GJH
LIFE MEMBER
- Aug 20, 2007
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- 2006 to 2022
Thought it might be of general interest to summarise how our dealings with the insurance company (Highway/LV) went.
All in all it went very well considering that the two collisions happened less than a week before the start of the Christmas/New Year holidays and that there were two separate claims to record and deal with. We received the cheque for all but £200 (the excess) on 28th January, which was 6 weeks to the day after the first incident and have received a cheque for £200 today, 9 weeks and 1 day since the second collision which (for some reason unknown to us) was the one the company used for the payout. It appears that the 3 week delay is probably down to Churchill (other party's insurer) dragging their feet rather than Highway/LV.
Throughout the process everyone we've spoken to at Highway have been very helpful. Indeed, the guy I spoke to on 25th January, when we agreed the valuation, had the attitude that we had waited quite long enough and, whilst he had to retain the excess at that stage, he would (and did) ensure that the major part was paid within days.
It's pretty obvious that Highway's standard systems/procedures are not geared up to dealing with two incidents (i.e. two separate claims) at the same time but I think that is probably true of all insurance companies. The people we've spoken to certainly recognised that something out of the ordinary needed addressing and did so.
All in all we are pretty satisfied with what could have been much more horrendous and complicated. Well done Highway/LV.
All in all it went very well considering that the two collisions happened less than a week before the start of the Christmas/New Year holidays and that there were two separate claims to record and deal with. We received the cheque for all but £200 (the excess) on 28th January, which was 6 weeks to the day after the first incident and have received a cheque for £200 today, 9 weeks and 1 day since the second collision which (for some reason unknown to us) was the one the company used for the payout. It appears that the 3 week delay is probably down to Churchill (other party's insurer) dragging their feet rather than Highway/LV.
Throughout the process everyone we've spoken to at Highway have been very helpful. Indeed, the guy I spoke to on 25th January, when we agreed the valuation, had the attitude that we had waited quite long enough and, whilst he had to retain the excess at that stage, he would (and did) ensure that the major part was paid within days.
It's pretty obvious that Highway's standard systems/procedures are not geared up to dealing with two incidents (i.e. two separate claims) at the same time but I think that is probably true of all insurance companies. The people we've spoken to certainly recognised that something out of the ordinary needed addressing and did so.
All in all we are pretty satisfied with what could have been much more horrendous and complicated. Well done Highway/LV.