a result we collected a Van with only the Fiamma brackets bolted onto the roof, and had to arrange a return visit to get the correct awning fitted. As compensation for inconvenience they gave us free smoke and CO alarms, to fit ourselves.

Apart from the absent awning, the June handover was a bit like a Tesco checkout conveyor belt as far as razamatazz (or lack of it) goes. Having handed over the balance payment, then effectively joined a queue of customers in a very basic waiting area, we only had a short time slot. The lad who showed us how the cab and conversion bits worked whizzed through them so fast we struggled to remember much about it. We had to point out that the promised 25m EHU lead wasn't in the Van so he had to go and get one. A bunch of flowers for her and a bottle of wine for me would have been wonderful. But no. Altogether somewhat downbeat.

The other fairly important thing missed by Highbridge was information about the Fiat Mopar extended warranty. The Van came with only the basic 2 year Camper Assist warranty from Fiat on the oily bits. We had to go to our local Fiat Professional dealer to find out more. This was on the occasion of the first of two Recalls, for the EGR pipe. We found out about that from this Forum and got the work done long before the letter from Fiat arrived. Recalls had been ticked off the PDI sheet but evidently our Van had not had this recall work carried out before we collected it.

A year later the Van went back to Highbridge for a Habitation Service, to keep the Rapido warranty going. The only remedial work they needed to do was tightening a locker bracket. I had fixed the various rattles by trial and error and lots of sticky felt pads.

Since then a locker push button catch has failed, and a replacement sent to me under warranty. I said I would fit it (easy) to save another round trip. It took their After Sales team two goes to send me the right catch. The first one was the wrong size, too small. This mini saga lasted from 21 May until yesterday, although to be fair 3 weeks of that period was down to me when I went away on a trip.
Initial Impression
4.00 star(s)
Helpfullness and Attitude
3.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
3.00 star(s)
Would you use this company again?
Yes
Reactions: mikebeaches
Approx date of transaction
October 2016
Bought first new Motorhome in Oct16. Friendly helpful not pushy sale staff. Negotiated reduction on ticket price plus some extra fittings.
But on pick up after full handover , noticed alternator not charging leisuire battery. Friday, late afternoon! Managed to catch a worker leaving, who grasped the issue and spent his time sorting it out. It was a fuse in a relay housing. And all working as it should have been. Simply not good enough on a new motor that had been checked.... it hadn’t. It was explained the fuse linked alternator electrics to habitation services so pretty important.

After sales.. really good. Had a leaking window, sent video,and given advice about temporary fix and then sorted under warrentry. Even phoned us to remind us to book it in!
No issues at all other than sloppy initial check. Maybe a one off.

Would recommend.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
2.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Reactions: mikebeaches
R
Rapides
Snap! Missing fuses next to the cab battery made for a stressful post-purchase few days (September 2017) as I realised something wasn’t right. How difficult is it for Highbridge to put these things on a pre-handover checklist?
Approx date of transaction
2016
I don't want to be sued, I don't think it had a PDI
Initial Impression
4.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
3.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No
One member found this helpful.
Reactions: mikebeaches
Approx date of transaction
2017
Excellent service when we changed our Rapido for a new Rapido. Knowledgeable, helpful and a good handover. Lots of choice.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
jan 2016
As highbridge are local to us we have used them on numerous occasions.The one thing that sticks out is there friendliness and can do attitude.When I needed a remote control for my teleco satellite system on my imported hymer they sourced one where I had no luck even from teleco themselves.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
D
Approx date of transaction
Dec 2015
I've only spent a tiny amount of money Highbridge although not for the want of trying.

They've helped me on a couple of occasions, first with a minor warranty claim where my original dealer had dropped off the face of the planet. It was a weep on a shower mixer. After a chat with once of their incredibly helpful staff I sent some (bad) pictures of the issue, Rapido accepted that, Highbridge sent me a new mixer in the post to fit myself, again accepted by Rapido.

The second time was more complicated and involved a new hab key and then a replacement hab lockset after a burglary at home where all my keys were stolen. They ordered me a key from Rapido at about 3pm and it arrived direct to me from France at 10am the next morning. I then offered them the job of replacing the lockset but was told, no it will be months before we can fit you in so they sent me the lockset, which they didn't charge much for, for me to fit myself.

Fantastic customer service, they really bent over backwards to help me even though I didn't buy the van from them.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
2 members found this helpful.
Reactions: Spidey
Approx date of transaction
June 2016
We have bought two motor homes from Highbridge. The sales team are excellent, let you take your time but also very attentive when you want them to be. No high pressured sale, just common sense and straight talking.

The reason we bought from them again was their after sales team. Nothing is too much trouble they go out of their way to sort things out. You deal with one named person who will look after your warranty work, that way they take ownership of the issues.

Very pleased and would have no hesitation of buying from them again.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
5.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
One member found this helpful.
T
Tony50
I find it amazing so many good people had a good experience with this company, I had a bad experience was this because I live 300 odd miles from this Dealership , or was I too fussy, the Salesman said must hold the record for the longest handover ,I said of the vehicle had been fault less I would have not been there so long, I returned 4 consecertive days for other faults I found to be rectified
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