Giddy Lynn
Free Member
Well its two weeks since picking up my Motorhome from Lowdhams and I wasn't going to post about how the demo went but I feel now they have sold me the Motorhome knowing things were not right and I am a bit peed off. Its a long one so get a cuppa!
We were told not to be late as we had our slot for the first of the day and if we were late they would have to cut our time as other customers were booked in. We got there on time but was told it wasn't ready due to not having the side window blinds to the cab sorted (there were none fitted). We waited over 30 minutes after our scheduled time before we were called and the demo began with the Salesman covering the cab first. Unfortunately along with the salesman the demo employee had not been with the company long and as I found out later I had been given incorrect instructions such as the aerial did not go flat and grey waste is just emptied on the floor under the motorhome!! The salesman didn't even know that the leisure batteries charged as the MH was running (that much I had learnt from the forum, so was able to advice him). Time was moving on and the salesman had to see his next customer but I asked him to show me how to work the alarm and the reply was 'just have a play with it', then he went. The water heater was not even shown to us until I saw another salesman and asked what it was. I am annoyed now that I was put on the spot and asked how I would grade them on the demo, well on reflection knowing what I know now, I would have said not brilliant. Unfortunately I said very good! What really annoys me is that having got home and going slowly over all the little switches and gadgets I found that I had been misinformed how the heating worked, the radio did not work at all and the alarm did not work as it should.
In Lowdhams defence I phoned them up and the works manager sent a technician (he lived close by) to look at these matters. He showed me how the heating worked but the radio needed replacing and he couldn't help with the alarm.
The next disaster (8th Nov) was my partner was reversing it out of our tight drive and caught the MH on the gutter and it punctured the side of the MH! So, phoned Lowdhams (9th) and said I needed to book it in asap due to rain possibly getting in this hole. Booked it for Tues 10th Nov and a finished date approx 16th. They were also going to fit new radio and check alarm. Today 14th I have had a call to say it won't be ready on the 16th as the alarm will not work correctly and cannot be reset to factory settings so may need a new alarm. Also they are waiting for new parts for the other problems. That did not matter too much because I wanted the hole filling in as priority but that has not even been done. So for 4 days its been rained on, I was concerned that damp would get in . I did make a comment to Lowdhams that they cannot say my warranty is void because they have not dealt with the hole when it had clearly been marked on the report as priority. I insisted they put it under cover but they don't have room so they have put a cover over it.
So that is my MH experience as I said not a good first two weeks. Sorry its long but I needed to vent.
We were told not to be late as we had our slot for the first of the day and if we were late they would have to cut our time as other customers were booked in. We got there on time but was told it wasn't ready due to not having the side window blinds to the cab sorted (there were none fitted). We waited over 30 minutes after our scheduled time before we were called and the demo began with the Salesman covering the cab first. Unfortunately along with the salesman the demo employee had not been with the company long and as I found out later I had been given incorrect instructions such as the aerial did not go flat and grey waste is just emptied on the floor under the motorhome!! The salesman didn't even know that the leisure batteries charged as the MH was running (that much I had learnt from the forum, so was able to advice him). Time was moving on and the salesman had to see his next customer but I asked him to show me how to work the alarm and the reply was 'just have a play with it', then he went. The water heater was not even shown to us until I saw another salesman and asked what it was. I am annoyed now that I was put on the spot and asked how I would grade them on the demo, well on reflection knowing what I know now, I would have said not brilliant. Unfortunately I said very good! What really annoys me is that having got home and going slowly over all the little switches and gadgets I found that I had been misinformed how the heating worked, the radio did not work at all and the alarm did not work as it should.
In Lowdhams defence I phoned them up and the works manager sent a technician (he lived close by) to look at these matters. He showed me how the heating worked but the radio needed replacing and he couldn't help with the alarm.
The next disaster (8th Nov) was my partner was reversing it out of our tight drive and caught the MH on the gutter and it punctured the side of the MH! So, phoned Lowdhams (9th) and said I needed to book it in asap due to rain possibly getting in this hole. Booked it for Tues 10th Nov and a finished date approx 16th. They were also going to fit new radio and check alarm. Today 14th I have had a call to say it won't be ready on the 16th as the alarm will not work correctly and cannot be reset to factory settings so may need a new alarm. Also they are waiting for new parts for the other problems. That did not matter too much because I wanted the hole filling in as priority but that has not even been done. So for 4 days its been rained on, I was concerned that damp would get in . I did make a comment to Lowdhams that they cannot say my warranty is void because they have not dealt with the hole when it had clearly been marked on the report as priority. I insisted they put it under cover but they don't have room so they have put a cover over it.
So that is my MH experience as I said not a good first two weeks. Sorry its long but I needed to vent.
