I have two 125 AH Elecsol Batteries , both 3 years old which have now followed the trend of many other Elecsol Batteries and have started to fail by not holding their charge under load.
Very disappointing but still under warranty I thought.
Well here's the thing.
I have just rung Elecsol and was given a load of abuse by a really obnoxious man with a Liverpool accent.
He was probably the rudest man I have spoken to in a long time.
He refused point blank to discuss the terms of their warranty , but did tell me that they would never accept local testing and that the batteries must be returned to them at my expense.
I was very polite throughout and he was very rude and offensive.
The message was clear, and was that Elecsol have no interest in after sales service and customer services
.
When asked why he wouldn't discuss the matter he Hung up.
Having googled the company, which is a one man band, this attitude to customers appears to their normal approach and thier dreadful service appears on many other forums for camping , boating and motorhoming.
I would never consider Elecsol again.
Has anyone else had problems with Elecsol batteries and their dreadful customer service , if so did you ever get it resolved .
I would be grateful of any advice on how to proceed .
Neil
Very disappointing but still under warranty I thought.
Well here's the thing.
I have just rung Elecsol and was given a load of abuse by a really obnoxious man with a Liverpool accent.
He was probably the rudest man I have spoken to in a long time.
He refused point blank to discuss the terms of their warranty , but did tell me that they would never accept local testing and that the batteries must be returned to them at my expense.
I was very polite throughout and he was very rude and offensive.
The message was clear, and was that Elecsol have no interest in after sales service and customer services
.
When asked why he wouldn't discuss the matter he Hung up.
Having googled the company, which is a one man band, this attitude to customers appears to their normal approach and thier dreadful service appears on many other forums for camping , boating and motorhoming.
I would never consider Elecsol again.
Has anyone else had problems with Elecsol batteries and their dreadful customer service , if so did you ever get it resolved .
I would be grateful of any advice on how to proceed .
Neil