I recently rang Leisure Services, Boroughbridge and ordered a couple of fridge vent covers. I was advised that delivery would be 3 - 4 days but in reality they were with me the next morning. On opening the package one of the covers had a thumbscrew missing and the other had some damage so I rang them to let them know. They apologised and I offered to send a photo of the damage. This was late in the afternoon so imagine my surprise when the next morning another package arrived with half a dozen spare thumb screws and a replacement cover.
Well done Leisure Services.
Well done Leisure Services.