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Comfort Insurance

4.2/5, 4.2 from 34 reviews
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Reviews Summary
20
 
59%
6
 
18%
0
 
0%
6
 
18%
2
 
6%
Overall Rating:
4.2/5,
Administration:
4.87/5,
Customer Loyalty at Renewal:
4.53/5,
Claim Handling:
4.83/5,
Helpfullness and Attitude:
4.21/5,
  1. aria
    Never had to claim, but great for everything else so far.
    5/5, 5 out of 5, reviewed Feb 6, 2019
    Administration:
    5.00/5,
    Been with them for almost three years now. I have the added recovery.

    Always competitive on price, not the cheapest. Good experience with the initial quote, no silly questions or requirements. Same with renewals.
    I added air assist to the back axle, then later added refillable LPG. No problems either time and no 'admin charge' for the changes.

    Have only had to use for recovery, I stupidly reversed over a kerb into soft ground and couldn't get out as the drive wheels were on gravel. They arranged a recovery truck to me within an hour on a Sunday. The recovery guy had me out of bother within minutes. I was concerned that they wouldn't send a big enough unit - that was not a problem. They sent one of the huge units for pulling broken trucks & buses.
    Customer Loyalty at Renewal:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  2. Daveymac
    Comfort 1st class
    5/5, 5 out of 5, reviewed Dec 15, 2018
    Administration:
    5.00/5,
    Great cover and really helpful they are really competitive
    Customer Loyalty at Renewal:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  3. Nigel Tate
    Good service but not had a claim
    4.5/5, 4.5 out of 5, reviewed Oct 16, 2018
    Administration:
    5.00/5,
    I've always found Comfort to be economic on price plus I added their european over. That is without having to make a claim though.
    Customer Loyalty at Renewal:
    4.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  4. Mike and Ann
    Don’t cover Isle of Man
    2/5, 2 out of 5, reviewed Sep 10, 2018
    Don’t cover Isle of Man
    Helpfullness and Attitude:
    3.00/5,
    Would you use this company again?:
    No
  5. Cheshirecat57
    Brilliant from start to finish
    5/5, 5 out of 5, reviewed Aug 8, 2018
    Administration:
    5.00/5,
    Bought moho in March- added cherished plate- added drivers- removed plate-changed moho- changed plate-
    Got 4 drivers and its £288 a year
    Never had a moments problem and nothing has been too much trouble, but I am straightforward and on the electoral register and store on a Cassoa Gold site
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  6. sueandjohn
    Dreadful and that’s only trying to get a quote
    1/5, 1 out of 5, reviewed Jul 12, 2018
    Did a quick online quote and it was referred . So I called and wish I hadn’t bothered.
    Won’t quote for me because I store it at a property where I am not on the electoral role. Storage would be fine but not a home address. Fine if that’s their rules but, Long story cut short , More or less called me a liar when I wanted to give her an alternate place where I can park it. I can’t recall being treated so badly
    Helpfullness and Attitude:
    1.00/5,
    Would you use this company again?:
    No
    One member found this helpful.
    fingzuk likes this.
  7. weejocky
    Taking the proverbial
    1/5, 1 out of 5, reviewed Jul 2, 2018
    Administration:
    3.00/5,
    Not only do they want a tracker, but they want to charge me more than safeguard who don't require a tracker. No Brainer.
    Customer Loyalty at Renewal:
    1.00/5,
    Helpfullness and Attitude:
    2.00/5,
    Would you use this company again?:
    No
  8. grumps147
    Changed to Comfort from C&CC
    5/5, 5 out of 5, reviewed Feb 12, 2018
    I knew my insurance would go up due to change in medical circumstances, but the price hike from C&CC was in my view humongous. Got an initial quote from Comfort and had to make a few phone calls back to ensure all details logged correctly and got a quote £150 cheaper than C&CC. Ever loyal, went back to C&CC, but even with lots of tinkering on factors that may reduce cost it was still nearly £120 dearer than Comfort. So, yet to put Comfort to the test but there’s loyalty and being silly. So, sorry C&CC ( your lady was very polite, very helpful and saw why we were leaving them), but that’s a big difference in cost.
    Well done Comfort, several ladies there really helpful and pleasant as well, nothing seemed too much trouble, so it bodes well for the future.
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  9. ebo
    Great company
    5/5, 5 out of 5, reviewed Jan 24, 2018
    Administration:
    5.00/5,
    Have been with Comfort for eight years, and have had the misfortune to make three claims, two for stolen catalytic converters and one for a cracked windscreen, all dealt with quickly and no fuss, would recommend.
    Claim Handling:
    5.00/5,
    Customer Loyalty at Renewal:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
  10. The general
    Good service
    4.5/5, 4.5 out of 5, reviewed Jan 24, 2018
    Administration:
    5.00/5,
    After sending me info about taking more security measures my ford base vehicle , I informed them I have taken additional precautions when my insurance came up for renewal only increased by £10 . Also had to make a claim for an non fault accident repair bill £1300 all went thru smoothly and premium stayed the same .
    Claim Handling:
    5.00/5,
    Customer Loyalty at Renewal:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Would you use this company again?:
    Yes
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