Four weeks ago I was notified by Peugeot that my first years free recovery was expiring and invited me to renew for a further two years for £160. This would include everything in the UK and Europe also wheel changing, which is very tricky on my vehicle. The cover would be with the AA who had issued the policy for my first year without limits.
I accepted providing they gave me written proof that my weight of 4.5kgs and length of 7.5 mtrs was within the cover. This they assured me. After receiving the documents restrictions made my vehicle exempt so I contacted them and was promised a return call that day. After waiting a week I contacted them again only to be assured my vehicle was totally covered and they would sent new paperwork to confirm.
Next day the new documents arrived only to exempt my vehicle again. Another phone call and this time I was asked who sold me this policy as It was never going to allow the AA to recover or assist me if I contacted them. I was then given a refund but this was after four weeks and demanding proof of cover.
Last week I contacted Saga who offered me no nonsense cover both at home and abroad without restriction to length or weight. This I accepted providing the documents clarified this. Next day all paperwork arrived and as per usual with Saga no nasty hidden small print.
I was very curious who was the recovery/assistance contractor so I contacted Saga. The answer I received blew me away, it was the good old AA who refused to cover me earlier.
No matter who or what we are now in an age of small print and underhand companies trying to steal our cash. No matter how much you need an item always ask for the small print to believe the salesperson.
Wiljoy:thumb:
I accepted providing they gave me written proof that my weight of 4.5kgs and length of 7.5 mtrs was within the cover. This they assured me. After receiving the documents restrictions made my vehicle exempt so I contacted them and was promised a return call that day. After waiting a week I contacted them again only to be assured my vehicle was totally covered and they would sent new paperwork to confirm.
Next day the new documents arrived only to exempt my vehicle again. Another phone call and this time I was asked who sold me this policy as It was never going to allow the AA to recover or assist me if I contacted them. I was then given a refund but this was after four weeks and demanding proof of cover.
Last week I contacted Saga who offered me no nonsense cover both at home and abroad without restriction to length or weight. This I accepted providing the documents clarified this. Next day all paperwork arrived and as per usual with Saga no nasty hidden small print.
I was very curious who was the recovery/assistance contractor so I contacted Saga. The answer I received blew me away, it was the good old AA who refused to cover me earlier.
No matter who or what we are now in an age of small print and underhand companies trying to steal our cash. No matter how much you need an item always ask for the small print to believe the salesperson.
Wiljoy:thumb:
