Thanks ADAC…not

Discussion in 'Motorhome Chat' started by Soaringman, Nov 13, 2012.

  1. Soaringman

    Soaringman Funster

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    Got a puncture last night at jnc 28 M6. No spare tyre on the very expensive N&B an option I have been told. Called ADAC for recovery and was told that they have a maximum of £200 for recovery and because I have a 5 ton unit the cost was ove 400€ so I would have to find the rest:Angry::Angry:
    So I crept off the motorway and parked up in a cul de sac. The phone decided to die on me:Angry: so luckily a very nice receptionist in the Leyland hotel helped me to get Kwik fit mobile. They came out but with the wrong tyre:Doh:
    So spent the night and Kwik Fit should arrive this morning.:Smile:
    By the way the tyre repair/inflation device (fix&go) didn't work either:Sad:

    The list of things that have gone wrong on this top of the range MH in our first 6 months of being MHomers is getting beyond a joke. It has had about 5 weeks in the garage and gallons of fuel and time has been spent getting it to and from.

    A list of problems to follow when I have calmed down.


    Is this normal ?
     
  2. Pikey Pete

    Pikey Pete Read Only Funster

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    Is what normal?

    Getting a puncture on the M6?


    Finding that ADAC are not as good as everyone once claimed they where?

    or

    Having a very expensive and unreliable Motor Home?




    Pete:Cool:
     
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  3. Heyupluv

    Heyupluv Read Only Funster

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    Soaringman... I know the feeling...I intend making my faults public later...

    It would seem that is the way in the today's world:Doh:... I find Motor homes are not QC checked and signed off...MONEY ...it seems to be a lot easier to let the customer find the Problems....Rectify what problems and faults the customer finds .........and the faults the customer misses by the time they do raise there head you will be out of warranty:Doh:

    I hope you get sorted
     
    Last edited: Nov 13, 2012
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  4. knokinonabit

    knokinonabit Funster

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    Couldn't agree more Heyupluv.

    See my thread "Autotrail woes".
    Still ongoing as we speak. Waiting for another, as yet, unreturned phone call. :Angry:
     
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  5. Forestboy

    Forestboy Funster Life Member

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    Unfortunately it does seem to be normal nowadays and actually getting worse.

    As for quality of new m/homes this is the very reason we went from a new 2009 Rv back to a 2002 German, does'nt have fancy lighting and flash interior but absolutely no comparison quality or insulation wise. This is also becoming a common story now with ADAC happy to take your hard earned but give nothing in return when you need it. If you do a search you'll find plenty of ADAC horror stories, they'll never get my cash happily.

    Make sure you catelogue all the faults and give a copy to the dealer and give him hell, in my experience they'll do as little as possible unless you kick and scream.
    Good luck:thumb:
     
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  6. Soaringman

    Soaringman Funster

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    Well tyre fitted by 10.30am and am now at home,

    My thoughts are

    1. Get a spare wheel fitted by fiat dealer
    2. Change my breakdown cover company
    3. List all of the problems and send a letter to Travelworld and N&B Managing Director.

    I hope that this is the end to the problems, but am a bit too worldly wise to believe that it is.
     
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  7. knokinonabit

    knokinonabit Funster

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    My insurers (Caravan Guard) include recovery up to 7.5 tonnes in their policy. www.caravanguard.co.uk

    If you are a member of the Camping and Caravan Club you can get a deal with the RAC which also covers up to 7.5 tonnes. I think it covers you abroad as well, but not sure. www.campingandcaravanningclub.co.uk

    I would buy a spare wheel, but make sure you have the appropriate jack, wheelbrace etc to do the job. Always remember to call for assistance on a motorway, never attempt to change a wheel on the hard shoulder.
     
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  8. wiljoy

    wiljoy Funster

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    Very sorry to hear of your misfortune. I would have thought a spare on that high class van would be standard, obviously more cost cutting by the manufacturer.
    In the news recently was the introduction of a standards charter for dealers to follow. This will no doubt be another total load of useless words and a fancy certificate if subs are paid. What the h... is happening to society today? We are sold crap, never given honesty, blanked when we complain and they expect us to return when we change our van.
    Take the Vanmaster take over of Bentley and the offer of continued warranty, more crap. I assumed Vanmaster were to keep all Bentley owners sweet for future business but they have done the opposite.
    I hope your future travels are more pleasant and for god's sake give ADAC and Travelworld hell.
     
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  9. Snowbird

    Snowbird Funster Life Member

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    Unfortunately most of the German motorhomes have gone downhill in recent years. Gone are the glory days of vehicles built to a quality rather than price. Its the same with Mercedes cars am afraid. Years ago when you bought a Mercedes car like the W124 it would last a lifetime, but now the accountants are running the show its a different story. I have spoken to many Hymer owners over the years and each and every one of them that has traded up from there older Hymer to a newer model has regretted the change. N&B have always been a well respected builder in the past, only building high end quality motorhomes that used to demand a premium price when second hand. Unfortunately there quality control is not what it used to be and the price of second hand vehicles now is reflected in this.
    Have said it often enough that if people are paying £50,000 plus for what is after all only a commercial vehicle with a different body it should be PERFECT and last a lifetime, not fall apart in the first couple of years.
    Regarding ADAC, have been a member for many years and used them several times with nothing but praise for there services, but in the last year am beginning to wonder if the accountants are running them now as some of the stories I hear are not at all like the ADAC I know. Jock and Rita were treated appallingly by them.
     
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  10. Heyupluv

    Heyupluv Read Only Funster

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    Those are wise well spoken words and perfectly true, sadly I have to agree
     
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  11. matamoros

    matamoros Funster

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    The €200 limit is well publicised and also applies to roadsde assistance, why was recovery needed? I would have thought that attendance by tyre fitters would have been covered, except for the cost of the tyre obviously.

    I know it is easy to be wise after the event but I personally would be very reluctant to use a vehicle without a spare wheel.
     
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  12. motorhomer

    motorhomer Read Only Funster

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    Re spare wheels, its not just motorhomes. A while ago I had a look at a new Skoda Yeti. Nice care, no spare wheel - and also no JACK! So if you have a slow puncture in your drive you could not take the wheel off to take it to a repairers.
    Cans of goo sometimes don't work. But even if they do, you then have to replace the tyre (the goo is a temporary repair and the tyre cannot be repaired once goo has been used) and of course the goo! So a minor puncture is very expensive! I'd get a spare wheel.

    Re your expensive motorhome, I completely agree that you have a right to expect better. I do wonder how much of this is the dealer not doing PDI's as they should. In any event it is the dealer you have to take it up with, they have the contract. I would write strongly to the MD of Travelworld. I have his e-mail address if you pm me.
     
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  13. sedge

    sedge Funster

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    Hmm, get a spare wheel. Sounds easy.

    Where would you put the thing? - we've had this discussion before so don't bother answering because there isn't anywhere SENSIBLE to put one in or on our van.

    We had cause to look at a certain manufacturer's price list recently. Optional spare wheel. £935. Think they are made from gold by virgins. And you know how rare those are.

    You can see why people don't, can't you? We only spent that on a whole month's holiday in France in the summer! And that was including the tunnel, food, diesel, gas, site and aire charges, and approx £30 for getting a tyre off, removing the bolt that had gone through it, repairing the tyre, re-inflating it and putting it back on. Took the chap about haf an hour and we were back on the same aire within 2 hours all in, including a visit to a garage to discover nearest tyre place.
     
  14. Soaringman

    Soaringman Funster

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    Totally agree about quality, I owned 2 Mercedes (traded one in for the MH)
    One M350 and an E220 both had rust within 3 years and no end of service issues, the worst being a new front differential on the M class after 50,000 miles, they wanted £3,000. After moaning it came down to £1,000
    As I have had company cars since I was 23, I thought that buying Mercedes would give me reliable motoring when we had to buy our own:Doh::Doh:
    Never again, very time I went into the dealership it cost me at least £500 :cry:
     
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  15. normanandsue

    normanandsue Funster

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    I doubt this will do much to help. As Travelworld are the only N+B agents in UK there is no competition. As N+B will not supply anyone other than Travelworld with parts you are stuck. I need a replacement rear bumper for my Arto; Travelworld send a faulty bumper and when asked to replace it my agent is told to order and pay for another (£3000+) and they will arrange for a credit. Obvious my agent said get ******* so now he is arranging to "make the faulty bumper fit"
    I contact Travelworld who promise to contact my agent - as you expect they made no contact.
    Thankfully my Arto is a 1999 model and when I bought it had a spare wheel which as yet I have not had to use, but the news on ADAC only confirms the doubts I was having on a recovery company I thought were good and will not now look to provide me with recovery assistance.

    Norman
     
  16. Heyupluv

    Heyupluv Read Only Funster

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    Also Jenny one of the main reasons why you did not have one in the first place is WEIGHT......:Doh:

    Motor homes now a days coming off the assembly line are running so tight on there payload ...
    When you buy a new motorhome...what is the first things you do have a Fiamma awning fitted ..a bike rack fitted... a solar panel fitted...you have a TV and receiver fitted... an extra battery fitted to take in all that free solar electricity..a satellite dish, an oven fitted because manufacturers left it out due to weight and the £££ cost:Doh:..Maybe one of there options Alde heating....then your outside chairs and table maybe a bike or two electric cables and loads of fittings....and many other items...something to stop you slipping when weather is bad...all your bedding ,clothes,shoes,food, and utensils the list is endless.generator...maybe another jack as the one they supply is not up to the job.......you are over weight without the driver passenger without water in your tank and half a tank of diesel:Doh::cry:...its a joke...as they need to get below 3500 kg for the drivers who can not go above that weight.. it's a bigger market........the majority of payloads now a days are between 250 and 400 kg but most of them are nearer to 300 kg
     
    Last edited: Nov 13, 2012
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  17. Mel

    Mel Funster

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    If we all insisted on a spare wheel the problen whould go away.

    I ordered a new Merc 6 years ago between ordering and delivery Mercedes changed from a spare wheel to a pump and glue.

    I refused delivery and Mercedes fitted a sparewheel.

    2 years ago I ordered my first new motorhome the salesman said they dont have a sparewheel it makes them too heavy.

    So i got up to leave and was offered a spare wheel + carrier fitted by the dealer at there costs

    Its our money we should tell them what we want,

    If they say no or want more money walk away .

    Mel
     
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  18. jhorsf

    jhorsf Read Only Funster

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    I got married in 1976 and swmbo is still listing mine every day:Doh:
     
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  19. Snowbird

    Snowbird Funster Life Member

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    As Mel so rightly says, weight is a huge problem. More so now than ever, as we all demand more and more extras fitted to our motorhomes that were not even invented 10 or fifteen years ago. Some of the vans that I have seen that are supposed to be under 3500kgs I often wonder what size driver and passenger are supposed to be in there. What is the point of having a water tank if you are overloaded when you put water in it ?. But we only have ourselves to blame, as we still want all the bells and whistles, but want the van to be within the legal weight limits. Am afraid its a no win situation.
     
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  20. Heyupluv

    Heyupluv Read Only Funster

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    OOOOOPs:Rofl1::Rofl1:
     
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