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HYMER heater issues

The control panel is working and I have reset but still not giving heat or hot water, it clicks as if it wants to but then faults with a code E25H there is nothing in the manual for this code. I have been advised by the dealership that I need to reset at the back of the heater which is under the seat

any advise to access would be great
we have. HYMER mil 580
Rhino Installs
Direct Motorhome Services
Diesel fired air or water heating systems for Motorhomes,
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Ddfh123
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