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I'm in a quandary

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Old 06-03-2013, 17:48   #1 (permalink)
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Unhappy I'm in a quandary

OK What should should I expect?

On Friday last week I had the motorhome booked in to a main Peugeot dealer,who will remain nameless at present, for the first MoT test and a service.

Prior to making the booking I had at least 3 telephone conversations with various members of staff including the commercial service manager, giving the exact measurements of the vehicle, length, weight, height & wheelbase to confirm they could cope with it on their lift each time being assured "no problem".

So Friday morning last week we arrived at their premises 26 miles from home before 0800 and left it with them only to get a phone call 1/2 hour later to say they can't do the work because it won't fit on their lift ...... I wasn't happy!

I took the m/h away and said I would be in touch for some compensation.

Once home I called and spoke with the Operations Director of the company who after various further phone calls has kindly offered "as a good will gesture" to cover my diesel fuel.

My feeling is that they should compensate me for my wasted time as well as the fuel used on the wasted trip of over 50 miles.

This he wants to cover with some discount on servicing one of our cars but I don't want to take the cars to them as I have lost confidence in the company, this being the second time they have let us down in the same way and the reason I was so explicit over the vehicle dimensions.

Your advice please.
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Old 06-03-2013, 17:56   #2 (permalink)
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I would take the fuel offer & call it a day, life's too short

Then find another garage for future business.
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Old 06-03-2013, 17:59   #3 (permalink)
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Quote:
Originally Posted by icantremember View Post
OK What should should I expect?

On Friday last week I had the motorhome booked in to a main Peugeot dealer,who will remain nameless at present, for the first MoT test and a service.

Prior to making the booking I had at least 3 telephone conversations with various members of staff including the commercial service manager, giving the exact measurements of the vehicle, length, weight, height & wheelbase to confirm they could cope with it on their lift each time being assured "no problem".

So Friday morning last week we arrived at their premises 26 miles from home before 0800 and left it with them only to get a phone call 1/2 hour later to say they can't do the work because it won't fit on their lift ...... I wasn't happy!

I took the m/h away and said I would be in touch for some compensation.

Once home I called and spoke with the Operations Director of the company who after various further phone calls has kindly offered "as a good will gesture" to cover my diesel fuel.

My feeling is that they should compensate me for my wasted time as well as the fuel used on the wasted trip of over 50 miles.

This he wants to cover with some discount on servicing one of our cars but I don't want to take the cars to them as I have lost confidence in the company, this being the second time they have let us down in the same way and the reason I was so explicit over the vehicle dimensions.

Your advice please.
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Last edited by tofo; 06-03-2013 at 18:01.
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Old 06-03-2013, 18:02   #4 (permalink)
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Take the offer
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Old 06-03-2013, 18:02   #5 (permalink)
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Quote:
Originally Posted by simbadog View Post
I would take the fuel offer & call it a day, life's too short

Then find another garage for future business.
Yup, I'd say go with simbadog's view. I sympathise with you and would feel the same, but it will only eat you up if you spend too much time seeking compensation and then getting none (!).

Put it down to being another thread in life's rich tapestry, then move on

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Last edited by chockswahay; 06-03-2013 at 18:04.
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Old 06-03-2013, 18:06   #6 (permalink)
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Quote:
Originally Posted by treacle View Post
Take the offer
Maybe this lot can help Peugeot Commercial Dealer
Ramp must be the right height

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Old 06-03-2013, 18:09   #7 (permalink)
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Shame you did not communicate by email Brian - then you would have something in writing. As it is word of mouth is difficult to prove as I have found to my own cost with a garage in the past.

I certainly would not allow them to service another vehicle - I am pretty certain they would find something wrong that would cover the discount they would be offering.

Sad to say IMHO unless they are going to offer queens heads in your hand you may well end up with nothing.
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Old 06-03-2013, 18:09   #8 (permalink)
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I am with the others, be grateful for something back, I hope it did not delay a trip away, move on, there will be a reason for this happening. David
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