Sunncamp Aspect Awning - Warning!

Discussion in 'Motorhome Chat' started by PenelopePitstop, Nov 29, 2008.

  1. PenelopePitstop

    PenelopePitstop Funster Life Member

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    A word of advice to funsters thinking of buying a porch awning.

    We have a Sunncamp Aspect Awning which we bought at the Peterborough Show in April this year - some of you will remember us giving a Masterclass in awning erection!!:Rofl1:

    We have used it in total for about 10 weeks in the UK this summer(??).
    On our France / Italy / Spain trip this autumn we have only used it for 6 days last week in Orgiva, Andalucia.
    Not a lot of use really and apart from the usual Peak District "breeze" nothing to write home about with the weather - certainly the only sun it encountered was at the Stratford Show ( Masterclass number 2!:Rofl1:)

    We had a disaster last Monday morning - after about 3 hours of strong wind Rex got up at 8.30 and the roof had ripped off the awning!:Eeek:
    It was still attached down one side but had completely ripped away on 3 sides - not the seam but the actual fabric had ripped.

    We cleared everything out of it and then dismantled it.

    I sent an email to the manufacturer complete with photographs.
    I received a very promt reply stating:-

    It looks from the photos as if the material has failed due to UV degradation and wind damage, which is not covered under the warranty.

    The awning is only designed for occasional use in fair to moderate weather conditions.


    I replied pointing out the amount and type of use it has had and have not yet received a reply. :Angry:
    I also told them I would be putting a warning on various Motorhome Forums as people were buying their product to use very much in the same way as us.

    I have given them 5 days grace and as there is no reply I am now posting this thread.

    Let it be a warning - if it looks like it COULD rain or the wind COULD blow or the sun COULD shine - take your awning down! Or use it indoors!!:Rofl1:

    Has anyone else encountered these problems?

    I'm going to try and patch it up a little with Duck Tape - we'll have the smartest awning in Conil!!:Rofl1: We really need somewhere to store stuff like tables and chairs and also to cook in so hopefully Duck Tape will perform better than Sunncamp!!
     
  2. scotjimland

    scotjimland Funster Life Member

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    Sorry to hear about the poor performance of the awning, I believe Sun Camp are a Chinese brand.. not an excuse though, the product clearly isn't 'fit for purpose' ..


    ... do they also make 'fair weather' crank up sat dishes and oil filled rads that can't be left unsupervised.. :RollEyes:
     
  3. PenelopePitstop

    PenelopePitstop Funster Life Member

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    Wouldn't surprise me Jim!!

    If we were in UK I would be tempted to get Trading Standards on to them!:Angry:
     
  4. TJ-RV

    TJ-RV Deleted User

    Sorry about the awning damage. A golden rule with awnings, irrespective of brand or country of origin, is to avoid having them deployed in high winds. It's also advisable not to leave awnings deployed if leaving the RV for a long period of time.

    As the owner of one expensive motorhome found to his dismay, it's also best to wait for a thaw before retracting the awnings and your slideouts. We were in transit through Las Cruces, New Mexico en route to Florida a couple of years ago and awoke to find it had snowed overnight. We decided to stay an extra night rather than try to slide down the freeway. The following morning our neighbor attempted to retract his slideouts and the fabric on one of the slide topper awnings tore to shreds. Seeing this, I got out the ladder and checked the fabric on ours; I pulled thick slabs of ice off it. Realising there was ice in the fabric, I waited until the sun came up and warmed things up a little before retracting the awnings.

    Brrr .... we should have stayed home in California.
     

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  5. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Sorry to hear of that appaling get out, I have heard some excuses in my time, but that takes the biscuit.

    You must not use it in the sun as the suns rays degrade the material!

    Peter
     
  6. PenelopePitstop

    PenelopePitstop Funster Life Member

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    Yep! Only to be on calm overcast days or indoors!!:Rofl1:

    The geodesic design and flexible were fine - So if you can't use it in any wind why have the geodesic design and flexible poles????:Eeek:

    It's basically inferior fabric!
     
  7. ourcampersbeentrashed

    ourcampersbeentrashed Funster

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    Try taking it up with your local trading standards office. They may take action on your behalf and explain it isnt fit for purpose.

    Good luck
     
  8. PenelopePitstop

    PenelopePitstop Funster Life Member

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    Would do if we were in UK but we're in Spain until April! :Laughing:
    May get mad enough about it and do it then!!!:Angry::Angry::Angry::Angry::Angry::Angry:
     
  9. ourcampersbeentrashed

    ourcampersbeentrashed Funster

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    You can take it up with trading standards by using your local council online complaints facilities if that helps. Just because you are in Spain doesnt stop you from starting the ball rolling kind regards
     
  10. Road Runner

    Road Runner Read Only Funster

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    Hate to say it bit I had one of the original Sunn Camp awning on my caravan and it tore first trip out.

    Luckily I had bought it from Towsure who gave me a full refund.

    The shows are great but the comeback with goods is zilch similar to ebay.
     
  11. theresa

    theresa Read Only Funster

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    we have one of these had it up in spain for 8 weeks with no probs, then it was in use on dartmoor for a further 9 weeks . my other half did treat it with fabsil when on dartmoor as it was so wet . we are hoping to use it again in feb when we go to spain again. sorry to hear about yours . must admit we did take it down in spain when the wind got to bad, as people near to us lost theirs with the wind:RollEyes:
     
  12. PenelopePitstop

    PenelopePitstop Funster Life Member

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    We had no warning about the wind as we'd been having beautiful calm weather and the wind sprang up from no-where early in the morning!

    The bendy poles worked well and the structure performed well - it was the fabric that failed!

    If I was still in the clothing industry I'd be tempted to send a sample off for tensile strength testing - to see if it's fit for purpose - but I'm not - so I won't!:Rofl1:

    Won't buy a Sunncamp again anyway! We're going to scrutinise peoples awnings from now until Peterborough!:Rofl1:
     
  13. scotjimland

    scotjimland Funster Life Member

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    Hi Maria

    We are very pleased with our new Movelite XL 08, we've had some foul weather, no problems so far..

    If you missed my post .. here it is

    http://www.motorhomefun.co.uk/american-rv/7901-rv-porch-awning-help.html
     
  14. PenelopePitstop

    PenelopePitstop Funster Life Member

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    We would have said exactly the same this time last week!!! It withstood foul (normal!!) Peak District weather during the "summer" - no probs!

    We've been reading good reports of the Khyam awnings so may go down that route - more expensive but then it will get used! How much do you pay for a porch on a house??:Laughing:This IS our house!:Rofl1:
     
  15. Thepips

    Thepips Trade Member

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    Got to disagree with you there John. The vast majority of traders at shows are reputable particularly if they're regulars on the show circuit. Just avoid the obvious Sunday market traders.

    Regards
    Doug
     
  16. ralph-dot

    ralph-dot Read Only Funster

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    We have had a Sunncamp Awning for about four years, it is not the best quality and has been fixed on several occasions but it did come with warnings that it was not made for use in high winds, although we have ignored the instruction.

    Ralph
     
  17. Road Runner

    Road Runner Read Only Funster

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    No doubt some are especially in more pricey goods but to be honest had some real crap stuff from shows stalls.

    Dont get many receipts either
     
  18. PenelopePitstop

    PenelopePitstop Funster Life Member

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    On their email to me they said it looked like it had suffered from UV degradation - well that was a miracle in UK this year wasn't it??:Eeek:
    So, as I see it, they are only to be used when the weather is completely calm and dull and must be taken down every night in case the weather changes while you're asleep!!:BigGrin:

    Not fit for purpose really is it?

    If they are not to be used in windy conditions then why use a geodesic design and flexible poles?? That is the objest of the design!

    We had the first bendy pole tent in 1982 and it was used regularly in stormy weather- no problems - the fabric finally failed last Christmas in Portugal when we put it up for our son and grandson to use - it was 25 years old then!!:thumb:

    This awning is only 6 months old!:Eeek:
     
  19. ralph-dot

    ralph-dot Read Only Funster

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    That is what the instructions for the, Sunncamp Scenic Porch said, we have used it in France when other tents blow down though.
     
  20. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Not if you buy from us at a show it isnt, full warranty on everything and no quibble guarantee!:thumb:

    Peter
     
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