Swift habitation door

Discussion in 'Swift Motorhomes' started by Douglas, Jun 15, 2009.

  1. Douglas

    Douglas Read Only Funster

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    I Have, for my sins, a Swift 630g that needs a new habitation door. I am sure that some of you will know the story so far.

    Well I just checked with my workshop as to how things are going, (The parts have been on order since some time in May).

    IE have the parts arrived yet. They told me that they were expecting that some of the parts, but not the door itself may be arriving tomorrow!

    I reminded them that if the parts do not arrive by the end of September it would be too late as we will be away for the winter.

    I just wondered if Swift would like to come on and tell me if I will get the door before September?


    Living in hope
    Doug...
     
  2. Braunston

    Braunston Read Only Funster

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    Hi, Have you PM'd Swiftgroup direct just in case they haven't read your post


     
  3. SwiftGroup

    SwiftGroup Read Only Funster

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    Hi Doug,
    If you can PM me some details chassis number, dealer, your name & address etc.
    I will investigate this for you and get back to you,
    Thanks
    andy
     
  4. Braunston

    Braunston Read Only Funster

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    Hi, Doug

    You can't be fairer than that

    well done Swift
     
  5. Douglas

    Douglas Read Only Funster

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    Nothing heard yet!

    Doug...
     
  6. Douglas

    Douglas Read Only Funster

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    The power of "FUN"

    Further to my post of this morning I received a telephone call from Swift this afternoon and was told that my door would be with Swift on the 15Th of July.

    That gives about 6 weeks for the delivery and fitting before I vamos for sunnier climes.

    Doug...
     
  7. Douglas

    Douglas Read Only Funster

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    Hi all,

    For those that know the saga of my accomodation door on my Swift van the saga continues.

    Last week Swift rang me to tell me that the door was now in stock and would be delivered to fitting garage within the week, this morning I rang the garage to see if it had arrived and was told no!

    I have just rang Swift and a recording told me that Swift were on holiday untill 17th Aug.


    .

    Does anyone know this number, its not the 01482847332 number which is the switch board number.

    Maybe you might ring it your self to see what you think.

    So it looks like another year is going by without beiing able to get my door replaced, we are off to Portugal on the 1st of September.


    Doug....
     
  8. david price

    david price Read Only Funster

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    Hi doug,we have had the new hab door fitted about six weeks ago and they are a big improvement on the previous one.We did have slight delays due to delivery problems and faulty or damaged doors being sent out by supplier.
    The built in bin on the new doors is a poor design but other than that they feel and look alot more solid.Also they shut and lock as they should do,i.e no slamming in order to get a seal.Overall i am very pleased with the new door and with swift.Lets hope you get it sorted before you go away.
    Dave
     
  9. SwiftGroup

    SwiftGroup Read Only Funster

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    Doug,

    You are correct, we are now on Summer Shutdown for three weeks. However, if you have been told the door will leave last week, it probably did, and is on a lorry to your dealer (it does take a few days for stock to arrive at dealers).

    However, if it is still in our stores, then we do have limited staff dispatching stock for the next three weeks.

    I hope that helps.

    Ash
     
  10. Douglas

    Douglas Read Only Funster

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    There was a paragraph missing from my last post....................

    When I rang the Swift number the recorded message gave the number of customer service but the girl who made the recording read it out that fast that it was not possible to understand what was said. try ringing it your self, you will see what I mean. a cynical person might read something into that!!!

    In the mean time does any one have the number for direct Swift customer service? Not the switch board one. Andy?


    Doug...
     
  11. SwiftGroup

    SwiftGroup Read Only Funster

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    Hi Doug,

    The number for Swift Customer Services (Direct) is: 01482 875 740. Please be aware that during the 3 Week Shutdown, we only have a very limited amount of support, and therefore, you may need to leave a message.

    Alternatively, drop me a PM with your VIN, and I'll try to find out.

    Thanks,

    Ash
     
  12. Douglas

    Douglas Read Only Funster

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    An update on the saga.................

    Yesterday we went to the garage to see the new door that has now been delivered by Swift and (I hope I'm not speaking too soon) it looks like the original. I did not completely remove the bubble rap just enough to check the fly screen and the lock fitting and all seems OK.

    We are booked in for Fri 14th Aug (pheeew close thing) and hopefully we will collect it the following week 21 Aug

    It has been a close run thing as we hope to escape at the end of the month

    Hopefully this we be the end of a 3 year saga

    Doug...
     
  13. Brisey

    Brisey Funster Life Member

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    Fingers crossed it all goes well for you Doug.:thumb:
     
  14. DESCO

    DESCO Read Only Funster

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    Hope all goes well with the door, you have been waiting long enough.

    Hope it does't take that long to build a motorhome.:cry:


    Dave:thumb::thumb:
     
  15. Douglas

    Douglas Read Only Funster

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    And the problem continues

    Yesterday I collected the van from the repairers after having the long awaited accommodation door had been fitted.

    When I inspected the door It was clear that the door did not fit correctly, I could see day light over large sections of door seal!! I don't think it was the repairers fault as the new door was behaving exactly as the old door did i.e. it would fit at the bottom but not the top and if you adjusted to compensate it would then fit at the top and not the bottom.

    I have come to the conclusion that the left hand side of the van is twisted in some way so that its impossible to get any door to fit.

    To the best of my judgement on knowledge the van has not been involved in any accident so I think and believe that it came out of Swifts factory with the fault inbuilt.

    With the old door the only way I found to compensate for this was to adjust the door lock so that the lock was pulling the door in and bending it to make it reach the seals.

    It is not just a case of adjusting the hinges as the top right corner of the door frame is set back further than the three other corners.

    Unhappily I will just have to except the situation as I don't have the money to put it right and I cant see Swifts making any offer to help, or can I?

    But the good news is, we are booked in on the Dover ferry to escape the wonderfull UK winter.

    Doug...
     
  16. johnsandywhite

    johnsandywhite Read Only Funster

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    :Sad: Sorry to hear about the door STILL not being fixed correctly. It's to be hoped some compensation may be forthcoming? Hope you enjpy your southern journey. The 6/7th of September we are on the way SOUTH ourselves. Just one family holiday left before we go. :thumb:
     
  17. hilldweller

    hilldweller Funster Life Member

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    That's defeatist. A job has been done, the job is unsatisfactory.

    Was it repaired under warranty ?
     
  18. gazznsam

    gazznsam Read Only Funster

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    as a temporary measure, would it be possible to pack the seals out to make them contact the door??

    obviousely you'll adjust it to the top seal is tight, and then pack the bottom one out to stop the wind blowing in.


    it seems motorhome doors are a pain the the rear,
    when i ordered my coachbuilt body, i asked for a one piece door for security, i got a 2 piece barn door as they had problems with the one piece doors,
    my 2 piece door has never sealed all round, if i adjust it so it seals all round, it dosent meet properly in the middle join, so you could pull on the bottom half and open it whilst the top is locked.

    i really want one of the dometic one piece habitation doors, i like the look of it with the opening long window, and decent looking locking mechanism, but i have tried to buy one but they wont sell to members of the public, only motorhome builders, and they wont accept that i built my motorhome as a valid reason to supply me with one!
     
  19. Douglas

    Douglas Read Only Funster

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    Yes it was under warranty, from 4 years ago when we bought the van.

    I made the claim at the end of the 12 month warranty and its taken 3 years to get to this stage due to our wintering away. I simply don't have the heart to start all over again.

    Doug...
     
  20. wiljoy

    wiljoy Funster

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    Chin Up!!

    Hi Doug,
    Sorry to hear of your supply problems but this is the norm that I have found over 25 years and 10 vans. Last year I collected my new Autocruise Gleneagle without a table but the company was taken over by Swift. That was in June and in late October I received the said table.
    Last month my habitation door showed signs of rot along the bottom and my dealer confirmed this and stated a new door was the only option. The shock came when they gave me a fully fitted price of £2500, yes two thousand five hundred pounds.
    These doors are a big problem but most dealers will give the same responce, "we haven't heard of this problem before". This sentence is the first excuse in there reply porfolio and has a very bad effect on most customers. My friend with a Startrail is on with his second door and needs a replacement to this as severe fitting problems occur when it heats up.
    Don't worry Doug you will have your part eventually. After my 25 years and seven brands out of ten owned in my opinion they are still rubbish but we are the mugs for buying them.
    Wiljoy
     
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