Buying from a Dealer - Page 2

Johns_Cross_Motorhomes · 03-09-2008, 04:40 PM

Dont know about it being a scam but he no doubt earnt a hefty commision for selling it, same as Payment Protection Insurance (PP!) on HP agreements

Total waste of time, extremely expensive and a REAL EARNER for dealer.

(Banned from my Dealership I might add)

Peter

Supertractorman · 03-09-2008, 06:48 PM

Peter,

I know you offer assistance to Swift owners with problems as do some other Dealers, but as a condition of your agency do you have to do this ?. I believe some others show no interest.

Jim,

Sorry to sidestep this discussion, but it could be an interesting point, when looking around Dealers and getting their response on many makes and warranties.

David

Johns_Cross_Motorhomes · 03-09-2008, 08:27 PM

Quote:

Originally Posted by Supertractorman

Peter,

I know you offer assistance to Swift owners with problems as do some other Dealers, but as a condition of your agency do you have to do this ?. I believe some others show no interest.
David

Hi David,

No it is not a condition of any MH Dealership that they have to carry out warranty work on MH's not supplied by them.

To my mind it makes common sense to help others when we can, they are all customers at the end of the day and to turn someone away when they are stuck miles from home is diabolical and ruins their holiday.

Theres enough grief in this world as it is.

Rectification of a warranty problem where another dealer is either incapable or unco-operative just adds credibilty to my dealership.

Peter

tofo · 03-09-2008, 10:14 PM

just bought a new to me 1998 swift 520

needed a crawl through hatch in the rear so i could park beetween mine and next doors house

been waiting 2-3 weeks still not done

contacted dealer told him i have three weeks holiday from 01/09
he said take the van have holiday bring it back we will fit it then

noticed on collection shower tray hadnt been changed (small crack in the top )
as promised

while completing the deal and the van was being washed
said to the salsman as shower tray is not yet exchanged so i will withhold £250
he said yup seems fair enough

and then when paperwork completed
he gave me an insurance policy that hadnt been mentiond before no charge
probably hidden in the price

to me it seems somthing for nothing
i thought little had been done till i checked round later
no sign of previous occupants anywhere trust me i looked
van inside as if never used
window on the side when we viwed had had a light roasting( from the fridge flue i assmed flue

that had been changed

i assumed it woudnt be
all in all quiet pleased

its just well would have been nice not to have to return

but then its only 15 miles

motoroamin · 24-09-2008, 08:02 PM

The sale (or inclusion in a sale) of insurance products relative to motor vehicles is regulated by the FSA. Before any discussions commence regarding any insurance product, including 'free' warranties, extended warranties, PPI or Gap insurance, the person doing the presentation must present their Disclosure Document, which outlines the insurance products the Company is licensed to sell or administer. The person doing the presentation must also be suitably FSA qualified and should also carry out a Demands and Needs assessment with you.

Sounds onerous, but the system is designed to avoid situations where clients are pressurised into taking out unnecessary cover.

Jan Pendreigh · 25-09-2008, 04:31 PM

We're not saying that we've got it right but I always made a check list of 'must have', 'would like', 'would be a bonus' and 'definitely must not have' which helped a lot.

I would suggest that you check that the water heats on both gas and electric and also that some form of heating works on both as well (why pay for hook up and then have to use gas). Check the upholstery for signs of use, often low mileage doesn't mean low useage and some cushion fillings and coverings are definitely inferior. Electric sockets (or lack of) and their positioning is also one area where we've tripped up in the past.

Also, make sure the engine is sufficient to haul the weight of the camper - doesn't do your cred any favours being overtaken by a Volvo towing a wobble box on an uphill road!!!!!!!!

Jan

Pusser · 25-09-2008, 08:18 PM

While this is an excellent idea there are a few twits around and I am one who read all there is to read and on the big day ignore everything due to excitement, not wishing to be a nuisance and a belief that the nice people who have sold it to me would not dream of not checking everything out for me especially as I tell them I know nothing about anything that has wheels on.

I know that I will suffer a price premium for my lack of knowledge but I am happy to pay a higher price for something that just works straight out of the box.

But when I see that I have in effect been mugged by the dealer, in this case Elite from Banbury, who have not cared for my problems or the condition of the new motorhome I paid cash for virtually, then these people quite honestly make me sick. I am not a bitter person of course, but I do from time to time hope they are shit on from a great height by a large swan with bird flu.

josielynne · 26-09-2008, 08:56 PM

i have an burstner argos ,,i phoned perthshire caraven scotland ,and asked them if they would do a service and any repairs ,,,they asked if i bought it their i said no,they told me they only do stuff they sell ,,well i wont be buying anything from them ,,,i would have next time if they would have helped me out ,,,,burstner should make these people service there vans or take away there franchise,,