I have used Carol Nashe for many years, mostly for my motorcycle insurance and they have always been OK.
This past year they have disappointed me three times with three different vehicles.
The major concern was that although they did pay out on a claim with my motorhome without any problems when I came to renew my car policy they wanted to load my car policy by £200+ pounds and for a further 4 years and including all other vehicles insured with them.
This car policy has over 10 years protected No Claims, but that didn't mean a jot.
See my thread -
Carole Nash - Protected No Claims con?