Travelworld- Superb Service

Discussion in 'Motorhome Chat' started by dabhand, Oct 1, 2015.

  1. dabhand

    dabhand Funster Life Member

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    We are all very quick to complain about crap service so just thought I would give a big thank you to Travelworld at Telford, and in particular their Service, Warranty and Windscreen Manager, Annabel Edwards, and to Hymer themselves.

    Some of you will know that the front left headlight shattered for no apparent reason recently on my Hymer, We weren't moving when it happened and there was no impact with anything. The headlamp is an extremely costly item, about £1400, the dealer I bought the vehicle off was not interested as the van was out of warranty.

    Travelworld, (via Annabel) with whom I have had no previous experience, approached Hymer on my behalf, they agreed to replace the headlamp free of charge and today Travelworld fitted it under warranty.

    Massive thanks to Travelworld, Hymer and especially Annabel who arranged everything.

    Can't praise them enough.

    Simon(y):):clap:
     
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  2. Ambilkate

    Ambilkate Funster Life Member

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    :clap2::clap2::clap2:Well done Travelworld . Glad it's all sorted for you x
     
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  3. deanroofing

    deanroofing Funster

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    Who was the dealer that didn't help you, might be good for a heads up as obviously their customer care ain't that good, well done Travelworld.
     
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  4. Gromett

    Gromett Funster

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    I recall reading about spontaneous headlamp explosion before. If memory serves there was a spate of them about 5 years ago?
     
  5. DavidG58

    DavidG58 Funster

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    Great result, but as above, not necessarily name and shame, but who did you buy it from who couldn't be as bothered as Travel World
     
  6. Detnor

    Detnor Funster

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    Mine did a couple of years ago, out of warranty. I contacted Travelworld and Annabel took it up with Hymer. All sorted as with @dabhand , all done free of charge. The supplying dealer was Brownhills, but they had stopped dealing with Hymer. Can I add a word of praise for their workshop manager Eric Baxendale, another one willing to help.
     
  7. dabhand

    dabhand Funster Life Member

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    I still have to deal with the dealer I bought the vehicle off so I would prefer not to name them, they did say Travelworld had a lot more "clout" than them but they would "try" then again, nothing happened! Maybe I'll name them if I don't get the next much smaller issue resolved!
     
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  8. DavidG58

    DavidG58 Funster

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    When we bought our Hymer I was warned about this risk by Edgehill, (edit we didn't buy from them, bought privately) they suggested it seemed to be happen when the glass was warm ie after driving with lights on. Suggesting fitting lamp protectors might help

    I didn't and so far am still lucky

    Are yours the Bi Xenon lights? mine are, so hopefully £1400 covers Bi Xenon otherwise I dread to think what they will cost :(
     
    Last edited: Oct 2, 2015
  9. dabhand

    dabhand Funster Life Member

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    Motorised bi xenon all in a single teardrop light unit, can't source the lens protectors as yet!
     
  10. Puddleduck

    Puddleduck Funster

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    Well done Travel World. One more dealer to check out when we come to change motorhomes.
     
  11. Oriel

    Oriel

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    deleted as problems are ongoing and don't want to prejudice our position
     
    Last edited: Oct 2, 2015
  12. Judge Mental

    Judge Mental Funster Deceased RIP

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    Errr....have you looked at their prices!
     
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  13. Puddleduck

    Puddleduck Funster

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    :)
     
  14. SteveB123

    SteveB123 Funster

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    I bought an new Autotrail from them last year and although they are not Autotrail dealers any more the few small problems we have had have been sorted by Annabel and one of the technicians - very good service so far. I would buy another van from them.
     
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  15. Speve

    Speve Funster

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    I'm currently using Premier Motorhomes Chichester for our Exsis warranty they have been excellent even though I imported from Germany.would they not be closer for you ?
     
    Last edited: Oct 2, 2015
  16. Oriel

    Oriel

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    Yes, they're a lot closer but I don't think they do Niesmann + Bischoff... Or do they?

    I did ask Travelworld to nominate a local to us dealership to get the snags sorted out or for one of their technicians to come to us but got nowhere.
     
  17. Speve

    Speve Funster

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    Your probably right I honestly don't know Ill have look.
     
    Last edited: Oct 2, 2015
  18. Speve

    Speve Funster

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    No they don't but are NCC approved workshop so could probably do the work?
     
    Last edited: Oct 2, 2015
  19. Oriel

    Oriel

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    Yes, we may look into it. We don't want to invalidate the manufacturer's warranty though. It wouldn't be so bad if Travelworld were nearer - not their fault I know - just very inconvenient. It seems they're the sole agents for Niesmann Bischoff in the UK so we're tied in to using them.
     
  20. Speve

    Speve Funster

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    Good luck with it:groan:
     
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