Windscreen fitting scratches

Discussion in 'Motorhome Chat' started by haganap, Sep 1, 2010.

  1. haganap

    haganap Funster Life Member

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    Had a new screen fitted in France following my last one getting destroyed. Initially I thought great job etc, and I have to pay my insurers excess in a couple of weeks. However there are some severe scratches in the bottom of the luton. At first I thought it was dead flies so ignored it, then thought maybe some mastick, but it is actually a scraping of off the paint.

    My question is what should I do about it or reasonably expect as compensation.?
     
  2. haganap

    haganap Funster Life Member

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    sorry here is a pic
     

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  3. Douglas

    Douglas Read Only Funster

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    IMHO, now that the fitters have gone and to all intensive purposes you accepted the job at the time, I think you have little or no chance of getting any compo!

    Doug...
     
  4. acting_strange

    acting_strange

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    If it was done via your insurance then contact your company and try a bit of negotiation.It is not fit for purpose??
     
  5. dazzer

    dazzer Read Only Funster

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    I assume you signed off the job as completed and to your satisfaction? If so your screwed im afraid :Doh:
     
  6. haganap

    haganap Funster Life Member

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    Thanks guys, I have yet to pay the exess , should I withhold it? I have contacted auto glass whom are getting a warranty chap to call tomorrow, I did actualy see it when done but thought it was just dead flies.:Sad:
     
  7. champers

    champers Funster Life Member

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    i know a basic question, but as it is diff to really see the marks on my screen , would a cleaner like Autoglym caravan /motorhome cleaner remove the marks...
     
  8. haganap

    haganap Funster Life Member

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    no Kath they are actual scratches that have taken the paint away, it needs touching up.
     
  9. madbluemad

    madbluemad

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    I would be a bit carefull on not paying the excess. When you refuse to pay for a service that has been provided and accepted you may be on dangerous ground and will certainley not endear yourself to the Insurance Comapny.

    The best way to deal with this one is to talk to your Insurance Company and maybe get them to send one of their surveyors out to inspect the damage.

    It should be plain enough to a competent surveyor that the damage was caused by the installation of the screen. Once this is ascertained an amicable solution should be easily
    reached.

    Jim
    :Smile:
     
  10. haganap

    haganap Funster Life Member

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    Well, Job done to my satisfaction. Autoglass turned up today at 9-30 and spent about 1.5 hours getting it sorted for me.

    So just goes to show that despite some peoples thoughts on the subject, honesty and decency of some companies rules.:thumb:
     
  11. 1948

    1948 Read Only Funster

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    what did autoglass do to sort it if you don't mind telling, just curiors Thanks
     
  12. haganap

    haganap Funster Life Member

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    Well, although it looked like scratches, it was some kind of Prima that had stuck itself on to the plastic body, it was then scraped off and then highly polished the paint work with some abrasive thing, (little like t cut). all the prima came off but of course as it did it pulled a little paint with it, they have sorted it though to my satisfaction, polite, pleasant and friendly guys.:thumb:

    said the problem was caused by French guy doing it on his own, should be 2 man job due to weigh and difficulty of getting the screen in with the overcab there.
     
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