Southdown, do they do e-mails?

Discussion in 'Concorde Owners Club' started by funflair, Sep 13, 2016.

  1. funflair

    funflair Funster Life Member

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    Has anybody managed to get a response to e-mails to Southdowns, possibly its just our money they don't want, we spoke to somebody (main man) at the Dusseldorf show and I suggested that they needed to sharpen up their response to e-mails and he did send me one to say that they do respond but since that generic reply no response to my questions.

    I e-mailed a dealer in Holland and 20 minutes later I had a phone call.

    I could pick up the phone but do I really want to do business with somebody who does not respond to an enquiry for a motorhome sale that is more expensive than our house.


    Martin
     
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  2. pappajohn

    pappajohn Funster Life Member

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    I would ring them........

    And tell them because they dont respond to emails they lost a valuable sale.
     
  3. BobtheBass

    BobtheBass Funster

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    I had some fun and games with Southdowns a few months ago when I wanted to buy a new Carthago (I ended up buying one from another dealer). They either didn't reply to emails, then after a few attempts they sent me an email that was gobbledygook and nothing whatsoever to do with my questions, then after a couple more unanswered emails I got one back with a picture of their MD and his motorhome with the unbelievable statement that they were pleased to have been of assistance and trusted they had dealt with my enquiry to my entire satisfaction! They had exactly the van I wanted in stock and would have bought but they could whistle for my custom with service like that.
     
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  4. BwB

    BwB Funster Life Member

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    Took them six months to reply to my email. By then I'd made alternative arrangements.

    Like my teachers used to say "could do better"
     
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  5. beacons

    beacons Funster

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    Ring them ask to speak to Andy in sales we dealt with him when purchasing our van recently and he was spot on with return calls he even phoned us twice from his home in the evening after work cant speak for other staff there but we thought he was very tidy.
     
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  6. stevec

    stevec Funster

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    Bought our Burstner from them last year. No problem with communication pre sales but post sales response was rubbish. On the other hand email responses from the service department has been prompt as has their service. Cannot fault that at all. But for the sales side as soon as they had our money that was it. We were abandoned. Not even a follow up phone call to see if we were happy with our new motorhome.
     
  7. funflair

    funflair Funster Life Member

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    if they came with a massive discount it might not all be lost;)

    Martin
     
  8. funflair

    funflair Funster Life Member

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    Sounds familiar, very familiar.

    Martin
     
  9. funflair

    funflair Funster Life Member

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    I have heard that Andy in service is very good, but we haven't got that far yet.

    Martin
     
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  10. funflair

    funflair Funster Life Member

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    As a comparison we spoke with a Dutch dealer at Dusseldorf show, but we are away and I left her card at home so I filled a contact form out on their web site, it was in Dutch so I just filled boxes with English but phone and E-mail were there, only home phone which she must have called and got my mobile from answer message, she rang my mobile to tell me she would send an E-mail with her contact details which has now arrived.

    The whole process has taken about 60 minutes(y)

    And the Netherlands are closer to us than Portsmouth;)

    Martin
     
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  11. Xabia

    Xabia Funster

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    When the Euro/£ exchange rate was higher some years ago as a family we used to buy our cars from abroad to UK specs at substantially reduced prices. If we didn't get a response to a request for a quite within two hours we were dusappointed. Compare that with the U.K. Dealers for the same marquees, sometimes a week, often no reply.
     
  12. NickNic

    NickNic Funster Life Member

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    I emailed them with what I thought was a simple technical query about a product that they are supposed to be the UK agents for and did receive a reply.

    It was a one sentence reply along the lines that they only sell it, they don't support it.

    This is despite the manufacturers own website directing UK technical queries to them.

    I did send one back questioning this and suggesting the least they could do would be to supply the details of the right people to talk to. To date they haven't had the decency to reply to that one. They did send half a dozen spam marketing emails though before I unsubscribed.


    Based on service like that I don't think I would ever risk buying anything important, like my next motorhome perhaps, from them.
     
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  13. beacons

    beacons Funster

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    We had some problems with our van immediately contacted them van collect ed
    from our home in wales and sorted out and returned to us.and yes as said Andy in services.also very good.
    Plus we have since had a follow up call from Andy in sales.to check that we are satisfied.
     
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  14. tonyidle

    tonyidle Funster

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    I bought my 2005 Hymer from them a couple of years ago. Really good to deal with & a couple of post-sales issues were sorted quickly & to my satisfaction. I had two simple faults: the Truma combustion fan failed so I bought a new one, installed it & emailed Andy with a copy of the receipt & photo of the duff item. I received a cheque by return of post. Same with the Truma heating thermostat. I repaired the fault at no cost, emailed them explaining what I'd done & why, and received a new thermostat within a couple of days. At the point of sale they said any guarantee work could be done by a local dealer as long as I rang them first. As it turned out I didn't need to.
     
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  15. funflair

    funflair Funster Life Member

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    Also contacted Niesmann camping at Polch (Germany) late this afternoon, just had a reply at 21:45.

    Martin
     
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  16. Coastal Cruiser.

    Coastal Cruiser. Funster

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    They seem to be a waste of time, as in my other posts I went down to see them a few times as I only live in Chichester about 10 miles away.
    Enquire about a marine tank for the S-plus they had, the wife then spotted the Charisma demo they had for sale she preferred that as did I,we asked for a Price on that also.
    Have sent a reminder e-mail but still no return call 5 months on.

    Now it looks like we are going for a new N&B Flair although after speaking to Mike from Premium Motorhomes when we went to Dusseldorf we are tempted on a Morelo Loft, very nice chap not pushy or slagging off other makes like some dealers.
    He spent ages going over the options and spec with us then said to send him an e-mail and he would send us some tickets for the NEC.

    To be fare when I spoke to Karl from Travelworld at the Newbury show about the Flair he did offer to have it bought down for us to look at.
    Seems some dealers are more keen than others to have our money!
     
  17. Robert Clark

    Robert Clark Funster Life Member

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    Premium are great pre sale - but service dept leave a lot to be desired.
     
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  18. funflair

    funflair Funster Life Member

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    Friends of ours have a Morelo Loft from Premium and can't speak highly enough of their service both before and after sales. The Flair is nice but you can get a lot of motorhome in a smaller box with Morelo compared to the N+B, if that matters.

    Martin
     
  19. funflair

    funflair Funster Life Member

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    To be fair a couple of jobs have been done back at the Morelo factory and they are very approachable and go ahead, I think they are determined to take some sales from Concorde and I am sure they are.

    Martin
     
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  20. Techno

    Techno Funster Life Member

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    A friend of ours bought his new Concorde from Germany but handled by Southdowns. He could not recommend them highly enough. He just wanted to collect and drive off into the sunset BUT they pleaded that he allow at least a full day for handover. He is very glad he did as it is so high tech he'd be ringing them every five minutes had he not done this.
    I mentioned the negative reports about this dealer and he assured me they were very much first class with him.
     
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