John Lewis and my Asus Transformer. (1 Viewer)

[buttons]

Two elements to this topic. I purchased an Asus transformer book for my granddaughter back in February from John Lewis. Great little Windows unit including office.
The first one developed a fault, it wouldn't start. Tried reset and everything else suggested by the help line but still blank. Returned the unit to John Lewis who replaced it without hesitation.
This one worked well for a month then same fault appeared would not start. Back to JL again replaced it no problem.
This one worked well for a month then same fault appeared would not start. Back to JL this time I said I dont want another and was immediately offered a full refund without hesitation.
Knock that excellent service if you can because I cant. This is the main reason that I tend to use JL for such purchase's, great services.

What about this Asus, anyone else had similar faults with the Transformer Book.

 

[Spidey]

We have always had excellent service from John Lewis. Will buy electrical from either JL or Amazon both are great if a fault occurs, they always put the customer first. Well in opinion they have.

We bought a mattress from JL and after 5 months i noticed an issue with it. JL said the manufacturer sends out an inspector, but even if they deem it to not have a problem we will replace it anyway. He said JL believe that a happy customer will be better advertising than an unhappy one.

 

[hilldweller]

What about this Asus, anyone else had similar faults with the Transformer Book.

I have one of the early 10" Asus Transformers on Android, never missed a beat. Top maker.

^{_{Subscribers  do not see these advertisements}}

 

[buttons]

I have one of the early 10" Asus Transformers on Android, never missed a beat. Top maker.

Dont get me wrong Brian I'm not knocking Asus or this transformer, it is a great bit of kit but I think this particular modal has an issue with this not starting.

 

[hilldweller]

Dont get me wrong Brian I'm not knocking Asus or this transformer, it is a great bit of kit but I think this particular modal has an issue with this not starting.

I wrote that thinking, "is windows the problem ?" since their hardware is good.

Or it could be the hardware in which case Google is your friend.

 

[buttons]

I wrote that thinking, "is windows the problem ?" since their hardware is good.

Or it could be the hardware in which case Google is your friend.

I did google much via Windows and Asus, I found a number of identical non start reports but could never find a fix or reason for it. It could also be a charger charging problem leaving the unit flat without any indication and a battery that can only be accessed by removing screws, which I resisted. If a unit doesn't respond to the on switch it is difficult to trace any fault.

^{_{Subscribers  do not see these advertisements}}

 

[2657]

The one I am using to type this was bought 12 months ago and has worked faultlessly since(tempting providence!!!) but it has mainly been used as a secondary device to a bigger laptop but is a great versatile piece of kit.

Main problem is that it came with windows 8.1 and I cannot get windows mail to transfer data from the Vista on my laptop, why do they keep changing things.......if it ain't broke don't fix it!!

 

[hilldweller]

a battery that can only be accessed by removing screws, which I resisted.

Quite right to resist, not your problem. But better off than mine, no screws, you have to go in with a crowbar.

Odd that many reports of fault but not identified.

Not to worry, but as the man said "choose your next tablet very carefully Mr Bond, it may be your last".

 

[Jim]

choose your next tablet very carefully Mr Bond, it may be your last"

By a Macbook and it probably will be

^{_{Subscribers  do not see these advertisements}}

 

[mariner]

I've had my Asus Transformer T100 for a few months and it's runs perfectly.

Updated to W10 a couple of weeks age and (touch wood) all OK.

I agree with buying from John Lewis, I will only buy Tech. stuff from anyone else, if JL don't stock it.