Talk Talk woes

Discussion in 'Computers' started by Terry, Jun 28, 2013.

  1. Terry

    Terry Funster

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    Well after listening to funster s I went and ordered line, BB and tv package from TT stating when I ordered it that if they did not get it right within the first 7 days I would be cancelling--Now my nightmare has began -they turned my phoneline on at 4.30 ish last Thursday after rewired from front of house to side and cutting my SKY /BT line preferably using there own.Phone went live, so did my BB using my sky router. Friday still had phone but no BB, then TT router came in post so connected but still no BB.Following a call to TT I was told no connection until after midnight. Called again stating it says live on Thursday and I had BB connection via my sky router so I should be on. Oh sorry sir bare with us and will see what we can do. On again.
    Then Saturday had to call them again and they said line fault---but I had been on Thursday and Friday so no line fault so sort it or cancel !! Again back on after ten minute
    Sunday no connection again so onto them again , sorry fault again,-told them to cancel everything again and got put through to yet another Indian friend reading from computer script, then transfered yet again and again and again!. After almost 3 hours of trying to cancel I get an English call center but transferred yet again, finally getting a manager who tells me I cannot cancel because it's 14 days since I signed up.Told him under distance selling regs I have 7 days from when I get goods IE router to cancel.I have not even got my tv box so just keep it all and cancel!
    He ended up putting me through to a customer leason manager who agreed to cancel everything and send me a prepaid envelope to send router back
    Sucess or so I thought
    Will carry on with story tomorrow heehee
    Terry
     
  2. tofo

    tofo Funster

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    Some would say very lucky escape

    Talk talk is or was owned by carphonewharehouse

    One may require this address


    TalkTalk Telecom Group (AOL UK, Tiscali, Pipex, Nildram, Opal, Onetel, Talk Talk) Dido Harding, Chief Executive
    www


    TalkTalk Telecom Group


    Dido Harding Chief Executive

    E-mail dido.harding@talktalkplc.com
    Telephone 0203 417 1000
    Website http://www.talktalkgroup.com
    Company Twitter @TalkTalkCare

    :thumb::thumb::thumb:
     
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  3. steviebouy

    steviebouy Funster

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    Don't get me started on TalkTalk. They cut off my broadband alledging non payment. I had to send a copy of my bank statement to show they had taken the usual direct debit payment. They agreed to reinstate my service within 24 hours but didn't manage it, for 6 weeks, whilst still debiting my account. At the six week period they cut off my phone alledging non payment. At this point I had phoned every day, sometimes twice a day, had sent registered letters to the CEO and complained to OFCOM.
    Luckily BT have a department specifically to rescue people who have been left in the lurch by these (and other shysters) and had me operational within 24 hours, albeit on a temporary phone number.
    Sorry for the rant - every time I hear TalkTalk I come over a little strange.
    My advice - get out whilst the goings good!
     
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  4. Fermenter

    Fermenter Read Only Funster

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    Just switched from Virgin to Plusnet. Can't recommend them enough. Excellent customer service and speed is faster than I had signed up for.
     
  5. scally

    scally Funster

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    I ordered a 12 " deep pan pepperoni with extra cheese from them. I didn't get that either:Rofl1::Rofl1::Rofl1:
     
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  6. hilldweller

    hilldweller Funster Life Member

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    Been with TT for years. Can't fault them. Can't beat their deal.
     
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  7. Gooney

    Gooney Funster

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    Been with TT since Telco days, recently signed up for the TV deal got a superior router in the deal along with unlimited BB and free calls anytime, also pay my line rental 12 months in advance, £9.50 pm instead of BT £14.50, I have no problems with Talktalk, they suit me just fine:thumb:
     
  8. jhorsf

    jhorsf Read Only Funster

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    If you find your post Terry I did tell you that TT are hopeless if things go wrong yes they are cheap and when it works its ok BUT try getting them to actually put something right:Doh:.
    I am suer they have loads of very happy customers but the ones with problems get fed up and leave before they ever sort it out because they talk the talk thats all
     
  9. injebreck99

    injebreck99 Funster

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    I agree with the previous problems, had em all, my main gripe was the exceedingly slow broadband speeds, seriously peed me off, switched to BT , so far so good, verge good downlaod speeds, time will tell.
     
  10. SC 05 OUT

    SC 05 OUT Funster

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    TT are the pits, thier customer service is lower than a dashounds bollo___

    take my ADVICE BUY A PHONE RECORDER and use it every time you speak to them, (if you want you can borrow mine)


    I used them for my company phones untill last year, never never again.
     
    Last edited: Jun 29, 2013
  11. stevensson10

    stevensson10

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    talk talk

    ive had my ups and downs with them over the years. the one that sticks to mind is they didn't take their payments out of my bank for a year. then one day they sent me a bill for a years payments.i rang them and asked what are you playing at they told me why I never checked my account so I didn't know. after a lot of humpping and harring they reimbursed me with a full years payments so I check every thing now.but they are very hard to understand as they are all Asians not being racist but this is a problem steve:Blush:
     
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  12. Terry

    Terry Funster

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    Yes Jhorsf you were they only one warning me-hence the get it right or cancel -cheers
    I have recorded all cancelation calls on my phone getting them to clearly say there names etc and repeat what has been agreed--would not have enough recording time to do it all heehee
    Edit asked them if they were recording, did not let them know I was
    Terry
    The story will continue later.
     
    Last edited: Jun 29, 2013
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  13. Terry

    Terry Funster

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    After the calls on SundayMonday morning I went and canceled DD at the bank.Monday afternoon they tried to deliver set top box (despite being assured Sunday that they wouldn't) I sent it back with delivery driver.
    Wednesday afternoon a TT engineer turned up to check what the problem was :BigGrin:(smiles started to work :BigGrin:) asked me what problem was, told him I had been connected twice and canceled order, he said if I had been on then the problem was at there end.:Doh: so he never got in to check anything and went away moaning that they should have canceled him as well :thumb:
    Thursday a lettercame asking if I was having financial difficulty as my DD has been stopped :Smile: please reinstate DD and thanks for being a TT customer :Eeek: That prompted another call to TT in which the Indian lady told me that my tv service had been stopped but the phone and BB where still on :Doh: Told her everything was stopped Sunday :thumb: she then reverted back to her computer script :shout::Doh: finally got her to say everything was canceled after telling her that I was recording us and no charges would be made :thumb: she then proceeds to ask if I was happy :Eeek: and if not did I want to speak to a manager :Smile: at that I gave up and await the next episode :BigGrin:
    Terry
     
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  14. hilldweller

    hilldweller Funster Life Member

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    I did have a problem a year or two ago, a very conscientious Indian woman went through all the possibilities with me and we sorted it by re-siting my router.

    I think there's a lot of luck in this.
     
  15. Terry

    Terry Funster

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    Yep bad luck on my part (BLOODY SMILES HAVE PACKED UP AGAIN) :Wink: ARRRRG started again ---all I am getting is ear ache now off the boss with I TOLD YOU NOT TO GO TO THEM :Doh::BigGrin:
    TERRY
     
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  16. rangitira

    rangitira Funster

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    Me too, only ever had 1 prob, and was talked thro it from A -Z Been with them since they took over from ONETEL
     
  17. jhorsf

    jhorsf Read Only Funster

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    My internet disconnects when it feels like it sometimes there is no dialing tone either on the line after many calls and a visit from bt when it was working ok at the time I now just give up as the customer service is a joke with TT I am fed up with them
     
  18. Terry

    Terry Funster

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    Thats half the problem, those who are with them are happy, us trying to go with them get messed around. I gave them from Thursday to Sunday to sort it, but after that it gets too close for comfort for me to cancel within the 7 day distance selling rules. As it was they tried to say 7 days after ordering until I told him they were talking rubbish, then he tried to persuade me that all would be well and he would send engineer out on Friday (one day after the 7 day rule) funny how the engineer turned up on the Wednesday:BigGrin:
    Will see what next week brings :thumb: roll on the 9th when BT connection happens
    Terry
    Edit I don't think they will be getting there 18 mths contract monies from me
     
    Last edited: Jun 29, 2013
  19. tofo

    tofo Funster

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    im not saying they are better
    but speak as i find
    when i resinen to bt from sky
    one email to the ceo of br on a sunday sorted my probs
    following day i cant complain at that


    :thumb::thumb::thumb:
     
  20. callumwa

    callumwa Read Only Funster

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    If you pay your BT line rental in advance it is £10 per month.

    I do have to play them against the competition every year at renewal.
    Currently I pay the line rental in advance so £10 per month as stated, and also have....

    Totally unlimited BB, unlimited downloads, with a very fast speed,
    Free inclusive phone calls,
    The BT smart talk app on up to 5 mobiles (good for free 0800 and cheaper 0845 and 0870 numbers from your mobiles when out and about),
    BT Fon and BT Wifi access.
    As of August I will have both BT Sports TV channels in HD for free.
    Free upgrades to the new hubs every time I renew the contract.
    FREE BT Cloud online storage (which I have not tried yet)

    All for the sum of £12 per month.

    (I think normal price if you are daft enough to pay it is 2 to 3 times what I am paying).

    I have to say I'm very happy with BT.

    :BigGrin::BigGrin:
     

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