Rare praise for DVLA

Discussion in 'Motorhome Chat' started by GRUMPY OLD GIT, Nov 11, 2015.

  1. GRUMPY OLD GIT

    GRUMPY OLD GIT Funster

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    Just uprated the MH and with some trepidation sent all docs off to DVLA.
    Surprise in the post this morning,a new V5 with all details correct back in 12 days.
    Thank you DVLA
     
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  2. bryandh

    bryandh Funster

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    Problem is, when any organisation does good stuff, it goes unheralded. Do bad stuff and all the world knows, instantly. Have seen many good comments on this forum recently about DVLA....... good post, thanks.

    Bryan
     
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  3. Judge Mental

    Judge Mental Funster Deceased RIP

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    believe me its a fluke!

    incompetent..not fit for purpose etc..If they wernt a government department IE we pay for it:( they would have gone bankrupt
     
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  4. peter marshall

    peter marshall

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    I got my Tax debate back pretty quickly (y), still waiting for the new log book for the tow car (n), pity my C1 never got a speedy service (n)(n)(n). pete
     
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  5. busby

    busby Funster

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    Always had brilliant service from them..One of the biggest problems is idiots not filling forms in correctly,,,think they deal with hundred of thousand enquiries a week. BUSBY
     
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  6. TheWM

    TheWM Read Only Funster

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    I see what you're saying; however - organisation does job it should do without fuss, shouldn't come as a massive surprise, but it does. I run a complaints department for one of the largest public sector organisations in the UK. I personally expect that staff should do the right job every single time and that should be the minimum service that is offered.
     
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  7. bryandh

    bryandh Funster

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    Spot on comment, always easier to blame "some other dude "

    Bryan
     
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  8. DanielFord

    DanielFord Funster

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    Maybe I am biased, every single dealing I have had with the DVLA that is even slightly out of the norm has been an utter fiasco. Even some of the more trivial things like registering a new car have been a nightmare! Certainly registering the van was, they lost the form the first time I posted it, and denied they had received it. Second time I had to send the new keeper supplement, but this time I sent it recorded delivery. They again denied that it had arrived, but this time I was able to tell them who had signed for it and at what time. Amazingly the form reappeared as if by magic!
     
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  9. peter marshall

    peter marshall

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    Always great service when they had local offices . In and out in no time all done correct.
     
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  10. busby

    busby Funster

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    Government cost cutting,,,,BUSBY.
     
  11. Lenny HB

    Lenny HB Funster

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    Only took 4 months for mine & 5 months for the refund, Also I had grief last year with the numbsculls when registering the van, total one off fluke.
     
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  12. Wildbill

    Wildbill Funster

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    Application for digital taco card three weeks before I went on holiday arrived today only thing is it isn't mine my name on the A4 sheet it was stuck to.
    but the card is some one else's could take up to two weeks to sort out :sick:(n)
     
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  13. Judge Mental

    Judge Mental Funster Deceased RIP

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    It used to be so straight forward when we had the local offices:(

    with last import it was only when I complained to head honcho by recorded mail that case was managed by his PA and eventually sorted.
     
  14. mustaphapint

    mustaphapint Funster

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    Why on earth should they get praised for doing what they are supposed to do? I've no doubt there are many individuals who do a good job but as an organization (which we pay for) it leaves much to be desired.
     
  15. Judge Mental

    Judge Mental Funster Deceased RIP

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    Because...... they so rarely get it right!
     
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  16. mpdcymru

    mpdcymru Funster

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    Not with the revenue they generate from Sale of Marks and the penalties from Excise duty offences they wouldn't be!
     
  17. CWH

    CWH Funster Life Member

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    Because we all should! Can you imagine anything more demoralising at work (or at home) than only ever having your mistakes pointed out? in public? and no recognition of when you get it right? That's going to really make you work more efficiently and effectively isn't it! [​IMG]
     
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  18. TheWM

    TheWM Read Only Funster

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    Lest we forget it is remembrance day today. Many people that should be 'applauded' for 'doing their job', which overworked or not is a damn sight harder than processing a few forms.
     
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  19. mustaphapint

    mustaphapint Funster

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    NO. You be civil, say thank you and be polite to people who do their job. You praise people who go that bit extra. And this has nothing to do with the armed forces who I have nothing but the greatest respect for.
     
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  20. TheWM

    TheWM Read Only Funster

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    :(

    Jesus. Take a deep breath. In with anger and out with the love.

    Now, please point out where I said you did not have to be polite and say thank you - that to me is standard to anyone. It's called manners.

    And your post confirms what I have implied above - you praise those who go that bit extra.

    Not for processing a form correctly #backslapsallround
     
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