Race Passion Swansea

Discussion in 'Motorhome Chat' started by Losos, Jun 25, 2010.

  1. Losos

    Losos Read Only Funster

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    The sorry saga continues - the customer in Scotland has had an independant survey report done which was damming in all respects, she is faced with £14K worth of extra work needed which is much more than she can afford. (Some of that to make the gas system safe!!!)

    I can't post a copy of the report here since Race Passion have threatened the firm that carried it out with legal action if it appears on any public forum.

    Nice eh ?
     
  2. winterhill

    winterhill Read Only Funster

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  3. racepassion

    racepassion Read Only Funster

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    Racepassion

    The reason this lady cant post the report is becouse when question the gentleman who did the report did a massive U -Turn and has told Mrs Morton that she cannot put it on any website hence why it is off her blog!!!
    Mrs Morton littery told the gentleman what she wanted in the report, you are right there is some bad press on these forums about ourselves and supposed to be associated companies of mine.... one being ICE MX & MX Graphics of whom I have never been a partner or director of any the companies mentioned I simply worked for them and did as I was told simple!!!
    One question I would say is this as it has been mentioned on many forums, why would a client pay for a vehicle that they were not happy with....
    Well here is one for you..... Mrs Morton never wanted to pay for the simple reason when they collected the truck on the Friday her husband who I must say deserves a medal and is a genuine guy handed me a personal cheque for £6k, which was post dated for the following Monday... call me old fashioned but would anyone let a truck go that the client was happy with let it travel over 500 miles to the top of Scotland on the promise that the cheque would clear on the Monday ...... I don't think so!!!
    Thank you for taking the time in reading this thread please visit our website where there are pictures of this conversion under the banner Red Iveco in our conversions section.
     
  4. Losos

    Losos Read Only Funster

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    Fine, you have a right to reply in a democracy, but is it true that the van was delivered with 5 stud wheels on the rear and 4 stud wheels on the front, and right up to the time it left the Post Office fleet it had four stud wheels all round. So for some reason it had a rear axle swap. That reason might have been because the original axle was U/s and that's why the PO put it in the auction, but I would still expect the customer to be aware of this prior to the conversion going ahead.

    Let me add that I've never seen the van, and I've never met Mrs. Morton, we only 'know' each other through our love of dogs on a different forum, but it does seem odd that she now has to carry two spare wheels around on the van, also many of the close up photos don't look good to me, on your web site the photos are all long shots.

    Finally why accept the request to do an 'independant' report and then change your mind, that just makes the signature on the report a joke. The motorhome industry does not need such people it's making a joke out of all the genuine traders.
     
  5. jhorsf

    jhorsf Read Only Funster

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  6. jhorsf

    jhorsf Read Only Funster

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    I think in this case funsters may be interested in this

    http://lmortonblog.wordpress.com/


    it would seem you are not so innocent Mr Race Passion:moon2:

    or is that derbyMXer?
     
    Last edited: Jun 28, 2010
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  7. racepassion

    racepassion Read Only Funster

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    We did not threaten the company that did the report at all, we mearly pointed out a few facts and flaws that was in his report, we then got the full story why this report was done, and it was him that suggested the the report or rather his costings were completly fictional and was what Mrs Morton had had him to write under the pretense that it was for insurance purposes, we have tried to resolve this case but the vendor wont speak with us, seeing as you have such an opinion can I put it to all forum members what should we do??
     
  8. wivvy's dad

    wivvy's dad Read Only Funster

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    Obvious I would have thought.............:Angry:
     
  9. scotjimland

    scotjimland Funster Life Member

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    rectify all the faults as reported by the independent inspector to the buyers satisfaction ..

    and supply a van that doesn't need two different spare wheels .. simple
     
  10. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    One point that confuses me slightly about this sorry tale is the bit about the wheels. It is claimed that the two wheel types have five and four studs respectively but to the best of my knowledge Iveco use either five stud wheels or six stud wheels:Sad:. So where did the four stud wheels come from? I have looked at the photos on Race Passion's website and the front wheels appear to have five studs while the rear's have a definite six studs. one has to wonder at the wisdom of going to a converter so far away when there are plenty of small bespoke converters closer to home.

    D.
     
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  11. lmorton

    lmorton Read Only Funster

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    Hello

    My name is Elizabeth Morton, i am more than happy to answer any questions forum members may have regarding my dealings with Race Passion in the hope it helps someone else, for legal reasons i have been advised not to answer Race Passion directly or become involved in any conversation with them so you will have to excuse me ignoring their posts.

    The case is presently with trading standards and will be moving to court due to Race passion's refusal to put things right, i have given Race passion more than enough time to refund my money or fix the numerous problems with the van. The only offer i have had from Race passion is that they would find somebody to buy the van from me, that however 'legally' would make me liable / responsible for the problems and not them.

    In answer to Dave above - i did not say anywhere on my blog that the van had 4 stud wheels, it has 5 & 6 stud wheels.
    In regard to your comments on my wisdom of using a converter so far away, i agree that was a huge error, we live and learn.

    Do you know of many or any converters in Scotland that could fulfill my requirements? I'd be interested to talk with them. Thanks.
     
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  12. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    Hi Elizabeth, thanks for the clarification. It was Losos who said it had four stud on the front and five on the rear close to the start of this thread, I thought it was a bit odd that's all as Ivecos either have five or six stud wheels.

    I'm sorry I don't know of any converters in Scotland but there are some quite a bit closer than Swansea I'm sure, whether or not they can build a vehicle to your requirements is another matter.

    I hope you get an acceptable resolution to your situation.

    D.
     
  13. mick noe

    mick noe Funster

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    The only way to save face IMO would be to offer to refund money and collect van. You could then do remedial work and resell. Doubt if anything you could do could now would satisfy mrs Morton. This would go a good way in my book to restoring faith in your company .........Money back g/t if not satisfied..........just a thought you did ask:Smile:
     
  14. lmorton

    lmorton Read Only Funster

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    Hi Mick

    I have asked for a refund, i have asked him to put right all the things that are wrong and been refused both. The only offer i have been made is that he will find someone to buy the van if i want. This of course would make him not be liable for any problems with the van as it would in fact be me selling it on and not him, who would go for that offer :RollEyes:

    Why not give me my money back then sell it via his company name?

    Found an interesting thread today where he pretends to be a satisfied Race Passion customer but gets caught out by the forum members, shows just exactly what kind of person we are dealing with here.
    http://forums.mxtrax.co.uk/showthread.php?t=276447
     
  15. wivvy's dad

    wivvy's dad Read Only Funster

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    Do the "Not fit for purpose" regulations not cover you?
    Or are they only for new vehicles?

    Personally, I'd call his bluff over his use of legal means to gag you, as I'm sure he would (or should) be more afraid of legal eagles than you.

    Just my opinion at the end of the day.

    A very sad tale, and one which I'm following.
     
  16. jason69

    jason69 Read Only Funster

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    hi there

    hi had van done by paul it looked great on there web site so i went down to look at the quallity of the work manship it was great so had my van left down there it is the merc 315 i have had it for the last 3 weeks it been great me and my girl friend have slepted in the top it was so comfy and plenty of room mine is on there on web site and no problems with customer care. If i needed to no anthing with the van he has answered so it been all good
     
  17. mudmover

    mudmover Read Only Funster

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    Two sides to every story!

    I think it would be good for more customers with experiences of Race Passion to comment on their experiences of work carried out by RP.

    If more customers are disgruntled with RP this will help confirm the workmanship of this outfit however if others like the previous post confirm satisfaction of the works then RP should not be executed in public.

    As a self employed person Iam only too aware that some customers can never be pleased (no matter what you do) and generally speaking these are the ones who want everything done for nothing.

    Lets hear comments from actual customers rather than simply jump on the bandwagon!
     
  18. scotjimland

    scotjimland Funster Life Member

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    Totally agree ,

    RP came on here and asked

    quote
    can I put it to all forum members what should we do??

    several answers were given including mine,

    quote
    supply a van that doesn't need two different spare wheels


    but they have never replied nor explained about the different wheels or gave their side of the story .. so we are left to draw our own conclusions ...
     
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  19. JJ

    JJ Funster

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    I know someone who contacted this firm with a view to having a van converted and asked if they would supply a couple of references from existing customers... none have been given to date...

    JJ
     
  20. olley

    olley Funster

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    I always think its a bit suss when the first post someone makes is either in praise or denigration of a company.

    Olley
     
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