Well I purchased a brand new Rapido motorhome from Brownhills 18 months ago only to find the grey water tank was leaking but not from the drain point. I took it back on visit 1 and provided video and photo support to show them where it was leaking. I was told by Brownhills it was just rain water trapped in between the tank and the outer cover I assured them it was more than this but they were adamant this was the problem.
I collected the vehicle and next time we used it same again water leaking out so I left it for 6 months as I could not get back over, anyway I returned it again for a 2nd time and this time I was told it needed a new inspection cover as it was faulty but it would be 6 weeks before they could get one so I collected the vehicle and waited for a call. They rang and told me the part had come in and to bring it back for fitment but its a 3 hr round trip for me so I said I would fit it myself. They said I could but the part would no longer be under warranty due to me fitting it and I had to pay the postage to have it sent out.
I paid for the part to be delivered and I set about fitting it but when I removed the old one it was loose and had not been tightened up and I could see where it had been leaking. I went to fit the new part and it was wrong and too big so would not fit well I was fuming to say the least. I then looked at the old inspection cover and could see nothing wrong with it so I gave it a wipe and cleaned the seal then I re fitted the old cover tightened it up nicely and filled the grey tank to the brim, it has now been full for 48 hrs and not lost a drop so after all this and 2 visits to there workshop all it was was a loose inspection cover that just needed an 8th of a turn.
Needless to say I am not impressed with the service I have received from Brownhills or there attitude when discussing the problem from the off.
LB
I collected the vehicle and next time we used it same again water leaking out so I left it for 6 months as I could not get back over, anyway I returned it again for a 2nd time and this time I was told it needed a new inspection cover as it was faulty but it would be 6 weeks before they could get one so I collected the vehicle and waited for a call. They rang and told me the part had come in and to bring it back for fitment but its a 3 hr round trip for me so I said I would fit it myself. They said I could but the part would no longer be under warranty due to me fitting it and I had to pay the postage to have it sent out.
I paid for the part to be delivered and I set about fitting it but when I removed the old one it was loose and had not been tightened up and I could see where it had been leaking. I went to fit the new part and it was wrong and too big so would not fit well I was fuming to say the least. I then looked at the old inspection cover and could see nothing wrong with it so I gave it a wipe and cleaned the seal then I re fitted the old cover tightened it up nicely and filled the grey tank to the brim, it has now been full for 48 hrs and not lost a drop so after all this and 2 visits to there workshop all it was was a loose inspection cover that just needed an 8th of a turn.
Needless to say I am not impressed with the service I have received from Brownhills or there attitude when discussing the problem from the off.
LB