Funster No : 13512
Join Date: Sep 2010
Location: Nr Watton in Norfolk
Interests: Motorhoming , birding, walking
MH Type: Low profile
MH Model: Autocruise Augusta
Years Motorhoming: since 2005
Thanked 520 Times in 482 Posts
I'm in a quandary
OK What should should I expect?
On Friday last week I had the motorhome booked in to a main Peugeot dealer,who will remain nameless at present, for the first MoT test and a service.
Prior to making the booking I had at least 3 telephone conversations with various members of staff including the commercial service manager, giving the exact measurements of the vehicle, length, weight, height & wheelbase to confirm they could cope with it on their lift each time being assured "no problem".
So Friday morning last week we arrived at their premises 26 miles from home before 0800 and left it with them only to get a phone call 1/2 hour later to say they can't do the work because it won't fit on their lift ...... I wasn't happy!
I took the m/h away and said I would be in touch for some compensation.
Once home I called and spoke with the Operations Director of the company who after various further phone calls has kindly offered "as a good will gesture" to cover my diesel fuel.
My feeling is that they should compensate me for my wasted time as well as the fuel used on the wasted trip of over 50 miles.
This he wants to cover with some discount on servicing one of our cars but I don't want to take the cars to them as I have lost confidence in the company, this being the second time they have let us down in the same way and the reason I was so explicit over the vehicle dimensions.
Your advice please.
Joyce & Brian