Still waiting for our new van

Discussion in 'Motorhome Chat' started by Hotelman, Mar 27, 2014.

  1. Hotelman

    Hotelman Funster

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    We left the N.E.C exhibition very excited as we bought our first van. It was from the Burstner stand, and we gave our deposit to 'Timberland' of Chesterfield. We were told the van would arrive in this country at the end of February, we should receive delivery mid March, after they had fitted a few extras. At the end of November they requested, as agreed, some more deposit. We investigated their financial history, and decided to pay it on a credit card as we would get the extra protection. Early February they requested the full balance of payment, so they could buy the van from Germany. We of course said NO. We are still waiting for them to be able to afford to buy it from Germany. Apparently 5 other people did pay up front for their vans. Today is the 27th March, and it's still not ordered, we will not get it for Easter, maybe by end of April, no promises. If we could get our deposits back, we would and then place our order with another company.
    If they couldn't afford to buy it, then they shouldn't have taken our deposits.
    We are very disappointed with 'Timberland' of Chesterfield.
    I also wonder what their after sales service is going to be like ?
     
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  2. Phill D

    Phill D

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    i'd seek citezens advice as this is most irregular and could be miss selling.

    if you are not going to pay up front ( which is sensible ) and they need the money to pay for your van first then how are they going to get your van ever!

    sorry not trying alarm you but its a very serious question.
     
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  3. Emmenay

    Emmenay Read Only Funster

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    I hear bells :Eeek:

    I hope it wasn't large sums?
     
    Last edited: Mar 27, 2014
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  4. jonandshell

    jonandshell Funster

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    A warning to all methinks!:Angry:
     
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  5. Wildbill

    Wildbill Funster

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    I know this may not help but I think you just kissed goodbye to a lot off money think there in trubill and with this thread going around it wont take long for them to lose all there business maybe a good idea to keep it under you're hat good news travels fast bad news travails faster :thumb:
    I am sure that a lot of traders are now following this thread
     
    Last edited: Mar 27, 2014
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  6. Emmenay

    Emmenay Read Only Funster

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    Good, Some traders are unscrupulous robbing gits that need to sit up and listen!:Angry:
     
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  7. Chris

    Chris Funster Life Member

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    Amazed they were on a Burstner stand in the first place.

    Surely they have an agreement with Burstner for delayed payment terms?

    Perhaps they are already in breach of those terms and now Burstner want payment in advance?

    I don't know what your contract terms were in terms of supply, but if the dealer is in breach ( and it looks like it) then call your credit card provider and tell them your story and leave it to them.
     
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  8. Hotelman

    Hotelman Funster

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    We paid the initial deposit on the debit card, then when we realised their history we then used the credit card.
    I wonder if we may get a reply on this forum from ' Timberlands' as they were pretty quick to reply to forum postings about why they went into administration.
     
  9. Emmenay

    Emmenay Read Only Funster

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    And the police while you are there because you my friend, appear to have been scammed! :Angry::Angry::Angry::Angry::Angry::Angry::Angry:

    (Note the word 'appear' is not an accusation merely an observation)
     
    Last edited: Mar 27, 2014
  10. jhorsf

    jhorsf Read Only Funster

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    Can I ask why have you posted on here without saying you have had discussions about it with Timberland? if you have what have they said?
     
  11. Hotelman

    Hotelman Funster

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    We have had discussions, but they are unable to say when they will be in position to pay Burstner so they can have it delivered. They say ' maybe next week', and maybe ' next week'.
    I wouldn't want any other Funsters to get into our situation .
     
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  12. TheDogMan

    TheDogMan Funster

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    They were representing Burstner on the stand so have you contacted them yet as they hold a partial moral if not legal responsibility, I would would have created hell with them
     
  13. Wildbill

    Wildbill Funster

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  14. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Unfortunately it is not possible to deal direct although one would expect Burstner to take some action as its their reputation especially when purchased on their trade stand.

    Youe contract is with your supplying dealer who is if as stated in your posts are in blatant breach of their contract with you.

    Peter
     
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  15. Techno

    Techno Funster Life Member

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    There was a very unpleasant thread on another forum last year about them over a part exchange on a new van and a renege at the viniger stroke because a repair had not been declared even though it was good as new. Head honcho finally gave up putting the customer down after the OP presented more evidence which he did not refute.
    Conclusion was stay clear of Timberland.
    That also included very long delays
     
    Last edited: Mar 27, 2014
  16. Techno

    Techno Funster Life Member

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    This was the OP
     
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  17. DavidG58

    DavidG58 Funster

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    we only live a couple of miles from Timberland showroom near Chesterfield, we only have experience as 'browsers' but had a long communication with Kevin Cain in Feb 13, he was falling over himself to sell us a virtually new Burstner Nexxio MH on his forecourt, we opted for our Hymer instead (he wasn't impressed)

    I cant add any more company detail, but they do seem to be straight enough when you go in, but this will make me wary next time
     
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  18. Techno

    Techno Funster Life Member

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    This was the response
    The reply never followed
     
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  19. Hotelman

    Hotelman Funster

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    £10.00, is great value for the help, guidance and support you get on this forum.
    A very special thanks to Techno100 for the time and effort in your reply.

    THANKYOU all.

    Any more help is always appreciated as " knowledge is power'
     
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  20. Techno

    Techno Funster Life Member

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    I only copied and pasted :Laughing: but I truly sympathise with your agony :Sad: Good luck

    P.S. I hope all the non subscribers cough up a tenner :thumb: turn your black or green to blue
     
    Last edited: Mar 27, 2014
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