I made a comment about this problem in another post but here's the gist of the story,my main Heki developed a leak over the winter.I would have probably have deal twith it myself but the weather was very bad so contacted the nearest motorhome repairer,they quoted me £180 to repair it which i thought was reasonable.Once he started the job he stated that it was taking longer than normal as he had never seem this type of sealant that Frankia uses,I suppose at this point alarm bells should having been ringing.He went on to say that he would need to charge me more but wouldn't charge for all the hours spent,although he did threaten to if i made a song and dance about it.He refused to tell me what material he would use to seal it but guaranteed it would never leak again,upon going to pick up my van he said go and check to see if i was happy.Well I wasn't as i couldn't see any sealer between the heki frame and the roof,went back in to tell him and he said leave it and they would rectify it.I said do you want to come out and see what i mean,and he said no just leave it.When we returned to pick it up again he said go and have a look,this time i could see sealer round the edge of the frame but they had obviously used masking tape to make a neat edge round the frame (so i thought ) bits of tape and a dirty rag were left on top of my van. By this time he was getting stroppy talking to us so i paid and left.Forward 3 months and we have just arrived in France in heavy rain,guess what, it's leaking.Phoned him and he says we will need to change tack and mentioned that we will need to fit a new skylight and bring it back in.Well i told him where we were and that wasn't possible and then told him we were getting our last warranty habitation check carried out in 2 days time,at that he said get them to repair it under warranty.I said to him about his comment that it would never leak again,and he replied, let me know how you get on.Fotunately I had the remnants of some Sikaflex type sealer left in my toolbag so once it dried outside i proceeded to remove the Heki screen to find that they hadn't unscrewed it from the hinges and put sealer all the way round the edge,I took several photos and got back on the phone to him.The response was,email me the photos,and that was the last I heard from him.My repair was adequate until i got to Spain,then i purchased a tube of Sika type stuff and a gun.The following day I removed the bead I put on and squirted the new stuff into the gap then cut the nozzle wider and put a fat bead all the way round.This held for the duration of our trip and since then.Upon returning home I contacted them to see what they were going to do about it to be told they never received the photos and to send them again,their reply was a few pictures of my frame during their strip down to show how clean they had made it,don't know what that proved. Once i eventually got to talk to him he was evasive,difficult and aggresive during the call and said the only way forward was for him to replace the Heki and that he would look to give me a favourable price for the part and labour.i asked him what about his guarantee ( their website states 3 years ) and he said that this was the only way he would go and if I continued trying to get him to do anything else he would put the phone down on me,which he did. Sorry if this was a bit long winded but I'm just not sure what to do, we were thinking Consumer Advice/Trading Standards rather than going to the expense of filling a lawyers pockets. Over to the experts on here for your opinions and advice.
Thanks Trev.
FAO @irnbru
Thanks Trev.
FAO @irnbru
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