GJH
LIFE MEMBER
- Aug 20, 2007
- 29,450
- 38,827
- Funster No
- 127
- MH
- None, now sold
- Exp
- 2006 to 2022
Earlier this year I wanted a Battery Charge Manager for my son so ordered one on-line from CAK Tanks. I then received a phone call, after the order had gone through, to say that they had none in stock. I had to wait several weeks for delivery.
Last week I wanted a waste tank and found one which fitted my needs at CAK Tanks. This time I rang before ordering to be told that they had none and didn't know when they would be back in stock. The item is still available to order from their Leisure Lines web site despite that.
I then found a similar product at Rainbow Conversions last Thursday, checked by e-mail that it would fit my requirements, and then ordered by phone and was told it would be delivered in a couple of days. As there has been no sign of it (despite us deliberately ensuring there was always somebody in to take delivery) I just rang up to check to be told they didn't actually have one and don't know when they will have any more. Apparently my money has been refunded but nobody bothered to ring to tell me. The product is still available to order on-line from the Rainbow Conversions web site.
Why on Earth can't companies maintain accuracy in their web sites and stock records?
Last week I wanted a waste tank and found one which fitted my needs at CAK Tanks. This time I rang before ordering to be told that they had none and didn't know when they would be back in stock. The item is still available to order from their Leisure Lines web site despite that.
I then found a similar product at Rainbow Conversions last Thursday, checked by e-mail that it would fit my requirements, and then ordered by phone and was told it would be delivered in a couple of days. As there has been no sign of it (despite us deliberately ensuring there was always somebody in to take delivery) I just rang up to check to be told they didn't actually have one and don't know when they will have any more. Apparently my money has been refunded but nobody bothered to ring to tell me. The product is still available to order on-line from the Rainbow Conversions web site.
Why on Earth can't companies maintain accuracy in their web sites and stock records?