Thule Omnister Awning Problem

Discussion in 'Motorhome Accessories' started by Granjan, Mar 24, 2015.

  1. Granjan

    Granjan Funster

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    Hi folks wonder if you can help with this. Bought Burstner Elegance complete with above awning in August 2013, first used in France last June for 2 weeks no problems and again in France last August. first week didn't put it up at all weather blustery exposed site, completely paranoid about it lifting and damaging itself and the motorhome.
    At purchase we had asked if we needed any extra kit to help its stability, we purchased the tie down kit and screw in ground pegs we used these whenever we had the awning out. Second week of holiday new camp checked everyone around us ..... Yes awnings all out ...... Followed suit but kept checking weather forecast and looking at everyone else ... Yes they still had the awnings out etc etc. middle of the night a storm ... dashed out dropped the legs further made sure water running off supervised a bit no problems back to bed no damage.
    Few days later another sudden storm ... crash arm buckled husband tied awning leg to a tree. Next day looked on line and found replacement arm advertised for about £200. Managed to wind awning back in. We then had to dash home because my mum had a heart attack ...... A couple of months later we took the MH in for repair and were told that We should replace the whole awning because there was probably damage to the back plate and basically they wouldn't guarantee its safety. Our MH dealer suggested we claim on our insurance.
    After some discussion we think if we replace the awning with the same awning we will be always thinking that we daren't use it. We look around and decide that the dometic electric awning might be best because it will automatically take itself in if it gets windy. We leave this idea with our dealer to get a price etc. the dealer comes back that it will probably cause damage to the MH to swap to a different smaller awning with different fixing brackets.Has anyone had a similar experience, what would you do. Can you suggest anyone who might be more confident about a cheaper repair or change of awning.

    image.jpg image.jpg image.jpg
     
  2. Chris

    Chris Funster Life Member

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    Did you have storm straps fitted to it?

    I would stick with Omnistor as opposed to Fiamma because the storm strap fittings are better ( my opinion only).

    It's not tying down the legs that is important, it's the whole thing.

    Our Omnistor has been out in very heavy storms.
     
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  3. Techno

    Techno Funster Life Member

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    The mounting plate should be as long as the awning.
    Mine is a 4.5metre 8000 series with 230 volt remote control and no problems at all.
    I too regard Omnistor as the better product.
     
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  4. Granjan

    Granjan Funster

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    Chris .... Yes think you can see storm straps here. image.jpg
     
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  5. Granjan

    Granjan Funster

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    I didn't realise I could have a remote control for this awning will look at that ..... Suppose we will just have to wind it away whenever we go out or go to bed .... A bit of a pain really.
     
  6. Chris

    Chris Funster Life Member

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    I took those springs off my straps.

    Don't know if I was right to do it though.

    Not sure I can help- ours is ok after some horrendous wind.

    By the way I think the things that go in the ground should be at the opposite angle than in your pic.

    They look like they will pull straight out if it's windy.
     
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  7. old-mo

    old-mo Funster Extra Special Life Member

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    We have one... more elemtronic`s to go wrong.. :(
     
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  8. hilldweller

    hilldweller Funster Life Member

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    Well you've experienced the alternative.

    That is one huge awning, you've no chance once the wind gets up.
     
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  9. Granjan

    Granjan Funster

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    Oh dear I obviously aren't too good at playing spot the difference!

    Anyone got any thoughts on the "warped back plate" we did wind it back Ok, would you just try replacing the arm, or do you think it will be unsafe. Dealer seemed intent on getting us to make an insurance claim.
     
  10. robnchris

    robnchris Funster

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    one thing to remember is the awning is just a big sail and it will hold an awful lot of air.
    retracting an awning that size isn`t an easy task or as simple as just winding it back in, even if you nearly had it all back in it can still catch the wind, so best you practice with someone holding it until you are satisfied that it`ll be safe.
     
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  11. Techno

    Techno Funster Life Member

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  12. Granjan

    Granjan Funster

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    We were in the Dordogne, there was no wind forecast but it seems sudden storms can just blow up.
     
  13. old-mo

    old-mo Funster Extra Special Life Member

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    Did it all wind back into the cassette OK.. (Like Normal..)

    If it did I would just check on the roof for square`ness or distortion, and if it looks OK I would just replace the damaged arm.. (y)
     
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  14. GAVLAD

    GAVLAD Funster

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    Just out if interest, which dealer are you using?
    I'm in Yorks too and struggled for a Thule/Omnistor obtaining parts - having to wait weeks for them to get a part and then I'm doing the chasing.
     
  15. DavidG58

    DavidG58 Funster

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    I would buy a new arm, but think £200 sounds a lot, at least if you do end up changing and stick with another Omnistor if you can retain the new leg as a spare, I can't see how the back plate can be distorted, you would have a crease on the side of the MH

    I await further information on the electrickery options, remember though they are mains only, not sure if an inverter would cope or if you still have a manual option


    edit = Mo said same thing better and quicker while I 2 finger typed :D
     
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  16. Chris

    Chris Funster Life Member

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    I can't advise you sorry . I am an idiot at practical stuff.

    With our pegs though I drive them into the ground at an angle so that the storm strap attachment or hook is facing the opposite direction to the van, link it up and then pull it tight. Your pegs seem to be facing the van.

    I am an idiot though.
     
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  17. Granjan

    Granjan Funster

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    We use Emmbee at Bury they have been ok to be honest replacing the Alloys on the MH that we hadn't noticed were pitting.
     
  18. old-mo

    old-mo Funster Extra Special Life Member

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    Inverter copes OK..... don`t think they are a huge motor.. (y)

    But as said some thing else to go wrong.. :(
     
  19. Granjan

    Granjan Funster

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    Yes it wound back fine think we just had to help the bent arm. In our minds we hadn't thought it was a major crisis thats why we left dealing with it.
     
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  20. old-mo

    old-mo Funster Extra Special Life Member

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    As long as you can hear the clunk of the locking mechanism engage... I would just go for a new arm...

    I have not looked... but have a look on E,bay... there may be one for sale.. (y)
     
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