Highbridge

Motorhome Dealer details

Highbridge Caravan and Camping Centre is your first choice for new caravans, used caravans, new motorhomes, used motorhomes, new trailer tents, used trailer tents, tents, new folding campers, used folding campers, awnings, and thousands of accessories lines!

Highbridge Caravan Centre is a family business developed over 50 years. As one of the largest outdoor leisure dealerships in the Country we owe our success to an emphasis on exceeding customer expectations.

Customer care is the backbone of the company and the continuous commitment to customers long after they have picked up their purchase has resulted in numerous awards and a very loyal customer base.

Providing you with wider variety has been Highbridge's aim from the beginning and now you can choose from a huge selection of leading manufacturers tents, trailer tents, folding campers, caravans and motorhomes..... all at one site. So before you plan your holiday this year, make sure that you plan a visit to Highbridge...

Latest reviews

Approx date of transaction
June 2017
We ordered a Rapido Van V43 on the stand at the October 2016 NEC show. That was the UK launch for this model. No flexibility on list price, and the only freebie included was an EHU lead. Disappointlingly, Highbridge declined to give a trade-in price for our VW Westfalia California. This seemed strange because Westfalia is owned by Rapido. In the end we sold it privately.

The deposit we paid was £1000, which seemed reasonable on a £47k Order.

The sales guy made some mistakes about the available Rapido upholstery options and woodwork colours. We had to go to Highbridge the following week to look at the samples and amend our Order to get the correct "Manchester" upholstery option we wanted.

In the Spring, we had an opportunity to have a brief look at our Van after it was delivered to Highbridge. That was quite exciting. It wasn't a proper inspection because it hadn't had the PDI yet.

We also ordered a dealer-fit Fiamma F65s awning from Highbridge after they gave us a quote.

Two things went wrong. The Deluxe Grey canopy fabric (shown in the Fiamma catalogue) was discontinued so we had to choose the nearest alternative. On the handover day, it transpired that Highbridge had ordered the incorrect size awning despite me telling them the correct size before ordering. We declined their on-the-spot offer to fit a shorter one from stock. As a result we collected a Van with only the Fiamma brackets bolted onto the roof, and had to arrange a return visit to get the correct awning fitted. As compensation for inconvenience they gave us free smoke and CO alarms, to fit ourselves.

Apart from the absent awning, the June handover was a bit like a Tesco checkout conveyor belt as far as razamatazz (or lack of it) goes. Having handed over the balance payment, then effectively joined a queue of customers in a very basic waiting area, we only had a short time slot. The lad who showed us how the cab and conversion bits worked whizzed through them so fast we struggled to remember much about it. We had to point out that the promised 25m EHU lead wasn't in the Van so he had to go and get one. A bunch of flowers for her and a bottle of wine for me would have been wonderful. But no. Altogether somewhat downbeat.

The other fairly important thing missed by Highbridge was information about the Fiat Mopar extended warranty. The Van came with only the basic 2 year Camper Assist warranty from Fiat on the oily bits. We had to go to our local Fiat Professional dealer to find out more. This was on the occasion of the first of two Recalls, for the EGR pipe. We found out about that from this Forum and got the work done long before the letter from Fiat arrived. Recalls had been ticked off the PDI sheet but evidently our Van had not had this recall work carried out before we collected it.

A year later the Van went back to Highbridge for a Habitation Service, to keep the Rapido warranty going. The only remedial work they needed to do was tightening a locker bracket. I had fixed the various rattles by trial and error and lots of sticky felt pads.

Since then a locker push button catch has failed, and a replacement sent to me under warranty. I said I would fit it (easy) to save another round trip. It took their After Sales team two goes to send me the right catch. The first one was the wrong size, too small. This mini saga lasted from 21 May until yesterday, although to be fair 3 weeks of that period was down to me when I went away on a trip.
Initial Impression
4.00 star(s)
Helpfullness and Attitude
3.00 star(s)
Handover
3.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
3.00 star(s)
Would you use this company again?
Yes
Reactions: mikebeaches
Approx date of transaction
October 2016
Bought first new Motorhome in Oct16. Friendly helpful not pushy sale staff. Negotiated reduction on ticket price plus some extra fittings.
But on pick up after full handover , noticed alternator not charging leisuire battery. Friday, late afternoon! Managed to catch a worker leaving, who grasped the issue and spent his time sorting it out. It was a fuse in a relay housing. And all working as it should have been. Simply not good enough on a new motor that had been checked.... it hadn’t. It was explained the fuse linked alternator electrics to habitation services so pretty important.

After sales.. really good. Had a leaking window, sent video,and given advice about temporary fix and then sorted under warrentry. Even phoned us to remind us to book it in!
No issues at all other than sloppy initial check. Maybe a one off.

Would recommend.
Initial Impression
5.00 star(s)
Helpfullness and Attitude
5.00 star(s)
Handover
2.00 star(s)
Dealer Trustworthiness
5.00 star(s)
Aftersales Service
5.00 star(s)
Would you use this company again?
Yes
R
Rapides
Snap! Missing fuses next to the cab battery made for a stressful post-purchase few days (September 2017) as I realised something wasn’t right. How difficult is it for Highbridge to put these things on a pre-handover checklist?
Approx date of transaction
2016
I don't want to be sued, I don't think it had a PDI
Initial Impression
4.00 star(s)
Helpfullness and Attitude
1.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
3.00 star(s)
Aftersales Service
1.00 star(s)
Would you use this company again?
No

Motorhome Dealer information

Category
Motorhome Dealer Reviews
Added by
Norman Jones
Views
2,385
Reviews
7
Last update
Rating
4.14 star(s) 7 ratings

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