Vodafone anyone ?

Discussion in 'France' started by iandsm, May 23, 2016.

  1. iandsm

    iandsm Funster

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    I notice Vodafone are doing an all inclusive roaming deal. For £22 a month ( £19.80 if you buy on web) they do a deal for 4 gb uk with unlimited calls and texts and include 2 gb European roaming data and calls . I am thinking this would be a good deal for me and was wondering in anyone has had experience of Vodafone.

    I am with o2 at the moment and the £1.99 a day for calls texts and data, which is limited to about 100 mb a day is fine but as I am in Eu four months of the year Vodafone would save me around £180 a year.

    Any comments?
     
  2. GJH

    GJH Funster Life Member

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    Vodafone used to be a very good company. I was with them for years. Then the people that built Vodafone retired or left one by one. After Chris Gent went around 12 years or so ago the company changed for the worse. Wouldn't touch them now.
     
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  3. iandsm

    iandsm Funster

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    Is that. Because of poor network, or poor admin. I know they don't have a great reputation for customer service but I have to say the person I chatted to online today couldn't have been more helpful. Why wouldn't you touch them now , if you don't mind me asking.
     
  4. Chris

    Chris Funster Life Member

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    My firm are with Vodafone, probably about 100 handsets and tablets but we won't be after July.

    Absolutely pathetic company.
     
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  5. GJH

    GJH Funster Life Member

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    Poor network, poor admin, poor service.
    I moved to Three something like 7 years ago and apart from a couple of glitches when I went in contract (rather than PAYG as I am on again now) the network, admin and service have all been much better.
    I did try getting a Vodafone SIM as an alternative a couple of years ago (just in case of a problem with Three coverage at any time) but they were just as bad so I binned it.
     
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  6. NickNic

    NickNic Funster Life Member

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    It's funny. We're with Vodafone and have no problems at all. The network, the admin and the service have always been impeccable.

    I was with Three previously and my experience with them was very different. I have never come across a more horrible, malignant evil company. Their network barely functions, their shop staff are incompetent, their so called "customer services" were never anything other than deliberately, maliciously unhelpful to me.
     
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  7. iandsm

    iandsm Funster

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    Thanks everyone. Seems to me reading the reviews all the big four have some very unhappy customers and it's usually those who will bother with writing a review of thier experience. No doubt some will have bad stories and others nothing but prais. It's a lottery but the Codafone inclusive deal beats anything out there at the moment and I can cancel in the first month no quietestioms asked so I am going to give them a try. I will report back.
     
  8. Cat53

    Cat53 Funster

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    I've been with Vodafone for in excess of 10 years now. I get great coverage, fab customer service, really have no complaints at all.
     
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  9. Bill_OR

    Bill_OR Funster

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    Another positive vote for Vodafone - I currently use their Euro Traveller service when abroad. However at £3/day it soon mounts up so we just have the occasional 'data day' when we switch on the mobile data on the handset and then get our money's worth! By the way, the £3 charge allows you to use your UK phone/txt/data allowances while away so, in general, there's nothing else to pay.
    I've been with them for about 15 years now and each year when I want to renew I tell them that I don't want to pay their standard rates and I get offered a deal so good that I cannot refuse!
     
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  10. laird of Dunstan

    laird of Dunstan Funster Life Member

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  11. GJH

    GJH Funster Life Member

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    No, I never worked for them (just a customer) - but David Larsen who was MD of Racal South Africa and one of the developers of cell phone technology was a distant cousin of mine and we were in touch until he died. I actually only stayed with Vodafone as a customer for so long because of David's connection.
     
  12. Reallyretired

    Reallyretired Funster

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    Used to be with Vodaphone but their coverage round here is a bit patchy. Almost no signal at all along the coast between here and Seaford.
     
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  13. iandsm

    iandsm Funster

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    Well, I did it, got the 4GB uk data with 2GB roaming for £18.20 a month, it's on a month trial at the moment and if don't like it I can pull out with no charge.

    The setup was easy on the web and my number was ported smoothly. I had one issue which was my fault as I mistakenly set up two accounts. All corrected with the live chat person and quite painless. Signal has been as good or better than o2 in north east Suffolk and 4g is very fast so at the moment all good.

    I know they have crap revues, but so do the the other networks, so I will stick with it I think. For the money, the 2GB roaming seems fine (I need Germany and three don't do it there) and there is an option to buy an extra data pack 1GB for £15 should I need it.

    I am not recommending, just reporting my experience.
     
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  14. Jac Sprat

    Jac Sprat Funster

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    I also wouldn't touch Vodafone any more. They had me almost in tears once because there is no accountability or follow through.
    They accidentally put £50 in error on my bill and every time I'd ring up (after being on hold for an hour,) they'd agree it was in error and not to pay it. Then it would always be back on the bill the following month.
    You couldn't ignore it as they would cut you off if you didn't pay . I got literally nowhere with this problem so the minute my contract was up I ended it
    . Life's too short.
     
  15. iandsm

    iandsm Funster

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    Yes that's the next step I haven't had a bill yet. We shall see. Well, yes I have had a bill but they haven't taken the direct debit it'll be interesting to see if they get that right
     
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  16. Busman

    Busman Funster

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    Don't leave it at that get back on to them, I was on live chat for about 1 hour while in Spain and got unlimited UK CALLS TXT and 20gb data, unlimited Europe calls/txt and 4GB Europe roaming data, £22pm with 2 months free works out at £18.25pm on a 12 month contract, just a indication of what's out there, hope this helps
    Dave
     
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  17. Diesel

    Diesel Read Only Funster

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    How recent was that @Busman - was that all agreed over live chat as an upgrade to existing services?
     
  18. Busman

    Busman Funster

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    @Diesel yes it was done over live chat about 2 weeks ago. I was out of contract on a 12 month sim only deal. It was a £37pm bundle with 40% discount = £22 pm but I kept saying that's still £5pm more than 3 and it was the calls while abroad and data that I needed so that's why I also got the first 2 months free (£18.25pm) which is great for me as their calls abroaddata bundle is all over. I don't do many calls or txt it was the data side that I was after as will be living in the van a lot shortly.
     
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  19. iandsm

    iandsm Funster

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    How did you find the data roaming and calls when you were with them, presumably ok since you have negotiated to stay with a new deal?
     
  20. Busman

    Busman Funster

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    The last contract I had that £3 a day use your uk minutes data abroad which is a rip off if you just want to send a couple of texts or a couple of phone calls but I did use it every so often (just turned data roaming back on )and had no problem in Spain and Portugal like wise since having this new data had no problem using or using the hotspot for the iPad.
     
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