Unable to contact Mirror Guard

Discussion in 'Motorhome Chat' started by Pjstingray, Aug 1, 2016.

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  1. Pjstingray

    Pjstingray Funster

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    I ordered some mirror guards from these people in Taunton - BEWARE! - they have never arrived. I have received no email confirmation for my purchase, yet the money went from my card instantly. They have not responded to any emails or text messages I have sent and their phone goes to answering machine now and the mail box is full. Managed one message before it was full.
    It is a shame, but having dealt online for many years, this is the first time I have been caught out and I am saddened that these people are out there.
    Now reporting to trading standards.
     
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  2. Khizzie

    Khizzie Funster

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    Which company are you referring to please.
     
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  3. DuxDeluxe

    DuxDeluxe Funster Life Member

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    MirrorGuards by the looks of it. Run out of a private address near Taunton.......
     
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  4. Autowbars

    Autowbars Funster

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    No good with an alert if you don't say where u ordered them from!
     
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  5. MH 55 FUN

    MH 55 FUN Funster

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    Mirrorguards address :

    LIPPINCOTTS,
    WEST BUCKLAND,
    WELLINGTON,
    SOMERSET TA21 9NA


    TEL:07971 654936
     
  6. Hellski

    Hellski Funster

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    Oh dear, this doesn't sound too good as I've also placed an order with them recently and awaiting delivery of my order, which I had expected to have received due to paying a £10 carriage charge!:(

    I'm glad I purchased with a credit card!!

    Can any previous buyers advise how long they had to wait before receiving their order?

    Edit: I should have mentioned I did receive a confirmation of my order via email.
     
    Last edited: Aug 1, 2016
  7. Hellski

    Hellski Funster

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    Last edited: Aug 1, 2016
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  8. Khizzie

    Khizzie Funster

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    Belay that ,I realise the company you are referring to is "Mirror Guard " themselves. .strange as their website etc is still up and running ....
     
  9. icantremember

    icantremember Funster

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    If it is Mirrorguard.co.uk, they were at the Norfolk Show last week ... maybe they are on holiday.
     
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  10. Pjstingray

    Pjstingray Funster

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    Sorry, yes it is the one in Wellington, and I did use the website suggested. I also luckily used a credit card and have reported it now. Looks like another small business down the pan.
     
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  11. houdini

    houdini Funster

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    We met them at a show and then ordered some online last May, they arrived with no problem.
     
  12. Hellski

    Hellski Funster

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    When did you place your order?

    I personally placed mine last Wednesday, I know with smaller businesses mail order can be an operational nightmare, especially if they are attending shows. However, this doesn't give them excuse not to advise their customers of the situation on their website or via an automated email once an order is placed.
     
  13. Minxy Girl

    Minxy Girl Funster Life Member

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    I think you're getting ahead of yourself here!

    You didn't get a confirmation email ... sometimes they just go off into the ether, maybe there's a glitch or you could simply have typed your email address incorrectly, its easy to do!

    It could be that they are on holiday, or away at a show etc and are currently trawling through the massive amount of messages/emails they've had in the meantime. We tend to expect quick responses nowadays but sometimes that not possible for a variety of reasons.

    I'd be very surprised if they aren't trading now as they have a good reputation.
     
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  14. Pjstingray

    Pjstingray Funster

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    Well I hope they are just on holiday - but it isn't really good business not to reply to any of my numerous communications, or to at least have that information on the answering machine. I have been chatting with other members from this forum as they have journeyed up through France and into Belgium, so there is no real excuse for poor communication nowadays, if they are still in business.
     
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  15. pappajohn

    pappajohn Funster Life Member

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    Not unusual for small businesses to continue trading right up to the day they quit.
    A tenant farmer locally started an off road driving business in the local forest.
    He got temp planning consent and fought for five years to get full consent....which he eventually won.
    He was still taking membership subs of £125pa and Daily access fees right up to the day he disappeared and emigrated to NewZealand.
    Even his mechanics knew nothing until they turned up for work to find he had gone....with their paypackets and the newly enrolled members subs.
    He abandoned his fleet of suzuki jeeps, a unimog and the farm for the farm owner to sort out.
    The actual trails closed by default.
    Never been heard of since.
     
  16. Pjstingray

    Pjstingray Funster

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    Agreed - but but I have sent 3 emails to them, left a voice message and sent 3 texts, the chances are I got my email address and phone number correct at least once:)
     
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  17. Abacist

    Abacist Funster

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    Sounds like they are on holiday or having a few days off on their way back from the last show. They have the best product available and have served many of us quite satisfactorily over the years. I think that this is a small business issue and they will be back soon to sort it out. If you have paid by credit card you will be protected so don't panic too soon.
     
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  18. Pjstingray

    Pjstingray Funster

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    Anyway - didn't want to upset anyone - just that advanced warning might save someone losing money.
     
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  19. Autowbars

    Autowbars Funster

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    To be honest could never understand the point in buying them.
    If the mirror gets whacked, it is GONE.
    Might save scratches etc to original, but the guard gets scratched!
     
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  20. Jim

    Jim Ringleader

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    I've been to the workshop in Taunton, its a large professionally set up workshop and his house is nearby but he's certainly not working out of it. I know Paul casually and I've no reason to doubt his honesty. Web order money is always taken immediately, but there are plenty of reasons why he might not have yet seen your order. I'm pretty sure he wouldn't take orders with no intention of filling them, so I'd give him another 24 hours before you panic proper.
     
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  21. mikebeaches

    mikebeaches Funster

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    I have seen a discussion similar to this one on another forum concerning Mirror Guards, some time ago. I must so it is a strange way to run a business - small or otherwise.
     
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