Travelodge

Discussion in 'Website Help' started by davanne, Jul 23, 2012.

  1. davanne

    davanne Funster

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    Now I know why we have a motorhome!!!As I was judging at a major horse show down in sussex I booked at room at theTravelodge at Hickstead just by the showground.
    BIG MISTAKE!!!! Filthy room could hardly see out of windows they were so dirty.....bathroom ughhhhhhh!!!! Dust inches thick under bed.
    Staff totally disinterested. I have taken photos and emailed them with a complaint but won't hold my breath for a reply.
    Would have gone down in van and stayed on showground but for various reasons it wasn't possible.
    Travelodge nevvvvvvvvvvver again!!!!!!!!!!!!!!!!!!!!!!!!:Angry:
     
    Last edited: Jul 23, 2012
  2. ShiftZZ

    ShiftZZ Funster Life Member

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  3. Bryan

    Bryan Read Only Funster

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    Did you ask to be allocated a different room?
     
  4. davanne

    davanne Funster

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    Thanks ShiftZZ will send another copy to ceo thanks for email address it's always better to go to the top!!!
    No other rooms available as booked up for the Royal International Horses show.
     
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  5. Reallyretired

    Reallyretired Funster

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    Could just be a problem withg that Travellodge. I have stayed at quite a few while working and have always found them very good.
     
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  6. davanne

    davanne Funster

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    I've stayed in quite a few in the past myself travelling about to Horse shows throughout the country but have NEVER had one as dire as this one was. so maybe it is an isolated case.
    I have taken ShiftZZ 's advice and emailed the ceo on the email he linked me to.
    Let's see if I get a reply from him.
     
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  7. davanne

    davanne Funster

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    Thanks ShiftZZ

    Thanks to ShiftZZ giving me Travelodge's CEO's email within 24 hrs of contacting him I have been given a full refund and appology for the state of the room. The hotel has been repremanded and told to resolve housekeeping issues.
    IT PAYS TO GO DIRECTLY TO THE TOP!!!
    Many thanks ShiftZZ:thumb::thumb:
     
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  8. ShiftZZ

    ShiftZZ Funster Life Member

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    :Blush:
     
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  9. B-well

    B-well Funster

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    Well done both of you for following this through.
     

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