Who Said Avtex Support Is Any Good???

Discussion in 'TV & Satellite' started by RowleyBirkinQC, Jul 2, 2015.

  1. RowleyBirkinQC

    RowleyBirkinQC Funster

    Joined:
    Sep 20, 2014
    Messages:
    625
    Likes Received:
    1,275
    Location:
    Dazed & Confused
    Well, whomever they were, they were right on the money based on my recent experience!

    We have a L185DRS TV purchased circa 2 to 3 years ago, with which we use the inbuilt FTA satellite receiver. The problem we had was having tuned the Satellite channels, when the TV was then placed in standby or powered off, it would then lose the audio whilst retaining the picture when subsequently turned back on. Most annoying, as I then had to retune the channels again to restore audio. There was also an intermittent low audio "hum" from the TV.

    Called Avtex, despite my lack of receipt/proof of purchase, they picked up the TV by courier on the Monday, tested it, replaced the main board, and then tested it some more. Received the TV back by courier on the Thursday and it seems to be all fixed now. This was undertaken without any contest and FOC to me (despite lack of receipt, although I probably had registered it via interweb).

    This level of customer service has made me very happy, thank you Avtex! (y):)
     
    • Like Like x 6
  2. hilldweller

    hilldweller Funster Life Member

    Joined:
    Dec 5, 2008
    Messages:
    26,418
    Likes Received:
    25,075
    Location:
    Macclesfield
    If they were that good, and they should be for the price, they would not go wrong.
     
    • Like Like x 1
  3. TheBig1

    TheBig1 Funster Life Member

    Joined:
    Nov 27, 2011
    Messages:
    7,205
    Likes Received:
    9,587
    Location:
    Dorset
    its not rocket science for a relatively small company to be able to know the age of their products by serial number. well done avtex though, they could teach some big companies a lot
     
  4. Gorse Hill

    Gorse Hill Funster

    Joined:
    Feb 2, 2013
    Messages:
    1,395
    Likes Received:
    1,601
    Location:
    Stretford
    But when they do go wrong , nothings perfect, they are excellent having sent mine back for a minor problem which I spoke to them about they insisted on having it back for repair
     
  5. hilldweller

    hilldweller Funster Life Member

    Joined:
    Dec 5, 2008
    Messages:
    26,418
    Likes Received:
    25,075
    Location:
    Macclesfield
    That's two.

    I know Chrisboyo had a problem with his. And there are others in here.
     
  6. robrace

    robrace Funster

    Joined:
    Mar 31, 2014
    Messages:
    118
    Likes Received:
    69
    Location:
    WARWICK
    When I had a problem they were most helpful with advice over the phone then suggested I return the set which was years old.The main board needed replacement and they suggested it would be better to purchase a new set and returned the old F.O.C.I bought a new one.
     
  7. RowleyBirkinQC

    RowleyBirkinQC Funster

    Joined:
    Sep 20, 2014
    Messages:
    625
    Likes Received:
    1,275
    Location:
    Dazed & Confused
    Sometimes sh1te is gonna happen, when it does, it's good to think the vendor/manufacturer will assist rather than playing games or leading you on the merry dances some do just to avoid admitting there is a product issue. I just thought the support service Avtex provide deserved recognition, I have no knowledge on relative failure rates for their products.
     
  8. irnbru

    irnbru Funster Life Member

    Joined:
    Jun 27, 2013
    Messages:
    5,316
    Likes Received:
    9,634
    Location:
    Glasgow
    I had great service from them too last month. Was very pleased with how quick their service is.
     
  9. Gorse Hill

    Gorse Hill Funster

    Joined:
    Feb 2, 2013
    Messages:
    1,395
    Likes Received:
    1,601
    Location:
    Stretford
    2 or maybe 3 out of 20,000+ members, not bad
    RR go wrong but recognized as top quality, important thing from my point of view if something does go wrong it's sorted quickly and that's exactly what happened in my case and for that service am prepared to pay a little bit more(y)
     
  10. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,216
    Likes Received:
    5,017
    Location:
    West Sussex
    Our Snipe sat dish went wrong they rlaced it by return & paid carraige both ways.
    Dont think i would spend what they charge fof a TV.
     
  11. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,407
    Likes Received:
    34,412
    Location:
    kent
    Mine has gone wrong twice.

    I think I will buy a new one but it won't be an Avtex.
     
  12. Spidey

    Spidey Funster

    Joined:
    Jun 16, 2013
    Messages:
    830
    Likes Received:
    550
    Location:
    Wiltshire
    Sorry to say i didn't get good service :(. Our TV just wouldn't come on at all and it was only just over 2 years old and hadn't been used much. They said that i would have to pay postage costs both ways and no guarantees. Decided to replace it with a cheapy supermarket one which has been great. Also the avtex tv was really heavy snd bulky.
     
    Last edited: Jul 3, 2015
    • Like Like x 1
  13. scotjimland

    scotjimland Funster Life Member

    Joined:
    Jul 25, 2007
    Messages:
    28,934
    Likes Received:
    25,574
    Location:
    .
    Few products divide opinion so much as Avtex.. ..

    Avtex have a loyal following but equally those who say they are overpriced.. I have always been in the 'overpriced ' camp.. but to be fair, have never actually viewed an Avtex..

    Compared to the same size 19" Finlux at £125 , the Avtex is expensive.. in fact £215 more.. but Avtex has both Freeview and Freesat HD tuners built in.. The Finlux is HD ready, but only has a SD Freeview tuner.. no Satellite tuner.. both have multi regional DVD players and USB recording.

    I bought the 19" Finlux and recommend it.. power use is only 20watts .. no idea what Avtex is, they don't say on the specs.. anyone know?
    I use it with a Maxview HD Satellite tuner and Alden auto dish.. so the Avtex built in HD sat receiver would be no benefit.

    Finlux supply direct with free next day delivery.
     
    • Like Like x 1
Loading...

Share This Page