Safeguard insurance.. Not an auspicious start

Discussion in 'Motorhome Chat' started by Jaws, Jul 6, 2012.

  1. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,343
    Likes Received:
    21,689
    Location:
    Narrfoook
    Applied and paid for insurance with Safeguard on the 11th of June..
    I was asked to supply proof of NCB and the CCC membership

    Docs duly scanned in on the same day and e-mailed to the person I was told to send them to.
    In the e-mail I asked for a return mail as proof of receipt of said mail

    Nothing forthcoming .. telephoned and was asked to do it again..
    Still nothing.. Foned again and was told due to volume of work there may be a delay

    Like so many things in life, a couple of days went by and the matter was resigned to history and my hind brain.

    Today I got a letter saying no proof of NCB had been received etc etc

    Foned yet again and was told the letter was sent in error as yes, they had got the docs ok.. 20 seconds later I got an e-mail saying they had the docs and all was ok

    If this is an example of how Safeguard works, I am very concerned at the prospect of a long and protracted time scale should I have the misfortune to have to place a claim

    I have replied to the e-mail telling of my concern but in all honesty do NOT expect a reply

    This is my first year with Safeguard. I doubt there will be a second
     
  2. Red Sonja

    Red Sonja Funster

    Joined:
    Oct 27, 2007
    Messages:
    1,122
    Likes Received:
    512
    Location:
    Near Dartford
    John

    We were with safeguard and had a camper stolen. They paid out full amount very quickly. When we took out insurance we were asked whic comPany our insurance was with and what our caravan club membership number was. We had good service and we will probably go back to using them again.

    Sonja
     
  3. PenelopePitstop

    PenelopePitstop Funster Life Member

    Joined:
    Sep 3, 2007
    Messages:
    2,479
    Likes Received:
    1,337
    Location:
    Royston Vasey and beyond!
    We've used Safeguard for the last 5 years and always found them very efficient and courteous.

    John - remember all the problems Roger in Zahora had with his van the winter before last? It was Safeguard he was insured with and he had superb service off them on both occasions!

    I think you've just been very unlucky on this occasion.:Wink:
     
  4. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,343
    Likes Received:
    21,689
    Location:
    Narrfoook
    Appreciate the reassurance Sonya :thumb:
    My experience so far may well have been the direct result of one womans inability to understand the basics of customer facing service ...
     
  5. ourcampersbeentrashed

    ourcampersbeentrashed Funster

    Joined:
    Apr 19, 2008
    Messages:
    7,652
    Likes Received:
    4,284
    Location:
    East London
    We have taken the new insurance out with safeguard.

    We did it by phone on Wednesday and the paperwork has arrived in today's post so please chase them xxxxxxxx
     
  6. Jaws

    Jaws Funster Life Member

    Joined:
    Sep 26, 2008
    Messages:
    18,343
    Likes Received:
    21,689
    Location:
    Narrfoook
    And I think that is the crux of the matter Gail.. As a customer I should not have to do the chasing.
     
    • Like Like x 1
  7. tonka

    tonka Funster Life Member

    Joined:
    Jul 2, 2008
    Messages:
    5,331
    Likes Received:
    7,584
    Location:
    Cannock, Staffs or Benidorm, spain
    I have been with safeguard for 11 years. Had 1 van with a serious repair after someone crashed into in and 2 breakdowns in Europe everything all sorted fast and prompt. Always found them to be good and easy to access on the phone.
    Think you caught em at a bad time....
     
  8. Chas17

    Chas17 Funster

    Joined:
    Aug 23, 2009
    Messages:
    196
    Likes Received:
    175
    Location:
    Burnham on Sea
    This is my third year with Safeguard and completely happy with them. Initial set up involved me translating French equivalent of NCB which did not give rise to any problems. Had one claim which was dealt with quickly and efficiently. Just renewed early over the phone as we are out of the country for original expiry date
     
  9. Techno

    Techno Funster Life Member

    Joined:
    Jul 28, 2010
    Messages:
    13,857
    Likes Received:
    14,508
    Location:
    Leeds the one up North
    3rd year for me :thumb:
     
  10. lesleyjean

    lesleyjean Funster

    Joined:
    Jun 21, 2008
    Messages:
    2,151
    Likes Received:
    1,946
    Location:
    Devon
    I also use Safeguard and my sister.

    My sister had an accident at the peage in France

    Very fast response from safeguard.

    Also my windscreen cracked the last time we went to France and again no Problems whatsoever with safeguard.

    Lesley
     
    • Like Like x 1
  11. Ambilkate

    Ambilkate Funster Life Member

    Joined:
    Jul 15, 2009
    Messages:
    4,120
    Likes Received:
    6,779
    Location:
    Shropshire
    We have used safeguard for 6yrs, renewal has just dropped on mat, only gone up £4 this year we also have the car insured with them. Bill said he is going to continue with them as we have been very happy with the service but he will be phoning about the increase
     
    • Like Like x 1
Loading...

Share This Page