What Do You Do When You've Bought A 'lemon'?

Discussion in 'The Beginner' started by MaisieM, Apr 24, 2015.

  1. MaisieM

    MaisieM Read Only Funster

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    We bought a new MH as our first MH 15 months ago. We've had no end of problems, major and minor, since. We currently have a couple of potentially serious problems which we're 'working through' with the dealer. It's all very well for the dealer to keep taking it in to fix problems but, individual problems aside (as everyone will have experienced different problems), we feel we paid a lot of money for a first class product and have been sold a 'lemon'. Do we have any comeback? Any one with a similar experience?
     
  2. Jim

    Jim Ringleader

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    Hi Maisie, explain 'Serious'
     
  3. tonka

    tonka Funster Life Member

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    Yes... Explain more please. Brand, issues etc.. Maybe then we could comment.

    My new van, Autotrail, was found to have 40% damp readings on it's first 12 months hab check..
    Serious, yes. But visit to factory for a re-seal and all seem's ok now...
    Impressed no and as much as I love AT'S will not be my next choice of van..
     
  4. Portland

    Portland Funster

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    Hi Steve, I'm afraid you've done yourself no good if you try to sell on the Funsters Forum! hope your getting better. (y)
     
  5. MaisieM

    MaisieM Read Only Funster

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    Autotrail Delaware (from Brownhills). Internal door fell off on way home from dealer after purchase, replacement tap within a month, habitation door mount replaced within a couple of months as all hinge attachments were cracked, cracks in bodywork around fuel filler , LED light strip replaced twice, 2 x switch/socket panels faulty and replaced, fridge leaking, sink outflow pipes repeatedly disconnecting causing flooding, crack in bodywork where nail coming through from insidevarious very poor quality finish issues etc. etc......

    Current concerns are:
    1 - half a dozen 'pound sized' blisters in bodywork on above-cab bubble
    2 - two areas nearby where bodywork skin looks as if it's had holes and been repaired before we got it
    3 - styrene odours (we're told) that Autotrail initially denied smelling, but fortunately Brownhills could. We were told the odours might take up to a year to go, but they are still there after 15 months, are worse in hot sun, collect in the back of the vehicle on a hot day and prevent us opening the cab windows while driving because of the fumes (we were told to use the AC instead) .

    We are fulltiming in Europe and have travelled 4000 miles having to go back and forwards or give up our trip.

    No one has even said ' Sorry'!
     
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  6. Tootles

    Tootles Funster

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    DISGUSTING! That's the only word I can think to fit your experience. :cry::cry::cry::cry:
     
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  7. MaisieM

    MaisieM Read Only Funster

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    Sounds much more polite than some of the words we've thought of! We're hoping someone can advise how we proceed.
     
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  8. Tootles

    Tootles Funster

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    You can get 30 minuets to an hour's free advice from a solicitor, but remember, you must see a solicitor who specialises in these actions. Contact the CA for recommended legal firms.
     
  9. MaisieM

    MaisieM Read Only Funster

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    CA? WHAT'S THAT?
     
  10. tonka

    tonka Funster Life Member

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    Derek... Most know of my past isssues, never hid it and have all paperwork to show any future owner.. I can always go back to Morocco and give it another dry out.. (y)

    @MaisieM That does sound like a nightmare... I would NOT reply on the Brownhills hab check, get an independant one done.. Why not take it back to the factory with all the defects, thats what I did.. Remember year 3 warranty is via a third party company and there may be limits to what they pay out so get sorted ASAP..
    I have heard some people get their cash back as "not fit for purpose" but it's a hard fight.. :(
     
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  11. MaisieM

    MaisieM Read Only Funster

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    We've arranged to have an independant report done soon so will see what that says. Perhaps next step is legal but we've never spoken to anyone who's gone down that road.
     
  12. Fenman

    Fenman Funster

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    I presume same as CAB - Citizen's Advice Bureau
     
  13. MaisieM

    MaisieM Read Only Funster

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    Thanks, that makes sense!
     
  14. hilldweller

    hilldweller Funster Life Member

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    >> What Do You Do When You've Bought A 'lemon'?

    Make pancakes.
     
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  15. peter marshall

    peter marshall

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    We dice it and put in the freezer for the G n T.
     
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  16. Tootles

    Tootles Funster

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    Citizens Advice?? o_O
     
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  17. hilldweller

    hilldweller Funster Life Member

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    Take great care with that one now that you've let it run so long.

    This might frighten them ( and you )
    ============
    Styrene is regarded as a "hazardous chemical", especially in case of eye contact, but also in case of skin contact, of ingestion and of inhalation, according to several sources.[4][11][12][13] Styrene is largely metabolized into styrene oxide in humans, resulting from oxidation by cytochrome P450. Styrene oxide is considered toxic, mutagenic, and possibly carcinogenic. Styrene oxide is subsequently hydrolyzed in vivo to styrene glycol by the enzyme epoxide hydrolase.[14] The U.S. Environmental Protection Agency (EPA) has described styrene to be "a suspected toxin to the gastrointestinal tract, kidney, and respiratory system, among others."[15][16]
    ============

    One good plan, if you can afford it, demand a good deal on a new MH, perhaps not the same make though most have teething problems.
     
  18. Jim

    Jim Ringleader

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    Be careful about publicly using the term 'Full Timing' you may jeopardise your position. Most manufacturers say their vans are for recreational use only
     
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  19. Gellyneck

    Gellyneck Funster Life Member

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    Are you a member of CC or C&CC? If so, they both have a free legal helpline for members. Might be worth a call for starters?
     
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  20. Judge Mental

    Judge Mental Funster Deceased RIP

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    sad story..and bet you have not weighed or damp checked yet. Please contact CAB office and Citizens direct before throwing bundles at a solicitor. will take ages . I know cases that have gone on years:cautious:

    you have comeback via consumer protection so use it ...:)
     
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