Unable to get Network or Transport ID's (1 Viewer)

[Myrddin]

We have a Grundig Freesat HD Digital Box GUFSAT01HD (not Sky) in our Motorhome since Nov last year but have only started to use it a couple of weeks ago in Saundersfoot without any any problems This week we are in Broadway and again no problems on our first night last Sunday but since then dispite a strong signal strength of 90% am unable to get the network or Transport ID’s to come up.
Any help with this problem would be appreciated.

 

[camper69]

I would say you are not pointing it at an Astra 2 satalite.

Derek

 

[pappajohn]

i would agree with Derek.

doesnt matter which satellite you point at, it will show a signal strength....but not the one you want.
you could be pointing a tad too far south and pointing at hotbird.

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[derekfaeberwick]

I think signal strength is only an indication of the connection between the dish and the box. Signal quality is the sattelite to dish one, anyway, here's the guy you need

http://www.satelliteforcaravans.co.uk/

 

[scotjimland]

agree with Derek and John .. shift a few degrees toward East

 

[atakd]

When we had this problem turning the box of at the mains for ten seconds and retrying solved it. If you get a lock and then loose it by continuing to swing the dish some boxes won't relock.

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[Myrddin]

Thanks for all the replies above, unfortunately i had tried off of these. I email VanPlus in Crosshands and they replied very quickly suggesting after checking all connections etc to close the dish ( I should have added this to my message – I have a Maxview roof sat dish) and then power down before retrying. This has resolved the problem. Why i should have to do this whilst it was working perfectly on the Sunday night is a mystery to me as i have not moved it before finding on the Monday morning there was no service.
Good job it was not fitted to the wall of my house.