Will Never visit a main dealer ever again!

Discussion in 'Motorhome Chat' started by aandj, Aug 30, 2014.

  1. aandj

    aandj Read Only Funster

    Joined:
    Jul 26, 2014
    Messages:
    35
    Likes Received:
    77
    Location:
    Lancashire
    Hi All, anyone found the same experience as us?
    As we are NOT retired and are under 65?
    But in our mid 40`s, clearly we aren`t retired with £50K hanging out of our back pockets therefore when you walk into any dealerships you are completely ignored, its the norm and you expect it these days?
    Bit like car dealers really, they prejudge you the minute you walk through the door?
    Or perhaps we drove in with a Yaris and not a BMW or Jaguar? we drive a yaris because it does 70 mpg and only 30 tax so naturally you can enjoy treats like owning a motorhome!
    Anyway, we visited a local Campbells?
    Oh not! not Campbells you are probably saying?
    There was a scruffy chap at the gate over viewing people driving in? probably looking for the obvious retired victims to pounce on?
    We went through to check out the shop for some bits before looking through their motorhomes.
    As we entered the shop the miserable woman on the counter glanced at us and strolled off in the back and disappeared?
    we strolled around and picked up several items.. while a bloke in a suit walked past and ignored us and sat a desk in the indoor showroom next door.
    After ten minutes we stood by the empty till holding many items for over £150 in value?
    still no-one over 5 minutes later?
    the chap at the desk on the phone ignored us?
    Then a young lad in an ill fitting suit walks through, clearly a salesman, completely ignores us and passes right past us? obviously its beneath him to talk to or serve us? no commission here?
    At this point i`ve had enough as the scruffy bloke off the gate strolls in with a cup of coffee? takes a few moments to notice us and says " oh, are you being served?"
    At this point i flip!
    "obviously not? i`ve being stood here ten minutes trying to spend money before looking at your vans but clearly you don`t want to sell anything?"
    I Strolled over to the salesman from earlier at the desk on the phone who also ignored us and simply dropped everything all over his lap and wiping his desk out and we walked out!
    None of them looked the slightest bit bothered or interested or could care less?
    They had already prejudged us that we wasn't going to spend 50K so we aren`t interested?
    Typical main dealer mentality!
    did we complain to the company? why bother? clearly part of their training and company policy.
    Typical of customer service in too many places today?
    I earn more than their top price motorhomes per year and probably far more than any of them on their comissions.
    One day when we choose to spend that much on one we will get the cash out and visit main dealers on purpose just to be ignored then slap them across the chops with the cash on the way out the door and say!
    "your loss! don`t prejudge! :ROFLMAO:
     
    • Like Like x 10
  2. Bertie Bassett

    Bertie Bassett Read Only Funster

    Joined:
    Jul 25, 2014
    Messages:
    2,743
    Likes Received:
    8,714
    You went to the wrong dealership! It's usual to let you pull the vans about and salesmen won't badger you the way they used to. That's good, but we've never been ignored, at the dealerships we visit any staff member present at least wishes us good morning.
    Never heard of Campbell's but if your experience is the norm they seem to have a problem.
     
    • Like Like x 2
  3. aandj

    aandj Read Only Funster

    Joined:
    Jul 26, 2014
    Messages:
    35
    Likes Received:
    77
    Location:
    Lancashire
    Had the same at any Campbells and Brownhills especially bad!
    Was just amazing that every member of staff that seemed to be there had the same mentality?
    Bet if my retired parents drove in and looked at a van they would be all over them!
     
    • Like Like x 2
  4. Bertie Bassett

    Bertie Bassett Read Only Funster

    Joined:
    Jul 25, 2014
    Messages:
    2,743
    Likes Received:
    8,714
    I don't think it's age related at all and I'd bet that on the day you visited the Dealer Principal was on hols/day off/hung over. Look for the small family firms that have franchises, my experience with them has always been posititve. Brownhills..............say no more! PS I wish I was your age!;)
     
    • Like Like x 1
  5. kcy

    kcy Funster

    Joined:
    Nov 7, 2013
    Messages:
    723
    Likes Received:
    830
    Location:
    east yorkshire
    Naw, some of us have that natural ain't got a penny to scratch with look.:D
     
    • Like Like x 3
  6. tambo

    tambo Read Only Funster

    Joined:
    Jun 21, 2014
    Messages:
    875
    Likes Received:
    637
    Location:
    Dunfermline fife scotland
    I don't think it's age related either

    Any dealer I've been in have always been courteous and polite .......i still wouldn't buy a van from them but I've test driven a few and spent a few afternoons pulling them to bits in peace :)
     
    • Like Like x 1
  7. tambo

    tambo Read Only Funster

    Joined:
    Jun 21, 2014
    Messages:
    875
    Likes Received:
    637
    Location:
    Dunfermline fife scotland
    Ive found people with serious money to have that look :) ......as they don't like to spend it
     
  8. kcy

    kcy Funster

    Joined:
    Nov 7, 2013
    Messages:
    723
    Likes Received:
    830
    Location:
    east yorkshire
    My point exactly.:)
     
  9. Snowbird

    Snowbird Funster Life Member

    Joined:
    Apr 24, 2009
    Messages:
    10,141
    Likes Received:
    16,397
    Location:
    Liverpool.
    Your not Harry Enfield by any chance are you ?.
     
    • Like Like x 4
  10. The Wino

    The Wino Funster

    Joined:
    Mar 23, 2012
    Messages:
    1,116
    Likes Received:
    2,000
    Location:
    leicester
    I get that sometimes I don't bother to shave if I'm off work and tend to buy my non work clothes on the cheap so after a day or two off look a bit scruffy .But I have to say when I went to the NEC the bloke from Lowdhams was fine. The one from Elite seemed to think I was a timewaster guess who got the order!!

    David
     
    • Like Like x 2
  11. DuxDeluxe

    DuxDeluxe Funster Life Member

    Joined:
    Jul 10, 2008
    Messages:
    9,360
    Likes Received:
    25,107
    Location:
    Planet Zog
    Yep! Went into Brownhills Preston (Now Campbell's I think) in a similar situation looking to spend 60k on a Hymer and was utterly ignored. Same thing at Newark. Ended up at another dealer dressed in usual scruffy jeans and tee shirt and spent a very large wedge with them instead.
     
    • Like Like x 2
  12. DonA4000

    DonA4000 Funster

    Joined:
    Jul 23, 2013
    Messages:
    289
    Likes Received:
    164
    Location:
    Scotland
    Next time try phoning ahead first tell them your interested in buying with a 50k budget and if its ok to come along and have a couple of test drives. I'd like to see what your experience would be like then ;)

    "Can I get you a tea or a coffee sir" or depending how you look "a glass of buckfasf" :D
     
  13. chaser

    chaser Funster

    Joined:
    Feb 16, 2013
    Messages:
    7,141
    Likes Received:
    7,736
    Location:
    uttoxeter
    Agree , that's why I always buy private, but saying that if I go to a dealers place I'm glad when they ignore me , means you can have a good ferret about in their vans without them trying to sell you anything, I'm the same in any shop, I'm fine as long as no salesman is taking any notice but as soon as someone comes up with can I help you sir , I'm off
     
    • Like Like x 4
  14. Cobweb

    Cobweb

    Joined:
    Mar 25, 2014
    Messages:
    388
    Likes Received:
    350
    Location:
    North Yorkshire
    I have never been to Cambells ....sounds quite unacceptable behaviour !
    We did buy our MH from Brownhills because they had exactly what we wanted at a good price and apart from a few teething problems in the beginning we have not had many complaints . In the shop there we have always been served promptly and surprisingly have found many of the items bought to be cheaper
    than anywhere else. So far so good .
     
    • Like Like x 1
  15. tambo

    tambo Read Only Funster

    Joined:
    Jun 21, 2014
    Messages:
    875
    Likes Received:
    637
    Location:
    Dunfermline fife scotland
    Yep that's how I like it , if I want to speak to a salesman il go look for one , if they hang around bothering me I tend to leave .....Most haven't a clue what they're selling anyway ......when my sister bought hers I had to show the salesman how the bed made up etc he didn't have a clue

    Same when I bought my new car

    I test drove one from main vw dealer and the head salesman who took me on the test drive told me the passat cc didn't come with cruise control as it was a drivers car ... .. guess what the one I bought from Arnold Clark had cruise control .......when in for service at vw I actually spoke to the salesman who misinformed me ...rather than admit his mistake he proceeded to feed me manure about being retro fitted etc

    Full of poo. ....just didn't have a clue
     
    • Like Like x 1
  16. scotjimland

    scotjimland Funster Life Member

    Joined:
    Jul 25, 2007
    Messages:
    28,934
    Likes Received:
    25,574
    Location:
    .
    In our search for a PVC we visited Marquis in Ipswich (since re-located) , not to buy nor indeed because we were looking for an Autocruise ( the make they stock) but simply to get an idea of sizes and layouts..

    When the sales guy asked if he could help I explained why I was there, I also asked if he have any used Globecars in stock..
    He said no, but was happy to show us inside a few Autocruise models.. and even though he new I wasn't buying he was polite, knowledgeable and courteous..

    I have never bought from Marquis, or know anyone who has, but would certainly consider if they had the van I was looking for, no point in cutting your nose off despite your face.. same for any 'main' dealer. I take as I find.
     
    • Like Like x 1
  17. elamessa

    elamessa Funster

    Joined:
    May 20, 2009
    Messages:
    490
    Likes Received:
    469
    Location:
    Limousin, France
    • Like Like x 1
  18. DuxDeluxe

    DuxDeluxe Funster Life Member

    Joined:
    Jul 10, 2008
    Messages:
    9,360
    Likes Received:
    25,107
    Location:
    Planet Zog
    Jim, I got my Autosleeper from Marquis Ipswich and found them good to deal with. After sales was a bit chaotic as some low life had nicked a few things off the van when on display (including the carpets which were kept in the locker!!) but they were courteous and helpful, even when confronted by a scruffy gorilla in jeans and tee shirt.
     
    • Like Like x 1
  19. Movinon

    Movinon Funster

    Joined:
    Feb 1, 2012
    Messages:
    280
    Likes Received:
    305
    Location:
    UK
    First the "powerless victim", then the aggressive "revenge seeker". Clearly that works for you in some way but I'm not certain how one gains anything practical with such an approach.

    Good staff quickly move up the ladder and go on to better things, the less capable are left to deal with the public and the truly awful wind up as telephone support personnel. Zombie shop staff are ubiquitous and you have to develop a technique to deal with them.

    There's an old story about a farmer who was using his donkey to get to market. He loaded it up with produce but it wouldn't move. He pushed it and pulled it but no joy. A friend passed by and enquired as to the problem. On hearing the farmer's tale the friend picked up a length of wood and smacked the animal hard over the backside with it, whereupon the donkey proceeded to amble up the road. The farmer was astonished and asked his friend why this method worked. "Well", said the friend,"first you have to get its attention".

    If I wish to purchase something and I'm not getting the attention I require then I make sure the nearest individual knows that I'm ready to buy and that I require their assistance, using politeness, eye contact and a firm tone. If there's nobody about I go and find them. This seems to work. Of course in an ideal world it shouldn't have to be that way but clearly it's not an ideal world.
     
    • Like Like x 2
  20. davanne

    davanne Funster

    Joined:
    Mar 16, 2010
    Messages:
    1,284
    Likes Received:
    7,126
    Location:
    Carmarthenshire
    • Like Like x 1
Loading...

Share This Page