This policy explains the way that we collect, use and protect your data as well as your choices with regard to your data.
As ever here at DIY Motorhome, we’ve tried to be as clear as we can and avoid unnecessary jargon, while including all the relevant information – but please do firstname.lastname@example.org if anything concerns or doesn’t make sense to you.
Our aims and duty of care
We recognise we have a duty of care with regards to your data and will always try to do the right thing with the personal data you choose to share with us, including:
Our mission at DIY Motorhome is to build a thriving support network for DIY Motorhome Builders. While doing that we want to secure your data, protect your privacy, and give you control over your data.
Your data - What we store and why
We store IP address, cookies, your device’s unique ID, page browsing history, approximate location, and any enquiries you’ve made. For registered members we also store username, password and email address; discussions you may have with DIY Motorhome admin; and a summary of decisions we’ve taken about you if we’ve reviewed your use of DIY Motorhome for any reason. Registered members may also have given us more data on sign up, such as their real names or location.
We store your email address to register you and contact you (if you have asked for email newsletters) and we store things such as IP address, cookies and device ID so that our systems recognise you when you return.
These things improve your experience, ensuring you are not forced to log in each visit, and so we know what you have read and can show what you have not seen yet, and inform you if you have an unread conversation or that someone has liked your content
We don’t require your name or address when you view DIY Motorhome content or register with the site, and you can use DIY Motorhome fully without providing it. However, you can use or include your real name if you wish.
Subject to your permissions and choices, we collect, store and process the data listed in this section. We believe we provide a useful service, and therefore have a legitimate interest in processing your data which benefits both DIY Motorhome and you as a DIY Motorhome user.
We store the following data for all users, whether registered or not:
IP address, cookies, device ID – to identify your web browser and device to present the site to you in the very best way.
Page browsing information – to enable us to show you more relevant things and to understand how people use DIY Motorhome, so we can improve it.
Ads viewed and clicked and searches you’ve made on site – to show you more relevant ads and content in future.
We store the following information for registered members:
Username, password, email address – so that you can log in. If you choose to join DIY Motorhome we ask for your email address so that we can create an account for you and check you’re a real person (to prevent ‘bots and ’spammers’ signing up). We won’t send you newsletters or email communications that you haven’t asked for, and we don’t sell your email address to anyone else.
Discussions that take place over email or via Private Messages between you and DIY Motorhome admin – so that we have a record.
A summary of any actions we may have taken with regard to your use of DIY Motorhome (usually in response to reported posts) – so that we have a record and can moderate fairly.
We also store the following optional data for registered members:
Registration data: facts about you that you choose to provide in the sign-up process, such as your date of birth, and email newsletters from us you would like to receive.
Permissions to email you, to send you newsletters that you have chosen to receive from DIY Motorhome.
Private Messages that you choose to send other users.
Posting on DIY Motorhome.
Of your registration data, only your DIY Motorhome username and your general location are displayed on the screen for other DIY Motorhome users to see – but posts on DIY Motorhome are visible to anyone on the internet. So when posting, you should bear in mind that any personally identifying details you include in the text or pictures you post could be seen by anyone.
Your DIY Motorhome username is picked by you when you join DIY Motorhome; you can change it at any time in your profile settings to a maximum of five times.
DIY Motorhome’s forums (with the exception of some topic areas, like the “Belly Locker”) are visible to the world's search engines. This means that any personal information users choose to share in their posts on DIY Motorhome can be seen widely, indexed by search engines so might be around for eternity We cannot control who sees these posts. Do not post anything that you don't want the world to see.
If you want to keep your real identity secret that is fine by us. Choose whatever username you like or change the one you have. We won’t disclose who you are. However, someone gleaning enough information might be able to work it out for themselves; so be careful with the information you impart in your posts on DIY Motorhome and in personal conversations with other Funsters, and of course in choosing your username.
DIY Motorhome is a site for grown-ups and we believe that our users are adults who can decide for themselves what information they choose to share. That said if you’re ever worried that you’ve said too much, hit ‘report’ on one of your posts and explain the problem and admin who will be happy to help.
Your permissions and choices.
You can change your registration data and your email preferences on DIY Motorhome at any time on your profile page.
Your registration data
You may choose at any time to change the information that you provided when you registered, including your email address and DIY Motorhome username, and you can do this by going to your profile page. You will need to confirm your email by answering an email we send you. Until you respond to that email and confirm it, your permissions on the site will be those of a guest.
If you have signed in using Facebook you can stop access at any time via your Facebook account settings. If you still wish to post on DIY Motorhome you would then need to register a DIY Motorhome username and password via our Registration page.
Your email preferences
You can choose whether you want to receive newsletters. Newsletters, carry summaries of discussions or events, impart related news and rally information, they might also contain selected sponsors messages/ advertisements from commercial companies supporting DIY Motorhome. We also send you mail if you watch threads or topic areas. When new material is added to a thread you have subscribed to we might email to tell you, but only if you have asked us to.
Most web browsers automatically accept cookies. A cookie is a small, temporary file which a web server sends to your web browser to be stored. Cookies allow DIY Motorhome to identify your web browser and device if we see it again.
Cookies do not contain your name or other personal details and there are some benefits to you and DIY Motorhome:
“Necessary” cookies allow you to perform certain functions like logging into DIY Motorhome.
Cookies improve your experience of the site. For example, they allow you to log in and post, and allow us to show you discussions you've already read in a different colour and to display them in colour according to your preference.
Cookies allow us to gather information about how many people visit DIY Motorhome, how often, and what they look at while on the site (a process called ‘analytics’). If you visit multiple pages or come back to DIY Motorhome after a break, cookies mean we do not count you as a new visitor. Using cookies like this allows us to compile aggregate statistics about how many users DIY Motorhome has and how long people use the site for, on average. We share this anonymous information with advertisers. Understanding what’s well-used on DIY Motorhome means we can create more of what users find useful and less of what they don’t.
If you have cookies turned on within your web browser, we do not specifically ask your permission to use them in the ways we’ve described above, but you can turn cookies off yourself if you’d like to. Here’s how:
To turn off cookies:
Analytics cookies: details of how to decline Google Analytics cookies are here.
Advertising cookies: there are three main associations that allow you to visit their websites to opt out of all cookies served by their advertising members (listed below). Typically, they will scan your device for a few seconds to see what cookies are currently set and then provide you with the facility to opt out on an individual basis or from all cookies. In opting out, a cookie will be set to let advertisers know not to use your cookies for targeted advertising purposes. You might still see adverts; they just won't be tailored to your interests or browsing habits.
Turning off all cookies: you can usually modify your browser settings to decline all cookies if you prefer. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. Instructions for the most common browsers are provided here. If you choose to do this, please bear in mind that the DIY Motorhome website may not function properly or you may not be able to log in, depending on your browser. Changes that you make in your web browser may apply to all the websites you visit.
Deleting your DIY Motorhome Account
You can delete your account by contacting Admin. Be aware that your DIY Motorhome posts won’t be deleted, but there will no longer be any personal information associated with them.
Data RequestsIf you’d like you can ask us to provide details of the personal information we hold about you, under the Data Protection Act 1998.
To request this information, please email us at dataenquiry@DIY Motorhome.com or write to;
Sutton on Sea
How long is your data held
Any personal data you give us, or that we collect when you use DIY Motorhome, will be retained by us for as long as it’s needed to perform its function. Registration data is held permanently unless you deregister. There’s no one-size-fits-all time limit, but we regularly review the data we hold to ensure it is still necessary.
Any personal data that you give us will be retained by us for as long as it's needed to perform its function.
Private Conversations are stored until you delete them. If you delete your account, your messages will also be deleted. However, the other parties of your conversations may well have copies of correspondence you have sent them. You cannot delete those.
We regularly review the data held by DIY Motorhome and delete information that is no longer needed. All the data we hold is stored securely and only accessible to authorised staff members.
Signing in with Facebook
You can choose to log in to DIY Motorhome using Facebook when you do this, Facebook will know you’ve logged in to DIY Motorhome. By logging in via Facebook you grant us access to your Facebook registered email address. We do not use (and cannot obtain) your Friends list and when you sign in via facebook we do not ask for or receive any data that Facebook holds on you.
If you choose to join DIY Motorhome you are asked to create a username and password. If you prefer, you can log in using Facebook instead, meaning you don’t have to create and remember another password.
You may stop access at any time via your Facebook account settings. If you want to carry on being able to post on DIY Motorhome you will then need to register a DIY Motorhome username and password and log in directly
Where is your data stored
Your data is stored by our web hosting company Fasthosts in London. Unless you have turned cookies off, some data technology companies (such as Google and Lotame) store your cookies; they do not have access to any personal information about you beyond your browsing habits.
Your data is stored on our web server hosting providers.
The following companies store your cookies on our behalf. We do not share personal data (such as your name or email address) with these companies.
These companies deliver advertising on DIY Motorhome:
These companies help DIY Motorhome understand our users:
YourData in the event of suspected criminal activity
If contacted by the police about possible breaches of the law disclosed in posts, we may sometimes share your personal information with them. We will also share your personal information if compelled to do so by a court order, for example under Section 5 of the 2013 Defamation Act.
If our data is compromised.
If our server security is breached, our data is compromised or if we fail to comply with the law, we will tell affected users as soon as we become aware of the failure. We will report any data breach to the Information Commissioner and, if appropriate, the police, in a timely fashion.
Used appropriately, we strongly believe using data improves the user experience on DIY Motorhome and supports our mission to build a thriving support and social network. that binds fun loving motorhome owners together.
Data you give us when filling in forms on site (when joining or booking a rally for example) or when you're using the site, helps us show you more relevant things and improve DIY Motorhome for everyone.