adventure

Hi

If you have a problem with an oyster system I would advise contacting the supplier you had it from as your warranty would be with them, as stated Ten Haaft are still importing the Oyster so warranty should not be an issue but I can see it will be a while before they sort themselves out.

On the brochure I picked up at the NEC was a mobile number for Bill so he should be able to help 07747 46 3318

I have three customers with problems on the vision 2 so we are all in the same boat, I can see robert jackson will be a busy man!

nick

Ventra

Hi

Re transleisure.

The company was placed into the hands of liquidators on Friday 12 Oct 2007, this was not a decision that had been taken lightly.

The Staff and Mangament at Transleisure had worked extremely hard to make it the best in the feild, and whilst not everyone experienced the service they had hoped for, many have. But ultimately if expenditure out strips revenue then somewhere down the line there will be a derailment.

Ten-Haaft GMBH, the manufacturer of the Oyster Range have formed a daughter company called Oyster-Sat-Tech Ltd (OST) to carry out business as the UK distribution arm of Ten-Haaft.

Ten-Haaft owners asked myself, Bill Antill Snr, and Andy Barrett to work for them, hence why we were at the show as Ten-Haaft.

Telephone numbers are to be arranged today, I will let people know as soon as I know.

Warranty:

OST will carry out any work on Oyster, if it is in warranty (3 Years Manufacture) you must produce a receipt so that things are documented.

For those wishing to purchase Oyster please ask your local dealer or email me for recommendation.

I will always try to help whatever the issue.

Major,major if you are sub-contracted to another("Woody") then it is his responsibilty to pay you for whatever work you have done not his client. If you would like further clarification please email me I will give you the details of the Liquidators.

Note I was an employee not a Director, but I was decision maker and take full responsablity for any of my actions, should any one feel I have acted in a less than properly, has as been suggested elsewhere, please contact the relevent authorities and let them investigate, I have nothing to hide.

But please remember forums are an information source and I hope that I have managed to inform and have help avoid speculation and mis-information.

Thanks for listening

Bill

Sweet Chariot

Are you having problems with your warranty I rang them and Swift are honouring them unless you know different.

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Don Madge

I don't have an Autocruise, it was an opinion as Swift have bought the assets of the company.

I hope they do honour the warranty as I've got a couple of friends who have bought new Autocruises in the last six months.

Don

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Sweet Chariot

I would advise your friends to ring Autocruise as I did and get it clarified.It is a pity the story did not arouse as much interest as Transleisure seems to have on various Forums.

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adventure

Thanks to Ventra for clearing up the rumours

nick

olley

Hi perhaps this sort of customer service goes some way to explaining their demise, copied from another site:

Don't talk to me about Transleisure!
I too had a Oyster system fitted at the Lincoln music festival 2006, with their so called "Transleisure exclusive 5 year warranty" - Worthless I guess, now they've started up under another name!!
I had problems with it since it was fitted. The wiring was diabolical. They sent 2 young boys to do a mans job, despite claims of having specialists who know all about American's. One of the boys got an almighty voltage shock from the wiring, he shrugged it off and said "this does tend to happen on American's". And to top all that, we had this ugly gland & plate drilled into the roof above the windscreen running back to the dish - I was gutted!
We returned home from Lincoln on the Monday, then had to go to Newark (200 mile round trip) the following day, after loss of all picture quality. They stripped all the wiring out at Newark and admitted it was a mess! They also took pics of the masterpiece on the roof and said they could move it back out of sight and repair the original position. I suggested fixing a cover/spoiler over it with sikaflex to eliminate redrilling. They thought that was a better idea and a cheaper option for them. I left it for them to manufacture and contact me to fit at an agreed date.
Assuming all is well and systems checked, we head back home, only to find that after the journey, the DVD and video are no longer talking to the TV.
The wife and I decide to forfeit the DVD & video until we go back to have the spoiler fitted.
Well, weeks past, then months with no call from Transleisure. I was doing all the running!
Now well into 2007, it was agreed that we could call in at Newark after the MCC National rally at Newark Showground in May. We arrived, as agreed at 10am, to find that a woman with a 9am appointment was ranting & raving because of the long wait to be seen. I thought, if this can happen so early in the day, god help the person with the last booking!
Once again, I offered them an option. As I was going to the Lincoln music show (12 months on from fitting the system), would they promise me they will finally sort it? They gratefully agreed.
Well, you can imagine my horror, when at the show, they told me they could not do it, regardless of standing around drinking coffee, and I will have to book it in (once again) to Newark. That was the final straw. I vowed I would never use them again, despite the fact I had spent nearly £3000 with them on the Oyster, 3kw inverter, new batteries and the refitting of my solar panel.
I eventually got the wiring sorted out by John & Paul at L.A.S. They done a superb job by stripping it all out and start from scratch, it was a mess. They said they were not surprised we were having problems, as due to the way it had been wired by Transleisure, we have been viewing SKY through RF instead of digital.
Here endeth the surmon and a lesson learnt!

Olley

Road Runner

I am always sorry to see a business fail but if i was a customer above and to find the owners of the failed business on another stand at a show selling similar systems again I would to say the least be very pi$$ed.

I know the life of the failed business person has to carry on to but it is taking the micheal somewhat.


BTW:- I see their website is still open for business and prepared to payment from what I can see.

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sysinfo

Hi Bill, are you still in the business of Sats, as in another forum you said you were out of it???

Bob Webb

Thepips

What possible benefit is there in reviving a thread nearly a year old? Especially as it's your first post.
As it happens I spoke to Bill Snr fairly recently. He and Helen are still doing the show circuit trading as TLC but Bill Jnr (Ventra) is out of it completely.

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