Swift's Customer Service

Diabalo · 28-01-2008, 09:11 AM

Unfortunately our 07 Bessecarr E 435 developed a fault with the roof lining and had to go back to the factory. We went up and picked it up from the factory on Friday. Not only have Swift done what needed doing but a few other things I hadn’t realised needed doing, and on top of that they replaced the habitation door frame FOC that was damaged due to an attempted break in a few months back.
When picking up the engineer explained everything that had been done and why and to make sure we were happy.
At all times customer services were in contact via e-mail snail-mail and phone, many thanks to Kath, Carol and Peter for that.
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It is very reassuring to know that Swift as a company CARE about their customers. I will certainly consider another Swift motorhome in the future.

Many thanks

Dane & Hazel

ukrv · 28-01-2008, 09:35 AM

Great News !

It just goes to show that by getting involved with Forums, these companies can see the extent of peoples feelings and seize the chance of turning a poor situation to one of total satisfaction - even admiration.

Well done Swift !

Paul

xgx · 28-01-2008, 09:50 AM

Well done Swift, as a Bessie owner (E425) it's very reassuring... that's on top of owning a m/h that ticks all of our boxes

Road Runner · 28-01-2008, 11:40 AM

Certainly improved vastly since i had a new Swift caravan in 2004.

Well done Swift I would now happily buy a Swift product again now

RichardnGill · 28-01-2008, 02:10 PM

It is alway nice to here of a good out come and thanks for posting it Diabalo.

Well done Swift.

I just hope our Hymer does not develop any faults because I doubt the after service from you know who who

be any thing like people are now reporting about the Swift group.

Mabe our next van might be a Swift?

Richard...

finby · 18-02-2008, 08:25 AM

Glad to hear Swift are getting their act together at last. We had a Swift from new and there were a multitude of problems - bits falling off /falling to pieces - nothing that put the vehicle off the road, but annoying things nevertheless. We always seemed to be "waiting for parts". As soon as one part arrived something else went wrong. The dealer was fantastic, but was let down time and time again by Swift. I sold the Swift and bought an Autocruise (now owned by Swift - is there no getting away from them?), and have had problem free touring. I put this down to better build quality and better quality control. I'm glad they have improved, but they have lost me as a customer.

Martin

Forestboy · 18-02-2008, 09:58 AM

Thats great

It makes a change to read good things about a dealer.

Hope they benefit from your post and the dodgy dealers pay the price.

Perhaps we should all post and praise the good dealers I think most of us only mention the rubbish ones.

I'll post a report on Motorhome Medics this week after they work on my van.

finby · 18-02-2008, 11:57 AM

Yeah, the dealer is Simpsons of Yarmouth. They tried everything but were frustrated by Swift at every turn. I tried to deal with Swift myself and was told by them in no uncertain terms that they only speak to the dealers. Every part took 8-10 weeks and then some were wrong. This became serious when water started leaking through the accomodation door whilst in the Highlands. I was informed that the door seals would take 6-10 weeks to materialise. The dealer kindly parked the van under cover whilst waiting for the seals.

Anyway thats all history now, thank goodness.

Johns_Cross_Motorhomes · 18-02-2008, 12:14 PM

I think everyone now knows theres a new 'broom' at Swift with their Managing Director and his customer/product support team.

We have been a Swift Main Dealer since we opened in 1995 and have seen the changes and have every confidence in the product.

Whatever MH one chooses, they all invariably have some faults but Swift are the only converter with the balls to put their head on the block in open forum and admit they have a problem

when it does occur and FIX it.

Do you see any other converter doing that or inviting people to go round their factory

Regards.

Peter

mariner01 · 21-02-2008, 10:10 PM

Just back from NEC show where we have our Owners' Club stand courtesy of Swift. Had some very helpful chats with those 'in command' and found that they are good listeners and have every confidence they will act on helpful suggestions.
It makes a nice change to hear some 'good testimonials' - keep it up.
Best Regards to all.