Emmit
LIFE MEMBER
Hi All,
Returned from France on Sunday and first job on Monday morning was to organise new Insurance for the 'van starting 00.01hrs Wednesday.
Whilst 'over there' I had got all the quotes and decided to go with the above.
Been with them before, rang them up, organised the cover and was told that the docs. would be sent by Email. Nothing arrived.
On Tuesday rang them up and was told that I should have been told to Register with their site to download the docs.
Tried to Register but the site wouldn't accept that I was a customer.
On Wednesday rang again and was told that the info I was given was wrong, "Do you want a cover note" is what I was offered. I declined and was told that the docs would be sent electronically.
Nothing arrived.
Today I rang again and finally I was told the truth.
Whether it was the whole truth we will have to wait and see but it appears that a Gremlin has got into the Safeguard system and they do not have the ability to forward to you a valid Certificate or anything that personalises your Insurance in your name, (other than a Cover Note which apparently lasts 30 days.
So, If you were thinking of going to Safeguard as a new customer in the immediate future and/or your renewal is coming up and you are also going abroad and require a hard copy Certificate of insurance, I would be asking some very pointed questions before you hand over your hard earned money
Returned from France on Sunday and first job on Monday morning was to organise new Insurance for the 'van starting 00.01hrs Wednesday.
Whilst 'over there' I had got all the quotes and decided to go with the above.
Been with them before, rang them up, organised the cover and was told that the docs. would be sent by Email. Nothing arrived.
On Tuesday rang them up and was told that I should have been told to Register with their site to download the docs.
Tried to Register but the site wouldn't accept that I was a customer.
On Wednesday rang again and was told that the info I was given was wrong, "Do you want a cover note" is what I was offered. I declined and was told that the docs would be sent electronically.
Nothing arrived.
Today I rang again and finally I was told the truth.
Whether it was the whole truth we will have to wait and see but it appears that a Gremlin has got into the Safeguard system and they do not have the ability to forward to you a valid Certificate or anything that personalises your Insurance in your name, (other than a Cover Note which apparently lasts 30 days.
So, If you were thinking of going to Safeguard as a new customer in the immediate future and/or your renewal is coming up and you are also going abroad and require a hard copy Certificate of insurance, I would be asking some very pointed questions before you hand over your hard earned money