Praise where praise is due.

Discussion in 'Motorhome Chat' started by stevec, Aug 25, 2016.

  1. stevec

    stevec Funster

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    I've had a couple of instances recently where companies have excelled in customer service. Firstly Southdowns motorhomes' service department and their workshop manager Andy in particular. He has always answered emails promptly and fully and our treatment last week when we went in for a hab check and some warranty work (quite a few things!) was exemplorary. even though it was 6.30 and everyone else had gone home he patiently went through all the work they had done. The one piece that hadn't been sorted he arranged to get done at our camp site the next day (Saturday).

    The other company I have had dealings with recently is Autogas in Thirsk. I bought an Alugas cylinder from them in May and recently found that the contents gauge had been damaged at some point. I called Chris at Autogas to ask if he could order me up a new one, only to be told that it could be several weeks before he could get one from Germany as they were shut down for summer break. He offered to remove one from his display tank and send it to me straight away. Free of charge. Excellent customer service and also Autogas has freely given me advice when I've called them on the phone.

    It's refreshing in this day and age to get service over and above what one has become accustomed to expect.
     
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  2. Munchie

    Munchie Funster Life Member

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    Thanks for thst! We are due at Autogas soon for underslung tank to be fitted.
    I have always heard good reports about them which gives me confidence and is why i chose them
     
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  3. Jo662

    Jo662 Funster

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    Ayup Ken your coming back to visit Blighty!:)

    Be careful.we aint in Europe anymore!!:):):)
    Dont get lost!!:ROFLMAO::ROFLMAO::ROFLMAO:
     
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  4. Munchie

    Munchie Funster Life Member

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    The UK is in the continent of Europe!
    I spend my latter years being lost as my manager/carer can verify!
     
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  5. Derbyshire wanderer

    Derbyshire wanderer Funster Life Member

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    Autogas did our underslung tank. Great people to deal with and IMV good value for money especially with the Funster discount.
     
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  6. Jo662

    Jo662 Funster

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    Yes and Steph does a grand job!:):)

    Enjoy your trip!(y)(y)
     
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  7. Hils and Glenns

    Hils and Glenns Funster

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    Also have very good service from Autogas.
     
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  8. pandj

    pandj Funster Life Member

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    Another shout for Autogas, very helpful and a fantastic service. Was there 3 weeks ago for a underslung tank but after Chris's advice and options ended up with 2 14kg ali bottles instead, more gas for less money(y) oh and @Munchie don't forget to give them your funster number as they'll knock a few £s off.
     
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  9. oldflemo

    oldflemo Funster

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    Had great service from Autogas too-at an excellent cost
     
  10. Teuchter

    Teuchter Funster

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  11. Teuchter

    Teuchter Funster

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    Agree - Andy is exceptionally knowledgeable and a pleasure to deal with
     
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