motorhomer
Free Member
- May 17, 2008
- 680
- 418
- Funster No
- 2,695
- MH
- Van Conversion
- Exp
- since 2005 (but 30 years caravanning)
I notice Travelworld advertising on motorhome fun.
In April 2011 I bought a new Rapido from Travelworld. They had recently acquired a Rapido dealership. We had like Rapido for some years but not bought one chiefly because there was no dealer reasonably local to us. So when Travelworld started selling Rapido's we jumped at the chance and bought one.
I have just discovered that - 18 months later - they have now ceased to be a Rapido dealer, it appears that they have chosen to replace Rapido with Hymer. They have agreed to do my next service but have made it clear that after that I will have to go elsewhere for warranty work - so I am now several hours drive from the nearest dealer.
Also, maybe I expect too much, but they have not told me of this change - I found out by chance. I would at least have expected some sort of letter about this as - at least to me - it is quite important! Perhaps they have a different view about customer care than I do.
Are there any other travelworld / rapido customers on here in this position?
In April 2011 I bought a new Rapido from Travelworld. They had recently acquired a Rapido dealership. We had like Rapido for some years but not bought one chiefly because there was no dealer reasonably local to us. So when Travelworld started selling Rapido's we jumped at the chance and bought one.
I have just discovered that - 18 months later - they have now ceased to be a Rapido dealer, it appears that they have chosen to replace Rapido with Hymer. They have agreed to do my next service but have made it clear that after that I will have to go elsewhere for warranty work - so I am now several hours drive from the nearest dealer.
Also, maybe I expect too much, but they have not told me of this change - I found out by chance. I would at least have expected some sort of letter about this as - at least to me - it is quite important! Perhaps they have a different view about customer care than I do.
Are there any other travelworld / rapido customers on here in this position?