Transleisure quit trading?

Discussion in 'Motorhome Chat' started by Jim, Oct 16, 2007.

  1. Jim

    Jim Ringleader

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    The word at the show is that this company who supply Sat TV and other Motorhome accessories is no longer trading. I have temporarily removed their link from our links directory, but their website is still live but i would think twice before you buy anything from their web site. If you have bought a satellite system or accessory and are waiting for it to arrive from Transleisure then you should try and contact them. That said, they are not answering the telephone.

    I hope they are not going under, I met the owner at York and he seemed a nice chap, they even put a big link to Motorhome Fun on their website for us.
     
  2. adventure

    adventure Read Only Funster

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    transleisure

    sorry Jim but it is true to some extent

    I have spoken to Bill today who is at the NEC show, Transleisure are now part of the Ten Haaft group who make the Oyster satellite system, they will be from my understanding relocating to Leeds and setting up the distribution for Oysters within the UK, all of the usual staff were at the show and working hard as always for a product they have made the motorhomers choice for satellite for many years.

    I am sure bill will be on here soon to let everybody know what is happening, he told me about this web site today.

    nick
     
  3. Don Madge

    Don Madge Funster

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    I lifted this from MHF

    "To close "Rumour Control"

    Transleisure Ltd ceased commercial activities on Friday 12 Oct 2007.

    I would like to take this opportunity, as a ex-employee of Transleisure, to thank the guys I worked with, you are some of the most professional and competent people I have had the pleasure to work along side.

    I would like to thank the thousands of customers who have supported Transleisure over the last 15 or so years.

    For those that have not had the service they feel they should have had, my apologies, it has never been my intention to fall below your expectations, hopefully you will find a company that can meet these expectations.

    Goodbye

    oh and another thing.......I'll be back!!!!!!!

    Bill Antill"
     
  4. Don Madge

    Don Madge Funster

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    Another angle on the saga

    Just another angle on the Sags this one from MHT

    The following is part of a post from someone who went to the NEC yesterday to buy a satellite system.

    "Now as an inquisitive person and wishing to get facts rather than speculation I sought out a character called Bill Antil formally from Transleisure who are now part of the Oyster group and will be in effect Oyster UK, there was only satellite systems on the stand and it was called TEN HAFFT ? apparently that is who makes the Oyster, he told me that they are relocating to leeds to be the uk distributor, I also spoke to a Rob Jackson who says that supply will not be effected as he gets his from France as a grey import. "

    Still not clear but I read it as Ten Haaft have taken over Transleisure and are to call it Oyster UK?
     
  5. Major Major

    Major Major Deleted User

    Yeah nice one...as a subcontractor of woody...who brought a lot of your consignments in from Germany...iam now well out of pocket.

    i'll be back...well i certainly hope so :Angry:
     
  6. Papa Smurf

    Papa Smurf Member

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    As a newbie, can some please explain the post from Major major?
     
  7. Road Runner

    Road Runner Read Only Funster

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    Confused me to.

    Out of interest what happens to people who have equipment from Transleisure warranty wise now?
     
  8. Adria 5

    Adria 5 Read Only Funster

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    hi roadrunner proberly lose it unless its inderwritten by insurance

    ray
     
  9. Don Madge

    Don Madge Funster

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    John,

    It could be like the Autocruise warranty not worth the paper its written on.:Eeek:

    Don
     
  10. Road Runner

    Road Runner Read Only Funster

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    I have nothing from them luckily but with the proprietor seeming to have a high profile still (at the shows) things might get tricky for him if any customers meet up with him.:boxing:
     
  11. adventure

    adventure Read Only Funster

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    Hi

    If you have a problem with an oyster system I would advise contacting the supplier you had it from as your warranty would be with them, as stated Ten Haaft are still importing the Oyster so warranty should not be an issue but I can see it will be a while before they sort themselves out.

    On the brochure I picked up at the NEC was a mobile number for Bill so he should be able to help 07747 46 3318

    I have three customers with problems on the vision 2 so we are all in the same boat, I can see robert jackson will be a busy man!

    nick
     
  12. Ventra

    Ventra Deleted User

    Hi

    Re transleisure.

    The company was placed into the hands of liquidators on Friday 12 Oct 2007, this was not a decision that had been taken lightly.

    The Staff and Mangament at Transleisure had worked extremely hard to make it the best in the feild, and whilst not everyone experienced the service they had hoped for, many have. But ultimately if expenditure out strips revenue then somewhere down the line there will be a derailment.

    Ten-Haaft GMBH, the manufacturer of the Oyster Range have formed a daughter company called Oyster-Sat-Tech Ltd (OST) to carry out business as the UK distribution arm of Ten-Haaft.

    Ten-Haaft owners asked myself, Bill Antill Snr, and Andy Barrett to work for them, hence why we were at the show as Ten-Haaft.

    Telephone numbers are to be arranged today, I will let people know as soon as I know.

    Warranty:

    OST will carry out any work on Oyster, if it is in warranty (3 Years Manufacture) you must produce a receipt so that things are documented.

    For those wishing to purchase Oyster please ask your local dealer or email me for recommendation.

    I will always try to help whatever the issue.

    Major,major if you are sub-contracted to another("Woody") then it is his responsibilty to pay you for whatever work you have done not his client. If you would like further clarification please email me I will give you the details of the Liquidators.

    Note I was an employee not a Director, but I was decision maker and take full responsablity for any of my actions, should any one feel I have acted in a less than properly, has as been suggested elsewhere, please contact the relevent authorities and let them investigate, I have nothing to hide.

    But please remember forums are an information source and I hope that I have managed to inform and have help avoid speculation and mis-information.

    Thanks for listening

    Bill
     
  13. Sweet Chariot

    Sweet Chariot Read Only Funster

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    Are you having problems with your warranty I rang them and Swift are honouring them unless you know different.:Sad:
     
  14. Don Madge

    Don Madge Funster

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    I don't have an Autocruise, it was an opinion as Swift have bought the assets of the company.:BigGrin:

    I hope they do honour the warranty as I've got a couple of friends who have bought new Autocruises in the last six months.:BigGrin:

    Don
     
  15. Sweet Chariot

    Sweet Chariot Read Only Funster

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    I would advise your friends to ring Autocruise as I did and get it clarified.It is a pity the story did not arouse as much interest as Transleisure seems to have on various Forums.
     
  16. adventure

    adventure Read Only Funster

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    Thanks to Ventra for clearing up the rumours

    nick
     
  17. olley

    olley Funster

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    Hi perhaps this sort of customer service goes some way to explaining their demise, copied from another site:

    Don't talk to me about Transleisure!
    I too had a Oyster system fitted at the Lincoln music festival 2006, with their so called "Transleisure exclusive 5 year warranty" - Worthless I guess, now they've started up under another name!!
    I had problems with it since it was fitted. The wiring was diabolical. They sent 2 young boys to do a mans job, despite claims of having specialists who know all about American's. One of the boys got an almighty voltage shock from the wiring, he shrugged it off and said "this does tend to happen on American's". And to top all that, we had this ugly gland & plate drilled into the roof above the windscreen running back to the dish - I was gutted!
    We returned home from Lincoln on the Monday, then had to go to Newark (200 mile round trip) the following day, after loss of all picture quality. They stripped all the wiring out at Newark and admitted it was a mess! They also took pics of the masterpiece on the roof and said they could move it back out of sight and repair the original position. I suggested fixing a cover/spoiler over it with sikaflex to eliminate redrilling. They thought that was a better idea and a cheaper option for them. I left it for them to manufacture and contact me to fit at an agreed date.
    Assuming all is well and systems checked, we head back home, only to find that after the journey, the DVD and video are no longer talking to the TV.
    The wife and I decide to forfeit the DVD & video until we go back to have the spoiler fitted.
    Well, weeks past, then months with no call from Transleisure. I was doing all the running!
    Now well into 2007, it was agreed that we could call in at Newark after the MCC National rally at Newark Showground in May. We arrived, as agreed at 10am, to find that a woman with a 9am appointment was ranting & raving because of the long wait to be seen. I thought, if this can happen so early in the day, god help the person with the last booking!
    Once again, I offered them an option. As I was going to the Lincoln music show (12 months on from fitting the system), would they promise me they will finally sort it? They gratefully agreed.
    Well, you can imagine my horror, when at the show, they told me they could not do it, regardless of standing around drinking coffee, and I will have to book it in (once again) to Newark. That was the final straw. I vowed I would never use them again, despite the fact I had spent nearly £3000 with them on the Oyster, 3kw inverter, new batteries and the refitting of my solar panel.
    I eventually got the wiring sorted out by John & Paul at L.A.S. They done a superb job by stripping it all out and start from scratch, it was a mess. They said they were not surprised we were having problems, as due to the way it had been wired by Transleisure, we have been viewing SKY through RF instead of digital.
    Here endeth the surmon and a lesson learnt!

    Olley
     
  18. Road Runner

    Road Runner Read Only Funster

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    I am always sorry to see a business fail but if i was a customer above and to find the owners of the failed business on another stand at a show selling similar systems again I would to say the least be very pi$$ed.

    I know the life of the failed business person has to carry on to but it is taking the micheal somewhat.


    BTW:- I see their website is still open for business and prepared to payment from what I can see.
     
    Last edited: Oct 22, 2007
  19. Blobsta

    Blobsta Funster

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    Hi Bill, are you still in the business of Sats, as in another forum you said you were out of it???

    Bob Webb
     
  20. Thepips

    Thepips Trade Member

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    What possible benefit is there in reviving a thread nearly a year old? Especially as it's your first post.
    As it happens I spoke to Bill Snr fairly recently. He and Helen are still doing the show circuit trading as TLC but Bill Jnr (Ventra) is out of it completely.
     
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