Direct Motorhome Services (DMS)

Reviews summary

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Overall rating
5.00 star(s) 5 ratings
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
5.00 star(s)
Cleanliness
5.00 star(s)
Fixed lpg problems on Dometic tower fridge unit
Approx date of transaction
August 2021
Had intermittent lpg fault show up for several weeks (fridge shutting down unexpectedly)
Contacted DMS on stand at Malvern show, new parts fitted within 24 hours
Mobile service and all parts in stock
First class service, pleasant and knowledgeable fitters
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Cleanliness
5.00 star(s)
Would you use this company again?
Yes
Dometic fridge problem(s)…...surprise!0
Approx date of transaction
Sept 2021
Our Dometic 8505 stopped working on EHU and 12v but was fine on gas. Took a little while to get booked in but the service today was exemplary. Burnt out 'brick', as I expected but the 240v heater element was also b*gg*r*d. Also diagnosed and fixed my fridge catch beep problem, which had defeated me. Fitted new latch on the door side, which I had not anticipated. Thought it was condensation or the little spring lever on the microswitch. Kept me informed during the day of progress and inspected the gas flue for me, too. Great service, with a trip coming up and the bonus is that they are only 4 miles from home. Thanks guys, great service. Can't blame you for crap Dometic components or price of parts.
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
5.00 star(s)
Cleanliness
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
June
Visited yesterday as fridge not getting cold. When I arrived another chap was having his fridge successfully repaired. My fridge put on test, I asked about a second solar panel and when quoted said can you do it ? was fitted while fridge was being fixed, and a couple of other things.Fridge now working fine. 70 miles from home but I would use them again for any work , motorhome Wi-fi next
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
5.00 star(s)
Cleanliness
5.00 star(s)
Would you use this company again?
Yes
Approx date of transaction
Dec 2019
Five star service from Alan and his crew,needed a new fridge/freezer in our van,phoned Alan on Monday and was given a very competitive price and better warranty as they are the main Dometic distributors and they could fit it next day or Friday of the same week.
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Would you use this company again?
Yes
Reactions: Chris
Approx date of transaction
October 2018
We have used Alan's company @DMS a number of times over the years even though they are not local to us. We have used them for service and accessories and have received an excellent service at a very reasonable price. We have just had the batteries replaced and an inverter fitted well done to Alan and Dale.
Attitude
5.00 star(s)
Workmanship
5.00 star(s)
Aftersales Service
5.00 star(s)
Cleanliness
5.00 star(s)
Would you use this company again?
Yes
Reactions: Suekim
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